Consultor Sênior GLPI

<h3>Accountabilities:</h3><li>Act as a trusted advisor to the client, developing a thorough understanding of business needs and translating them into clear, actionable requirements for technical teams.</li><li>Serve as the primary bridge between business stakeholders and technology teams, maintaining alignment on expectations, proposed solutions, priorities, and deliverables.</li><li>Support the implementation strategy and ongoing evolution of the GLPI platform, with a primary focus on the IT Service Management (ITSM) module.</li><li>Lead requirements discovery, refinement, and prioritization activities, adopting a consultative approach focused on business value and measurable outcomes.</li><li>Manage and organize the requirements backlog, supporting the planning and prioritization of enhancements and new platform capabilities.</li><li>Monitor the development lifecycle to ensure that delivered solutions meet agreed requirements, quality standards, and project timelines.</li><li>Contribute to functional architecture discussions, ensuring that proposed solutions follow best practices and align with the relevant ServiceNow framework and platform standards, without taking on the formal role of architect.</li><li>Facilitate stakeholder meetings, including requirements workshops, refinement sessions, progress updates, status reports, and executive presentations.</li><li>Identify opportunities for continuous improvement, process automation, and operational optimization within the platform.</li><li>Work closely with the client in a functional consulting and product ownership capacity, maintaining a strong focus on business priorities, stakeholder satisfaction, and results.</li><li>Promote collaboration across business and technical teams to ensure effective communication, timely decisions, and successful delivery of initiatives.</li><h2>Requirements:</h2><li>Solid professional experience as a GLPI Consultant, particularly with the IT Service Management (ITSM) module.</li><li>Proven experience acting as an interface between business stakeholders and technical teams, translating business needs into functional requirements.</li><li>Strong background in requirements gathering, backlog management, demand analysis, and the planning of platform enhancements.</li><li>Excellent communication and stakeholder management skills, with the ability to engage effectively with both technical professionals and executive-level decision-makers.</li><li>Strategic and analytical thinking, with the ability to evaluate business challenges and recommend solutions aligned with organizational objectives.</li><li>Experience working in complex corporate environments involving multiple teams, stakeholders, and interconnected processes.</li><li>Strong facilitation and problem-solving skills, including the ability to lead discussions, manage competing priorities, and build consensus around proposed solutions.</li><li>A consultative mindset, with a focus on continuous improvement, business value, and measurable outcomes.</li><li>Ability to work independently in a fully remote environment while maintaining close collaboration with client stakeholders and delivery teams.</li><li>
<strong>Desirable:</strong>Knowledge of additional GLPI modules and their applications across different business processes.</li><li>
<strong>Desirable:</strong>ITSM module certification.</li><li>
<strong>Desirable:</strong>Experience with portals and front-end frameworks such as React or Angular.</li><h2>Benefits:</h2><li>
<strong>Fully remote work:</strong>The flexibility to work remotely from Brazil.</li><li>
<strong>Full-time employment:</strong>A full-time position offering the opportunity to contribute to ongoing technology and service management initiatives.</li><li>
<strong>Strategic client engagement:</strong>Work directly with a retail-sector client, helping shape ITSM solutions and improve business processes.</li><li>
<strong>Professional growth:</strong>Expand your expertise in GLPI consulting, ITSM, functional solution design, and requirements management.</li><li>
<strong>Cross-functional collaboration:</strong>Partner with business stakeholders, technical teams, and decision-makers in a complex corporate environment.</li><li>
<strong>Continuous learning:</strong>Access opportunities to develop technical knowledge, share expertise, and strengthen consulting capabilities.</li><li>
<strong>Inclusive work environment:</strong>Join a professional environment that values diversity, respect, ethics, collaboration, and continuous development.</li>