Cluster Lead

<h3>Accountabilities:</h3><li>
<strong>Develop sales strategies:</strong>Design and implement sales plans aligned with business objectives, productivity targets, and long-term growth priorities.</li><li>
<strong>Lead and motivate sales teams:</strong>Oversee sales professionals and team leads, providing coaching, mentoring, and performance feedback to build a high-performing team.</li><li>
<strong>Drive business growth:</strong>Improve sales results, customer engagement, and client satisfaction, particularly across inbound sales operations, while identifying opportunities to expand accounts and increase revenue.</li><li>
<strong>Analyze market opportunities:</strong>Monitor market trends, competitor activities, and customer needs to identify growth opportunities and recommend effective commercial strategies.</li><li>
<strong>Monitor sales performance:</strong>Track key performance indicators, sales activities, and target attainment using dashboards and reporting tools to identify gaps and implement improvements.</li><li>
<strong>Manage business planning:</strong>Develop and execute weekly and quarterly business plans, including corrective and recovery plans when performance falls below expectations.</li><li>
<strong>Prepare business reviews:</strong>Produce and present weekly, monthly, and quarterly performance reports to leadership and client stakeholders, highlighting results, insights, risks, and recommended actions.</li><li>
<strong>Strengthen client relationships:</strong>Build trusted relationships with key stakeholders, understand client objectives, and identify opportunities to improve account performance and deliver long-term value.</li><li>
<strong>Develop team capabilities:</strong>Support recruitment, onboarding, training, and ongoing development, creating an environment that encourages collaboration, accountability, and professional growth.</li><li>
<strong>Implement strategic initiatives:</strong>Coordinate the rollout of sales programs, product training, and business initiatives, ensuring teams understand relevant offerings and apply effective sales techniques.</li><li>
<strong>Maintain quality and compliance:</strong>Ensure adherence to internal policies, quality assurance standards, and operational requirements while promoting consistent and responsible sales practices.</li><li>
<strong>Optimize sales processes:</strong>Identify operational inefficiencies, analyze performance data, and recommend improvements that increase productivity and strengthen sales execution.</li><li>
<strong>Collaborate across functions:</strong>Work effectively with internal leadership, sales teams, and external stakeholders to align priorities, resolve challenges, and achieve shared business objectives.</li><h2>Requirements:</h2><li>
<strong>Education:</strong>A bachelor's degree in business, management, or a related field is preferred. An MBA or equivalent practical experience is an asset.</li><li>
<strong>Sales experience:</strong>Three to four years of experience in sales, preferably within the technology or internet industry, with a demonstrated ability to grow markets and deliver commercial results.</li><li>
<strong>Leadership experience:</strong>At least two years of experience managing or leading sales teams, including coaching, mentoring, performance management, and talent development.</li><li>
<strong>Industry and product knowledge:</strong>Strong familiarity with digital advertising solutions, particularly X Ads or comparable advertising platforms, including an understanding of product offerings, campaign strategies, and how to generate measurable business results.</li><li>
<strong>Business development:</strong>Proven ability to identify and develop new business opportunities, build lasting client relationships, manage sales pipelines, and support successful deal closure.</li><li>
<strong>Strategic thinking:</strong>Strong commercial acumen and the ability to develop integrated business strategies that balance short-term performance with sustainable long-term growth.</li><li>
<strong>Analytical proficiency:</strong>Ability to interpret performance dashboards, analyze sales data, identify trends, and translate findings into actionable recommendations using Microsoft Excel or Google Sheets.</li><li>
<strong>Performance and quality management:</strong>Experience maintaining strong quality assurance standards, reviewing performance, and implementing corrective actions to improve sales outcomes.</li><li>
<strong>People leadership:</strong>Excellent interpersonal skills and the ability to attract, develop, and motivate talent in a multicultural environment.</li><li>
<strong>Communication and stakeholder management:</strong>Strong verbal and written communication skills, with the ability to influence stakeholders, present business results, and collaborate effectively across organizational levels.</li><li>
<strong>Customer-focused mindset:</strong>A commitment to understanding client needs, handling objections effectively, and delivering solutions that support customer success and business growth.</li><li>
<strong>Problem-solving skills:</strong>Strong critical thinking, adaptability, and resilience, with the ability to make sound decisions in a fast-paced, target-driven environment.</li><li>
<strong>Organizational capabilities:</strong>Excellent planning, prioritization, and execution skills, with the ability to manage competing demands and maintain accountability for results.</li><li>
<strong>Technology proficiency:</strong>Comfort using digital tools and AI-enabled technologies to support reporting, sales performance analysis, and operational efficiency.</li><li>
<strong>Additional advantage:</strong>Previous experience leading contact center sales teams or managing inbound sales operations is considered a plus.</li><li>
<strong>Location and availability:</strong>Ability to commute to the designated Toronto office locations near Yonge–Eglinton or The Well in downtown Toronto. The position follows a hybrid arrangement, with an initial four-week product training period conducted on-site. No business travel is required.</li><h2>Benefits:</h2><li>
<strong>Competitive compensation:</strong>Annual salary of approximately<strong>CAD 80,000</strong>, plus performance-based bonuses.</li><li>
<strong>Medical and dental benefits:</strong>Healthcare coverage designed to support employee well-being.</li><li>
<strong>Employee and family assistance programs:</strong>Access to resources and support for personal and professional challenges.</li><li>
<strong>Paid training:</strong>Two to three weeks of paid training are indicated in the benefits package, with an initial four-week on-site product training period specified in the schedule.</li><li>
<strong>Vacation and leave:</strong>Two weeks of accrued leave, subject to applicable company policies.</li><li>
<strong>Structured career development:</strong>Individual development plans, self-assessments, virtual training, and guided learning pathways to support career progression.</li><li>
<strong>Continuous learning:</strong>Ongoing training tailored to your experience, skills, and professional development needs.</li><li>
<strong>Recognition and rewards:</strong>Programs designed to acknowledge achievements and celebrate strong performance.</li><li>
<strong>Hybrid work arrangement:</strong>A combination of remote and on-site work, with flexibility within operational requirements.</li><li>
<strong>Supportive work culture:</strong>A collaborative and inclusive environment that values integrity, respect, innovation, and professionalism.</li><li>
<strong>Career advancement:</strong>Opportunities for both vertical promotion and movement across different business areas within an international organization.</li><li>
<strong>Predictable schedule:</strong>Fixed working hours from Monday to Friday, 9:00 a.m. to 6:00 p.m.</li><li>
<strong>Inclusive workplace:</strong>A commitment to equal employment opportunities, diversity, accessibility, and reasonable accommodations throughout the recruitment process.</li>