Bilingual Customer Care Representative

<h3>Accountabilities</h3><li>Respond to customer and driver inquiries in French and English through phone calls, live chat, and email.</li><li>Provide first-level support for web services, fuel cards, vehicle ordering, vehicle titles and registration, licensing, toll management, insurance cards, and remarketing.</li><li>Identify customer needs, gather relevant information, investigate issues, and recommend appropriate solutions or alternatives.</li><li>Resolve inquiries efficiently and accurately, prioritizing first-contact resolution and minimizing the time customers spend addressing their concerns.</li><li>Deliver empathetic, professional, and customer-focused service throughout every interaction.</li><li>Meet individual and team performance targets while maintaining high standards of service quality and accuracy.</li><li>Collaborate with colleagues across teams, share information, and provide administrative support when required.</li><h2>Requirements</h2><li>High school diploma or an equivalent qualification.</li><li>Fluency in both French and English, with strong verbal and written communication skills.</li><li>Previous customer service experience is preferred, particularly in a role involving direct customer interaction and problem-solving.</li><li>Excellent listening and telephone communication skills, with the ability to understand customer concerns and communicate information clearly.</li><li>Ability to explain technical or complex information in an accessible way to non-technical audiences.</li><li>Strong analytical thinking, research, and problem-solving skills to identify issues and deliver practical solutions.</li><li>Excellent time management, organizational skills, and attention to detail, with the ability to manage competing priorities and adapt to changing demands.</li><li>Self-motivation, a positive attitude, and a strong commitment to customer satisfaction and teamwork.</li><li>Working knowledge of Microsoft Office applications, including Outlook, Word, and Excel.</li><li>Ability to work effectively in a remote environment while meeting service expectations and collaborating with colleagues.</li><h2>Benefits</h2><li>
<strong>Competitive annual base salary:</strong>CAD $51,800–$71,200, depending on qualifications, skills, experience, geographic location, internal pay equity, and market conditions.</li><li>
<strong>Potential additional compensation:</strong>Eligibility for annual incentive programs, including bonuses, commissions, or other incentives, depending on the role and applicable program.</li><li>
<strong>Comprehensive benefits package:</strong>Health and welfare coverage designed to support employees and their families, subject to eligibility.</li><li>
<strong>Retirement savings plans:</strong>Access to retirement planning and savings benefits for eligible employees.</li><li>
<strong>Learning and development:</strong>Potential tuition reimbursement to support continued education and professional growth.</li><li>
<strong>Paid time off:</strong>Vacation, sick leave, and holiday programs, subject to eligibility.</li><li>
<strong>Remote work arrangement:</strong>Work from Canada in a remote position.</li><li>
<strong>Collaborative work culture:</strong>An environment that encourages innovation, accountability, empowerment, and informed decision-making.</li><li>
<strong>Inclusive workplace:</strong>A commitment to diversity, equity, inclusion, accessibility, and equal employment opportunities.</li>