Data Center Operations Director

<h3>Accountabilities:</h3><li>Lead the planning, execution, and operational management of large-scale and hyperscale data center infrastructure programs, ensuring compliance with established delivery standards, methodologies, and processes.</li><li>Oversee end-to-end data center deployments, including structured cabling, network infrastructure, power and space planning, installation activities, and ongoing Day 2 operations.</li><li>Develop and maintain multi-year program roadmaps aligned with client requirements, infrastructure expansion plans, and long-term business objectives.</li><li>Provide leadership and oversight to project managers, project coordinators, field supervisors, installation teams, and operational support personnel across multiple concurrent programs.</li><li>Establish program governance frameworks, including organizational structures, RACI matrices, communication plans, escalation procedures, and stakeholder management processes.</li><li>Act as the primary executive point of contact for assigned clients, ensuring alignment on project scope, timelines, risks, deliverables, and performance expectations.</li><li>Conduct regular client business reviews covering program performance, financial results, risks, operational challenges, and strategic growth opportunities.</li><li>Partner with account management teams to understand client needs, develop scalable service offerings, strengthen relationships, and identify opportunities to expand existing accounts.</li><li>Lead the development and approval of program and project plans, including work breakdown structures (WBS), organizational breakdown structures (OBS), requirements management, cost estimates, material planning, and risk mitigation strategies.</li><li>Oversee infrastructure installation and construction activities, ensuring adherence to approved designs, technical specifications, safety requirements, and quality standards.</li><li>Coordinate with supply chain and procurement teams to ensure timely sourcing, availability, and delivery of equipment and materials.</li><li>Develop Statements of Work (SOWs), evaluate subcontractor proposals, and negotiate pricing and delivery terms with installation partners and subcontractors.</li><li>Provide strategic oversight of Day 2 support operations across multiple active data center environments, maintaining service quality, operational reliability, and client satisfaction.</li><li>Own the profit and loss (P&amp;L) performance of assigned programs, ensuring financial accuracy, profitability, and effective cost management.</li><li>Manage revenue forecasting, budgets, cost tracking, margin performance, resource allocation, and financial reporting across the program portfolio.</li><li>Enforce project control standards covering scope, schedule, cost, quality, risk, and change management.</li><li>Review proposals, pricing models, and Statements of Work during pre-sales activities, contributing to commercial strategy and delivery feasibility assessments.</li><li>Support contract negotiations involving master service agreements (MSAs), Statements of Work, licensing arrangements, and post-installation support agreements.</li><li>Mentor, coach, and develop project management and operational teams, fostering accountability, leadership capability, and consistent execution.</li><li>Drive continuous improvement across delivery methodologies, operational processes, project management office (PMO) standards, workforce planning, and resource management.</li><li>Promote operational scalability and the adoption of industry best practices to improve delivery efficiency and business performance.</li><li>Monitor key performance indicators (KPIs), identify performance gaps, and implement corrective actions to achieve established organizational targets.</li><h2>Requirements:</h2><li>Bachelor's degree in Engineering, Information Technology, Business, Project Management, or a related discipline.</li><li>Project Management Professional (PMP) certification is required. Program Management Professional (PgMP) certification or an equivalent advanced program management credential is preferred.</li><li>Approximately 10–12 years of total professional experience, including 8–10 years in project management and 4–5 years in program management.</li><li>Demonstrated experience leading at least three programs, each valued at $100 million or more.</li><li>Extensive expertise in data center operations and large-scale or hyperscale infrastructure deployments.</li><li>Proven success managing complex, multi-site programs involving multiple workstreams, significant budgets, demanding delivery schedules, and diverse stakeholders.</li><li>Experience leading matrixed teams across multiple geographies, with the ability to coordinate global resources and drive consistent execution.</li><li>Strong understanding of data center infrastructure delivery, including structured cabling, network infrastructure, power and space planning, installation, and ongoing operational support.</li><li>Demonstrated expertise in program governance, project controls, resource planning, risk management, quality assurance, and delivery methodologies.</li><li>Strong financial and commercial management capabilities, including P&amp;L ownership, revenue forecasting, budget management, cost control, margin optimization, and financial reporting.</li><li>Experience developing and reviewing Statements of Work, evaluating subcontractor pricing, supporting commercial proposals, and participating in contract negotiations.</li><li>Excellent client relationship management and consultative communication skills, with the ability to engage senior executives, manage expectations, and identify opportunities for account growth.</li><li>Exceptional leadership and people management skills, including experience mentoring project managers, developing operational talent, and motivating diverse, cross-functional teams.</li><li>Strong analytical and problem-solving abilities, with the capacity to manage competing priorities, mitigate complex risks, and deliver under aggressive timelines.</li><li>Excellent written and verbal communication skills, including executive-level presentations, financial reporting, and stakeholder communications.</li><li>Proficiency with Microsoft Office, SharePoint, Microsoft Project, project and portfolio management (PPM) tools, enterprise resource planning (ERP) systems, Salesforce, workforce management platforms, and cloud-based technologies.</li><li>Highly organized, self-motivated, and adaptable, with the ability to influence cross-functional stakeholders, drive organizational change, and maintain high standards of operational performance.</li><h2>Benefits:</h2><li>Opportunity to lead high-value, large-scale data center programs serving hyperscale and enterprise clients.</li><li>A senior leadership position with significant responsibility for operational strategy, program delivery, financial performance, and client relationships.</li><li>Exposure to complex, multi-site infrastructure deployments and large-scale technology environments.</li><li>Opportunities to work with multidisciplinary and geographically distributed teams across engineering, operations, supply chain, and project management.</li><li>The opportunity to influence operational standards, improve delivery methodologies, and drive continuous organizational improvement.</li><li>Professional development through strategic leadership responsibilities and exposure to advanced data center infrastructure programs.</li><li>Opportunities to strengthen executive stakeholder relationships and contribute to long-term business growth.</li>