Carrier Analyst

Accountabilities

• Carrier relationship management:Build and maintain strong relationships with global telecommunications carriers, fostering effective communication, collaboration, and service accountability.

• Telecommunications service analysis:Evaluate available carrier services and recommend cost-effective, efficient solutions aligned with business and technical requirements.

• Order and provisioning management:Coordinate the complete ordering lifecycle for telecommunications services, including colocation cross-connects, voice and data circuits, toll-free services, and toll services.

• Technical coordination:Manage service transitions and facilitate troubleshooting between carrier partners and internal engineering teams to support timely issue resolution.

• Process optimization:Develop and implement procedures that improve carrier service provisioning, streamline workflows, and ensure orders are completed efficiently.

• Cost optimization:Conduct detailed analyses to identify telecommunications cost-saving opportunities, recommend improvements, and track savings achieved through timely order completion.

• Network resilience:Collaborate with technical teams to support the reliability and resilience of domestic and international voice and data circuits.

• Performance monitoring and reporting:Communicate carrier service performance, order progress, issues, and improvement opportunities clearly to management and relevant stakeholders.

• Project and service delivery:Coordinate activities across stakeholders to ensure telecommunications projects and service requests are completed according to operational requirements.

• Additional responsibilities:Perform other related duties as assigned to support telecommunications operations and business objectives.

Requirements

• Education:A bachelor's degree in Information Technology, Telecommunications, or a related field is preferred.

• Professional experience:At least four years of experience ordering, coordinating, and managing telecommunications services.

• Carrier management expertise:Strong understanding of global telecommunications carrier methodologies, tools, standards, and operational procedures.

• Service provisioning knowledge:Familiarity with telecommunications ordering processes, including voice and data circuits, toll-free services, toll services, and colocation cross-connects.

• Project management:Demonstrated ability to coordinate projects, manage service delivery activities, and follow through on orders and technical transitions.

• Analytical skills:Strong analytical, problem-solving, and decision-making capabilities, particularly in evaluating service options, identifying cost efficiencies, and resolving operational challenges.

• Technical troubleshooting:Ability to coordinate technical investigations and work effectively with engineering teams and external carrier partners.

• Communication skills:Excellent written and verbal communication skills, with the ability to convey technical information and service updates clearly.

• Stakeholder relationship management:Strong interpersonal skills and the ability to build productive relationships with carriers, engineers, management, and other stakeholders.

• Technical proficiency:Comfortable using computers, Microsoft Office applications, and relevant telecommunications industry tools.

• Specialized tools:Experience with carrier toll-free routing tools is an advantage.

• Organization and ownership:Ability to manage multiple service requests, coordinate competing priorities, and maintain accurate records while ensuring timely completion.

• Continuous improvement mindset:A proactive approach to identifying process improvements, optimizing costs, and strengthening service reliability.

Benefits

• Work arrangement:Fully remote position within India.

• Employment type:Permanent, full-time role.

• Working hours:2:30 PM–11:30 PM India Standard Time (IST).

• Compensation:Competitive salary and benefits package; specific salary details are not provided and should be confirmed during the hiring process.

• Global collaboration:Opportunity to work with a geographically distributed team of professionals and international telecommunications partners.

• Professional impact:Direct involvement in optimizing global network infrastructure, improving telecommunications service delivery, and strengthening connectivity resilience.

• Dynamic work environment:Exposure to varied technical challenges, cross-functional collaboration, and opportunities to contribute to operational improvements.

• Learning and development:Ongoing opportunities to build technical knowledge, enhance analytical capabilities, and develop professionally.

• Additional benefits:Specific healthcare coverage, paid leave, retirement benefits, bonuses, and other individual benefits are not detailed in the available job description and should be confirmed during recruitment.