Customer Portfolio Manager

<h3>Accountabilities</h3><li>
<strong>Manage customer relationships:</strong>Serve as the primary point of contact for the assigned customer site, maintaining strong relationships with customer stakeholders and internal teams while aligning service delivery with business objectives.</li><li>
<strong>Drive portfolio profitability and growth:</strong>Own the customer portfolio's profit and loss (P&amp;L), identify growth opportunities, and ensure commercial performance supports customer satisfaction and organizational goals.</li><li>
<strong>Coordinate customer communication:</strong>Develop and maintain a comprehensive customer communication plan, establish regular business reviews, and present relevant products, services, and improvement opportunities.</li><li>
<strong>Oversee service agreements and contracts:</strong>Manage service agreement, fixed-price, and time-and-materials programs, ensuring contractual obligations, deliverables, terms and conditions, liquidated damages, and bonus structures are properly understood and fulfilled.</li><li>
<strong>Manage warranty and commercial considerations:</strong>Oversee warranty-related matters, evaluate commercial concessions, and balance customer needs with business profitability and contractual requirements.</li><li>
<strong>Coordinate outage planning and execution:</strong>Work with site support and field service teams to define outage scopes, communicate requirements, coordinate resources, and organize pre-outage, outage milestone, and post-outage meetings.</li><li>
<strong>Manage parts planning and orders:</strong>Coordinate parts requirements for outage and non-outage activities, prepare and issue quotations, manage customer orders, and ensure timely fulfillment.</li><li>
<strong>Oversee repair services:</strong>Coordinate on-site repairs and component repair activities, including defining repair scopes, requesting quotations, scheduling work, and resolving issues across the service network.</li><li>
<strong>Manage financial administration:</strong>Oversee customer invoicing, credit memo processing, and related commercial documentation to maintain accurate and timely financial transactions.</li><li>
<strong>Develop service sales opportunities:</strong>Identify, quote, and convert opportunities for parts, field services, leased engines, and other service offerings, managing the process from opportunity identification through order entry and fulfillment.</li><li>
<strong>Coordinate digital and plant solutions:</strong>Manage digital service agreements and total plant solutions, collaborating with relevant functional teams to deliver integrated customer offerings.</li><li>
<strong>Support continuous improvement:</strong>Use operational, financial, and customer insights to identify risks, improve service execution, strengthen processes, and enhance overall customer value.</li><h2>Requirements</h2><li>
<strong>Education:</strong>Bachelor's degree from an accredited college or university. Alternatively, a high school diploma or GED with at least four years of power generation industry experience, or an associate degree with at least two years of relevant industry experience.</li><li>
<strong>Relevant experience:</strong>At least five years of experience in power plant field services, service contract management, or a closely related area within the energy or power generation industry.</li><li>
<strong>Contract knowledge:</strong>Familiarity with the MCV Contract Service Agreement and the ability to interpret contractual terms, service obligations, commercial conditions, and performance requirements.</li><li>
<strong>Power generation expertise:</strong>Understanding of power plant operations, maintenance services, outage planning, parts management, and repair coordination.</li><li>
<strong>Technical background:</strong>A bachelor's degree in mechanical engineering, electrical engineering, or another relevant technical discipline is preferred.</li><li>
<strong>Outage management:</strong>Experience planning, coordinating, and executing planned outages, including scope definition, stakeholder coordination, and schedule management, is an advantage.</li><li>
<strong>Financial and commercial acumen:</strong>Strong understanding of portfolio profitability, P&amp;L management, pricing, contract administration, service sales, and commercial risk management.</li><li>
<strong>Customer relationship management:</strong>Demonstrated ability to build trusted relationships with customers, engage senior leadership, resolve concerns, and identify opportunities to strengthen long-term partnerships.</li><li>
<strong>Leadership and collaboration:</strong>Ability to coordinate cross-functional teams, influence stakeholders, and contribute effectively in a proactive, fast-paced operational environment.</li><li>
<strong>Communication skills:</strong>Excellent written and verbal communication, presentation, interpersonal, and organizational skills, with the ability to explain technical and commercial matters clearly.</li><li>
<strong>Quality and continuous improvement:</strong>A strong quality management background and Lean Six Sigma Black Belt certification are desirable.</li><li>
<strong>Planning and execution:</strong>Strong organizational skills, attention to detail, and the ability to manage multiple priorities while maintaining accountability for deadlines and results.</li><li>
<strong>On-site availability:</strong>Ability to work at the Midland Cogeneration Venture site office Monday through Friday.</li><li>
<strong>Work authorization:</strong>Must be legally authorized to work in the United States. Employment visa sponsorship is not available now or in the future. A pre-employment drug screening is required, and a driving record check may apply if operating a company-owned, leased, or rented vehicle for business purposes.</li><h2>Benefits</h2><li>
<strong>Competitive base salary:</strong>Annual pay ranging from<strong>$91,400 to $152,200</strong>, depending on geographic location, education, experience, and relevant skills.</li><li>
<strong>Geographic pay adjustments:</strong>Eligible locations may receive salary differentials of 110%, 120%, or 130% of the standard pay range.</li><li>
<strong>Annual bonus opportunity:</strong>Eligibility for a discretionary annual bonus.</li><li>
<strong>Comprehensive healthcare:</strong>Medical, dental, vision, and prescription drug coverage.</li><li>
<strong>Health and wellness resources:</strong>Access to a 24/7 nurse-based health coaching service and a confidential Employee Assistance Program offering assessment, counseling, and referral services.</li><li>
<strong>Retirement savings:</strong>Access to a 401(k) retirement savings plan with company matching and additional company retirement contributions.</li><li>
<strong>Financial planning support:</strong>Access to Fidelity financial resources and financial planning consultants.</li><li>
<strong>Professional development:</strong>Tuition assistance and opportunities to strengthen technical, commercial, and leadership skills.</li><li>
<strong>Family support:</strong>Adoption assistance and paid parental leave.</li><li>
<strong>Insurance coverage:</strong>Disability benefits and life insurance.</li><li>
<strong>Paid time off:</strong>12 paid holidays and permissive time off.</li><li>
<strong>Career growth:</strong>Opportunities to develop expertise in customer portfolio management, power generation services, contract leadership, and commercial operations.</li><li>
<strong>Meaningful industry impact:</strong>Contribute to reliable power generation by helping customers optimize plant performance, manage service requirements, and maintain long-term operational efficiency.</li>