Client Success Partner Integration Manager

<h3>Accountabilities:</h3><li>
<strong>End-to-end integration management:</strong>Own the full implementation lifecycle for strategic third-party partnerships, from project planning and launch coordination to ongoing partner lifecycle management and continuous improvement.</li><li>Develop detailed implementation plans, coordinate milestones, manage dependencies, and ensure partner integrations are delivered according to agreed timelines and business objectives.</li><li>
<strong>Implementation processes and standards:</strong>Maintain standard operating procedures (SOPs), implementation playbooks, and operational documentation to promote consistency, quality, and scalability across partner launches.</li><li>Train internal teams on established implementation processes and ensure adherence to documented standards and workflows.</li><li>
<strong>Partner relationship management:</strong>Serve as the primary operational contact for strategic partners following implementation, maintaining strong relationships and supporting continued engagement, satisfaction, and growth.</li><li>Represent the organization throughout partner onboarding, acting as a trusted liaison to ensure a smooth implementation experience for both partners and clients.</li><li>Conduct partner-level performance reviews, assess operational outcomes, identify improvement opportunities, and develop strategies to strengthen partnership value and scalability.</li><li>
<strong>Product and technical coordination:</strong>Collaborate closely with Product Managers to translate partner requirements into technical specifications, workflows, system configurations, and implementation plans.</li><li>Coordinate with Product, Design, Engineering, Analytics, Sales, Marketing, Client Success, and Operations teams to develop and implement solutions that address partner and client needs.</li><li>Support the assessment and qualification of prospective partner clients in collaboration with commercial and strategy teams.</li><li>
<strong>Performance and issue management:</strong>Monitor partner service-level agreements (SLAs), track implementation performance, manage escalations, and coordinate timely resolution of operational or technical issues.</li><li>Identify implementation risks, process gaps, and dependencies, working with internal and external stakeholders to develop practical solutions and minimize disruption.</li><li>
<strong>Strategic improvement and growth:</strong>Understand the priorities of clients, partners, and internal stakeholders, translating business needs into actionable recommendations and product or process enhancements.</li><li>Identify opportunities to improve implementation frameworks, standardize partner workflows, and support future partnership launches at scale.</li><li>Contribute to broader business strategy and partnership initiatives by providing operational insights, performance data, and recommendations for sustainable growth.</li><li>Undertake additional responsibilities as needed to support evolving business priorities and partnership objectives.</li><h2>Requirements:</h2><li>
<strong>Education:</strong>A bachelor's degree is required.</li><li>
<strong>Professional experience:</strong>At least five years of experience in account management, implementation, customer success, partner integrations, or a related field. Experience in healthcare technology, healthcare services, or management consulting is particularly valuable.</li><li>
<strong>Project and implementation management:</strong>Demonstrated ability to lead complex, cross-functional projects from planning through execution, coordinating timelines, deliverables, dependencies, and stakeholder expectations.</li><li>
<strong>Healthcare industry knowledge:</strong>Familiarity with the healthcare ecosystem, including relevant legislation, major industry stakeholders, and the operational relationships between healthcare providers, payers, and benefits administrators.</li><li>
<strong>Healthcare administration expertise:</strong>Understanding of healthcare administration and payer processes, including medical benefits, pharmacy benefits, third-party administrators (TPAs), and claims workflows.</li><li>
<strong>Cross-functional collaboration:</strong>Proven experience coordinating initiatives across Product, Engineering, Client Success, Analytics, Operations, and commercial teams to deliver effective solutions.</li><li>
<strong>Partner and client relationship management:</strong>Strong relationship-building skills and the ability to establish and maintain trusted relationships with senior leaders, external partners, clients, and internal stakeholders.</li><li>
<strong>Strategic and analytical thinking:</strong>Ability to evaluate data, identify operational gaps and risks, assess performance, and translate findings into practical recommendations for process improvement and business growth.</li><li>
<strong>Organization and prioritization:</strong>Exceptional attention to detail, with the ability to develop and execute structured work plans, manage multiple concurrent priorities, and maintain progress across several workstreams.</li><li>
<strong>Communication and presentation:</strong>Excellent written and verbal communication skills, including the ability to summarize complex information, present recommendations, manage escalations, and communicate confidently with executive-level audiences.</li><li>
<strong>Problem-solving and adaptability:</strong>Strong critical-thinking skills and the ability to navigate operational ambiguity, resolve challenges, and make informed decisions in a dynamic environment.</li><li>
<strong>Ownership and initiative:</strong>A self-starter mindset, with the ability to work independently and collaboratively, take accountability for outcomes, and proactively identify opportunities for improvement.</li><li>
<strong>Technical proficiency:</strong>Comfortable using web-based and mobile technologies, Microsoft PowerPoint, Excel, and other tools that support project management, analysis, and stakeholder communication.</li><li>
<strong>Team orientation:</strong>A collaborative, professional approach and a commitment to building effective working relationships across diverse teams.</li><li>
<strong>Work authorization and location:</strong>Applicants must be authorized to work in the United States without employer-sponsored visa support. Candidates must reside in, or be able to work from, a state where the employer is authorized to operate. International work is not permitted.</li><h2>Benefits:</h2><li>
<strong>Competitive annual salary:</strong>$120,000–$140,000, based on the position's compensation range.</li><li>
<strong>Remote work opportunity:</strong>A remote position based in the United States, subject to state employment eligibility requirements.</li><li>
<strong>Meaningful healthcare impact:</strong>The opportunity to support innovative virtual care solutions that help individuals manage obesity and related health conditions through personalized, evidence-based care.</li><li>
<strong>Cross-functional collaboration:</strong>Work closely with teams across Product, Engineering, Operations, Commercial Strategy, and Client Success.</li><li>
<strong>Professional development:</strong>Opportunities to strengthen expertise in healthcare technology, strategic partnerships, implementation management, and operational excellence.</li><li>
<strong>Strategic ownership:</strong>The opportunity to lead high-impact integration initiatives, influence implementation practices, and contribute to long-term partnership growth.</li><li>
<strong>Innovative work environment:</strong>Join a fast-paced, technology-driven organization focused on improving healthcare access and patient outcomes.</li><li>
<strong>Inclusive workplace culture:</strong>A commitment to diversity, equal opportunity, accessibility, and creating an environment where employees can contribute and grow.</li>