Client Manager - LHB

<h3>Accountabilities:</h3><li>
<strong>Client Relationship Management:</strong>Build and maintain strong, consultative partnerships across an assigned portfolio of 12–20 clients, serving as the primary point of contact throughout the client lifecycle.</li><li>
<strong>Client Retention and Revenue Growth:</strong>Develop and execute account strategies that strengthen client loyalty, retain existing business, identify upselling opportunities, and increase revenue.</li><li>
<strong>End-to-End Client Support:</strong>Oversee client relationships from implementation through day-to-day service delivery, issue resolution, contract renewals, and ongoing account development.</li><li>
<strong>Strategic Client Advisory:</strong>Understand client objectives, anticipate emerging needs, and recommend relevant healthcare benefit programs and solutions that support business goals.</li><li>
<strong>Executive and Broker Engagement:</strong>Maintain relationships with senior-level client stakeholders and brokers, ensuring effective communication, alignment, and satisfaction with service delivery.</li><li>
<strong>Sales Collaboration:</strong>Partner with sales executives during finalist presentations and, when required, present solutions to prospective clients to demonstrate value and support new business development.</li><li>
<strong>Cross-Functional Coordination:</strong>Collaborate with internal departments and project teams to resolve client challenges, improve service delivery, and implement initiatives that benefit clients and the broader client management organization.</li><li>
<strong>Market and Industry Awareness:</strong>Monitor healthcare benefits trends, market developments, and competitive offerings to identify opportunities and position appropriate solutions.</li><li>
<strong>Performance and Service Excellence:</strong>Proactively manage client expectations, resolve problems, and coordinate internal resources to deliver measurable results and consistently exceed service standards.</li><li>
<strong>Account Strategy and Planning:</strong>Evaluate portfolio performance, identify risks and opportunities, and maintain a results-oriented approach to client satisfaction, retention, and growth.</li><h2>Requirements:</h2><li>
<strong>Education and Experience:</strong>Bachelor's degree with at least five years of experience in the third-party administration (TPA) or health insurance industry; alternatively, a high school diploma with at least nine years of client management experience in TPA, health insurance, or a comparable client-facing environment.</li><li>
<strong>Healthcare Benefits Expertise:</strong>Strong understanding of self-funded health plans, employee benefits, and the third-party administration environment. Familiarity with stop-loss insurance is an advantage.</li><li>
<strong>Regulatory Knowledge:</strong>Knowledge of federal laws and regulations governing employee benefits, including ERISA, COBRA, HIPAA, and the Affordable Care Act (ACA).</li><li>
<strong>Client Relationship Skills:</strong>Demonstrated ability to develop trusted relationships, manage complex client accounts, and deliver high-quality service while balancing client needs with business objectives.</li><li>
<strong>Executive Communication:</strong>Confidence interacting with senior-level executives, brokers, and other stakeholders, with the ability to influence decisions and build productive partnerships.</li><li>
<strong>Presentation Skills:</strong>Strong presentation and facilitation abilities, including the capacity to communicate solutions clearly to existing and prospective clients.</li><li>
<strong>Communication Skills:</strong>Excellent written and verbal communication skills, with the ability to convey complex information effectively and professionally.</li><li>
<strong>Analytical and Problem-Solving Abilities:</strong>Strong analytical judgment and the ability to identify root causes, resolve client issues, assess risks, and develop practical solutions.</li><li>
<strong>Organization and Time Management:</strong>Excellent organizational skills, attention to detail, and the ability to prioritize competing demands while managing multiple client relationships.</li><li>
<strong>Commercial Mindset:</strong>A results-oriented, self-motivated approach, with a proven ability to retain accounts, identify growth opportunities, and contribute to revenue objectives.</li><li>
<strong>Collaboration:</strong>Ability to work effectively across internal teams, coordinate resources, and influence others to achieve positive client outcomes.</li><li>
<strong>Preferred Qualification:</strong>A valid state insurance license is an advantage.</li><li>
<strong>Travel Requirements:</strong>Willingness and ability to travel up to 25% as required for client meetings and business activities.</li><li>
<strong>Remote Work Eligibility:</strong>Candidates must reside within the continental United States, excluding Alaska, California, Hawaii, and New York.</li><h2>Benefits:</h2><li>
<strong>Competitive Compensation:</strong>Annual salary range of<strong>$67,600–$127,000</strong>, depending on qualifications, experience, skills, and location.</li><li>
<strong>Annual Incentive Bonus:</strong>Eligibility for an annual incentive bonus, subject to the applicable plan terms and conditions.</li><li>
<strong>Retirement Savings:</strong>Access to a 401(k) savings plan and pension benefits.</li><li>
<strong>Healthcare and Wellness:</strong>A benefits package designed to support employees' health, well-being, and work-life balance.</li><li>
<strong>Paid Time Off:</strong>Paid time off and company holidays to support personal needs and time away from work.</li><li>
<strong>Paid Parental Leave:</strong>Benefits designed to support employees and their families.</li><li>
<strong>Insurance Coverage:</strong>Disability insurance and supplemental life insurance options.</li><li>
<strong>Employee Assistance Program:</strong>Access to resources and support for personal, professional, and emotional well-being.</li><li>
<strong>Education and Career Development:</strong>Tuition reimbursement and opportunities to develop professional skills and advance your career.</li><li>
<strong>Remote Flexibility:</strong>A fully remote work arrangement for eligible employees residing within approved U.S. locations.</li><li>
<strong>Collaborative Culture:</strong>An inclusive, purpose-driven environment that values teamwork, professional growth, service excellence, and continuous improvement.</li><li>
<strong>Meaningful Impact:</strong>The opportunity to strengthen client partnerships and help make healthcare simpler, more accessible, and more affordable.</li>