Commercial Solutions and Pricing Architect

<h3>Accountabilities:</h3><li>
<strong>Commercial Strategy and Pricing:</strong>Partner with Sales and Operations to develop and implement commercial and pricing strategies, ensuring solution teams remain aligned with business objectives, profitability targets, and departmental priorities.</li><li>
<strong>Cost Optimization and Savings:</strong>Identify sourcing opportunities that maximize commercial value, reduce operating costs, and strengthen competitiveness. Quantify, track, and document savings while maintaining appropriate commercial and contractual protections.</li><li>
<strong>Bid and Tender Management:</strong>Lead complex and strategic bids from initial opportunity assessment through proposal submission and contract signing, applying structured project management methodologies to meet customer deadlines and business requirements.</li><li>
<strong>Solution Design and Commercial Feasibility:</strong>Develop solution scopes, objectives, resource estimates, and pricing models. Validate supplier costs, assess operational processes, review solution designs, and ensure proposals are technically deliverable and commercially sustainable.</li><li>
<strong>Supplier and Contract Management:</strong>Support contract negotiations and administration, strengthen supplier relationships, and manage sourcing strategies, supplier performance, and commercial terms to minimize business risks.</li><li>
<strong>Cross-Functional Team Leadership:</strong>Coordinate virtual bid teams comprising Sales, Operations, Subject Matter Experts, Procurement, Service Management, and other stakeholders. Allocate responsibilities, provide clear direction, and ensure timely delivery of high-quality contributions.</li><li>
<strong>Customer Engagement:</strong>Collaborate with business developers and account managers to understand customer requirements, participate in customer meetings, develop compelling value propositions, and maintain alignment throughout the sales and contracting process.</li><li>
<strong>Proposal Development and Quality Assurance:</strong>Establish clear win themes and ensure consistency across bid responses, customer presentations, tender documentation, and post-submission materials. Oversee final publication to ensure proposals meet or exceed customer expectations.</li><li>
<strong>Commercial Risk and Governance:</strong>Identify, evaluate, and mitigate pricing, contractual, international trading, import, and legal risks. Ensure compliance with financial and commercial governance requirements and maintain appropriate documentation of approvals.</li><li>
<strong>Strategic Opportunity Management:</strong>Support major opportunities requiring advanced bid and engagement management, including those escalated through formal sales pursuit reviews. Ensure the appropriate resources and expertise are available to develop competitive solutions.</li><li>
<strong>Performance Analysis and Continuous Improvement:</strong>Conduct win/loss reviews, analyze commercial outcomes, and provide recommendations to senior management to improve bid effectiveness, supplier performance, pricing strategies, and future win rates.</li><li>
<strong>International Solution Delivery:</strong>Coordinate complex service solutions involving multiple countries and external partners, including IT outsourcing, hardware deployment, service transitions, global audits, logistics, procurement, and stock management.</li><h2>Requirements:</h2><li>Demonstrated experience in the IT field services industry, particularly in hardware break-fix and remedial services, IT outsourcing, desktop and hardware deployment, or related technology service environments.</li><li>Strong experience in commercial solution development, pricing strategy, bid management, tender preparation, customer account management, service management, supplier management, project management, and service transition.</li><li>Proven ability to manage complex bids and multiple opportunities simultaneously, coordinating cross-functional teams in matrix-managed organizations.</li><li>Experience with transition solutions, logistics, procurement, inventory or stock management, global audits, and service delivery across multiple countries and external partners.</li><li>Strong commercial acumen, including cost modeling, resource estimation, supplier cost analysis, contract administration, pricing risk assessment, and financial governance.</li><li>Excellent negotiation and influencing skills, with the ability to build consensus, manage competing priorities, resolve conflicts, and achieve commercially beneficial outcomes without relying on hierarchical authority.</li><li>Demonstrated supplier relationship management capabilities, including the ability to improve supplier performance, optimize costs, and establish effective collaborative working practices.</li><li>Strategic and analytical thinking skills, with the ability to evaluate market trends, understand technology developments, identify critical success factors, and translate business priorities into actionable commercial strategies.</li><li>Strong project and bid management capabilities, including the ability to establish clear timelines, coordinate resources, manage dependencies, and deliver high-quality proposals within demanding deadlines.</li><li>Excellent written and verbal communication skills, with the ability to prepare persuasive commercial documentation, develop customer presentations, and adapt communication to different audiences and stakeholder levels.</li><li>Experience working successfully in complex, multicultural, international, and matrix-managed organizations, with the ability to collaborate across business functions and geographic regions.</li><li>A consultative approach, strong relationship-building skills, and a customer-focused mindset, combined with the ability to manage internal stakeholders, customers, suppliers, and external partners effectively.</li><li>Proficiency in Microsoft Office applications and a sound understanding of the technologies, products, services, and market developments relevant to IT field services.</li><li>A results-driven mindset, strong organizational skills, and the ability to delegate responsibilities effectively while maintaining accountability for commercial outcomes.</li><h2>Benefits:</h2><li>
<strong>Fully remote working:</strong>Work remotely from India, offering flexibility in managing your professional responsibilities.</li><li>
<strong>Full-time opportunity:</strong>Join a global IT services environment with exposure to complex commercial and technology-led business opportunities.</li><li>
<strong>International collaboration:</strong>Work with customers, suppliers, and cross-functional teams across multiple countries and markets.</li><li>
<strong>Strategic business impact:</strong>Influence pricing decisions, commercial strategies, sourcing efficiency, and the profitability of major IT service opportunities.</li><li>
<strong>Professional development:</strong>Expand your expertise in commercial architecture, bid leadership, supplier management, contract negotiations, and international service delivery.</li><li>
<strong>Cross-functional exposure:</strong>Collaborate with Sales, Operations, Procurement, Service Management, and technical specialists to develop integrated customer solutions.</li><li>
<strong>Continuous improvement:</strong>Contribute to strategic initiatives focused on cost optimization, operational efficiency, supplier performance, and stronger commercial outcomes.</li><li>
<strong>Diverse and inclusive environment:</strong>Work in a setting that values different backgrounds, perspectives, collaboration, and equal employment opportunities.</li>