Business Analyst, Implementation

Accountabilities

• Gather and analyze requirements:Work with clients and stakeholders to understand business needs, gather requirements, and translate them into clear implementation specifications.

• Document business processes:Capture operational requirements, workflows, and business rules to support system implementation and workflow automation.

• Map processes and data:Evaluate existing business processes and align them with data across pension administration systems, payroll, pension calculations, financial transactions, document management, and telephony.

• Collaborate on solution design:Partner with solution architects, functional leads, and developers to design, review, and refine solutions that address complex client requirements.

• Support testing activities:Define testing scope, objectives, and acceptance criteria, working closely with quality assurance teams throughout test execution.

• Improve reports and communications:Contribute to the development, enhancement, or redesign of reports, documentation, and communications that support business processes and procedures.

• Coordinate stakeholder follow-up:Maintain communication with relevant stakeholders regarding implemented changes, outstanding issues, and implementation progress.

• Contribute to successful implementations:Support the delivery of integrated pension administration solutions for public and private sector clients, ensuring that business requirements are accurately reflected in the final solution.

• Work across business modules:Apply business analysis expertise across pension administration, health and welfare, payroll, and finance processes.

• Support continuous improvement:Collaborate with cross-functional teams in an Agile environment to identify opportunities to improve implementation workflows, solution quality, and client outcomes.

Requirements:

• Education:A degree in Business Administration, Computer Science, Actuarial Mathematics, Business Analysis, or a related field.

• Relevant experience:At least 5 years of experience in a relevant area, such as pension plan administration, workflow management system implementation, or administrative process automation.

• Business analysis expertise:Demonstrated ability to gather requirements, document business processes, analyze operational needs, and translate them into clear functional specifications.

• Analytical skills:Strong critical-thinking and problem-solving abilities, with the capacity to synthesize complex information and identify practical solutions.

• Technical proficiency:Familiarity with current computer technologies and the ability to work effectively with business systems and implementation tools.

• Microsoft Office skills:Proficiency in Microsoft Excel and the broader Microsoft Office suite.

• Communication skills:Excellent written and verbal communication, including the ability to explain technical concepts clearly to both technical and non-technical stakeholders.

• Interpersonal skills:Strong collaboration and relationship-building abilities, with the confidence to work with clients and multidisciplinary teams.

• Adaptability:Ability to navigate complex requirements, manage changing priorities, and contribute effectively within a collaborative implementation environment.

• Travel availability:Willingness and ability to travel when required for essential meetings.

• Preferred experience:Familiarity with pension administration software and related systems is an asset.

• Additional language skills:Bilingualism is considered an advantage.

Benefits:

• Annual salary:CAD $70,000–$90,000, with final compensation determined by experience, knowledge, skills, performance, and other relevant factors.

• Remote work:A 100% work-from-home arrangement, with travel required for essential meetings.

• Flexible working arrangements:Options for working remotely, in the office, or through a combination of both, depending on role requirements.

• Comprehensive benefits:A customizable benefits package designed to accommodate individual and family needs.

• Paid time off:A minimum of three weeks of vacation, along with well-being days.

• Wellness support:A well-being expense account to support work-life balance and a dedicated mental health support account for therapy and counselling expenses.

• Retirement and savings:Access to investment options that may include an employee share purchase plan, group RRSP, TFSA, and defined contribution pension plan, as well as a generous company-matched pension.

• Career development:Learning and development opportunities to strengthen professional skills and support career progression.

• Long-term project exposure:Opportunities to contribute to enterprise-level implementation projects across pension, health and welfare, payroll, and finance.

• Collaborative environment:Regular interaction with internal teams and external clients in a multidisciplinary, Agile-driven setting.

• Community involvement:Opportunities to contribute to the communities in which the organization operates and serves.