Azure Cloud Administrator II

<h3>Accountabilities:</h3><li>Maintain the stability, availability, security, and performance of customer Azure cloud environments.</li><li>Respond to customer support requests through ticketing systems and phone calls, ensuring timely resolution in accordance with established service-level agreements (SLAs).</li><li>Manage Level 2 support incidents raised by customers or generated through monitoring and automation tools.</li><li>Investigate and resolve application downtime, infrastructure outages, performance degradation, and service interruptions, prioritizing critical incidents and minimizing business impact.</li><li>Administer and troubleshoot Azure infrastructure services, including compute, networking, storage, scaling, load balancing, and content delivery networks (CDNs).</li><li>Perform operating system administration, configuration changes, and environment maintenance across Windows and/or Linux systems.</li><li>Apply cloud troubleshooting methodologies and third-party or native cloud tools to maintain application stability and support customer infrastructure requirements.</li><li>Take end-to-end ownership of technical issues, coordinating with relevant internal teams and escalating complex problems when necessary.</li><li>Communicate technical findings, incident updates, and resolution plans clearly to customers and internal stakeholders.</li><li>Maintain accurate technical documentation, incident records, and troubleshooting procedures to support knowledge sharing and consistent service delivery.</li><li>Contribute to process improvements by identifying recurring issues, operational bottlenecks, and opportunities to enhance support efficiency and service quality.</li><li>Support colleagues through collaboration, knowledge sharing, and constructive feedback, helping strengthen the team's technical capabilities.</li><li>Monitor performance indicators, including customer satisfaction, ticket response times, first-time resolution rates, peer reviews, and customer feedback.</li><li>Participate in weekend coverage and flexible working schedules when required to maintain service continuity.</li><h2>Requirements:</h2><li>Demonstrable hands-on experience administering or supporting Microsoft Azure environments, with an intermediate understanding of cloud infrastructure and hosting technologies.</li><li>Working knowledge of Azure services and concepts, including compute, networking, storage, scaling, load balancing, and content delivery networks.</li><li>Practical experience with Azure Infrastructure as a Service (IaaS), including the configuration, administration, monitoring, and troubleshooting of cloud resources.</li><li>Intermediate knowledge of Windows or Linux operating systems, particularly troubleshooting system stability, performance, and availability issues.</li><li>Understanding of cloud-native application architecture, cloud application design patterns, and best practices for reliable and scalable deployments.</li><li>Knowledge of cloud administration, infrastructure security, access management, networking fundamentals, and operational troubleshooting.</li><li>At least one industry-recognized Microsoft Azure certification at the Associate, Professional, or Specialty level.</li><li>Strong analytical and problem-solving skills, with the ability to investigate incidents, identify root causes, and implement effective solutions under time pressure.</li><li>Excellent written and verbal communication skills, including the ability to explain technical issues clearly and professionally to customers with varying levels of technical expertise.</li><li>Strong customer service orientation, a collaborative mindset, and a commitment to delivering high-quality technical support.</li><li>Effective prioritization and time-management skills, particularly when handling multiple support requests or business-critical incidents simultaneously.</li><li>Good documentation skills and the ability to follow established procedures while identifying opportunities for continuous improvement.</li><li>A proactive attitude toward learning, keeping up with evolving cloud technologies, and developing technical expertise.</li><li>Ability to work independently while collaborating effectively with geographically distributed, cross-functional teams.</li><li>A bachelor's degree or equivalent qualification is an advantage, although equivalent practical experience may also be relevant.</li><li>Flexibility to work weekends and adjusted hours when required by customer support coverage and operational needs.</li><h2>Benefits:</h2><li>
<strong>Flexible work arrangements:</strong>Opportunity to work remotely from India or from the Gurgaon location.</li><li>
<strong>Full-time employment:</strong>Join a global technology support environment focused on cloud infrastructure, service reliability, and customer success.</li><li>
<strong>Technical development:</strong>Gain hands-on experience with Azure cloud services, infrastructure administration, cloud-native applications, and enterprise hosting environments.</li><li>
<strong>Professional growth:</strong>Build expertise in incident management, cloud operations, infrastructure security, troubleshooting, and service optimization.</li><li>
<strong>Collaborative global environment:</strong>Work alongside experienced technical professionals and contribute to knowledge sharing across distributed teams.</li><li>
<strong>Meaningful customer impact:</strong>Help organizations maintain business continuity, improve application stability, and resolve critical technology challenges.</li><li>
<strong>Continuous learning:</strong>Develop your skills through exposure to evolving cloud technologies, operational best practices, and process improvement initiatives.</li><li>
<strong>Compensation and additional benefits:</strong>Salary details, healthcare coverage, paid leave, and other specific benefits have not been disclosed in the available job description and should be confirmed during the hiring process.</li>