Director Regional Practice

<h3>Accountabilities</h3><li>
<strong>Regional strategy and operational planning:</strong>Develop and implement regional practice strategies aligned with enterprise priorities, establishing clear operational plans, performance objectives, and improvement initiatives across assigned Ohio locations.</li><li>
<strong>Performance management:</strong>Establish regional performance baselines, monitor operational and financial indicators, and lead business reviews, performance action plans, escalations, and continuous improvement efforts.</li><li>
<strong>Revenue cycle optimization:</strong>Drive improvements in patient access, billing, coding, collections, denial management, service delivery, and revenue cycle performance to strengthen financial outcomes and patient experience.</li><li>
<strong>Data analysis and decision-making:</strong>Interpret operational and financial data, identify performance gaps and emerging trends, and translate findings into practical recommendations for process, staffing, technology, and resource improvements.</li><li>
<strong>Cross-functional coordination:</strong>Partner with enterprise teams across finance, revenue cycle, technology, operations, and clinical functions to resolve operational barriers and ensure effective implementation of improvement initiatives.</li><li>
<strong>Practice leadership partnership:</strong>Serve as a trusted advisor to physicians, practice administrators, clinical leaders, and senior executives, building strong relationships and aligning local needs with broader organizational objectives.</li><li>
<strong>Leadership development:</strong>Lead, coach, and develop regional leaders and team members, establishing clear expectations for accountability, communication, onsite engagement, issue escalation, and performance management.</li><li>
<strong>Operational standardization:</strong>Develop repeatable operating procedures, playbooks, and performance management practices that promote consistency, efficiency, and accountability across multiple physician practices.</li><li>
<strong>Executive communication and reporting:</strong>Provide concise, data-driven updates on regional performance, operational risks, improvement progress, and resource requirements to senior leadership and relevant stakeholders.</li><li>
<strong>Change management:</strong>Lead operational changes, navigate competing priorities, resolve conflicts, and encourage adoption of improved processes while balancing enterprise standards with individual practice needs.</li><li>
<strong>Compliance and governance:</strong>Ensure regional activities align with organizational policies, contractual commitments, applicable regulatory requirements, and established operating standards.</li><li>
<strong>Performance outcomes:</strong>Drive measurable improvements in operational efficiency, patient access, service quality, and revenue cycle indicators while reducing recurring escalations and ensuring timely completion of improvement plans.</li><li>
<strong>Onsite engagement and travel:</strong>Maintain a visible presence across assigned Ohio practices, with approximately 50% travel, including day trips and occasional overnight stays for practice visits, leadership meetings, implementations, and performance reviews.</li><li>
<strong>Additional responsibilities:</strong>Support special projects and other duties as business needs and organizational priorities evolve.</li><h2>Requirements</h2><li>
<strong>Education:</strong>Bachelor's degree in healthcare administration, business, finance, nursing, or a related field, or an equivalent combination of education and professional experience.</li><li>
<strong>Professional experience:</strong>At least seven years of progressive experience in healthcare operations, physician practice management, revenue cycle management, ambulatory care, or regional healthcare leadership.</li><li>
<strong>Leadership experience:</strong>At least three years of people management or multi-site operational leadership experience, including responsibility for performance improvement and team development.</li><li>
<strong>Multi-site operations:</strong>Demonstrated success improving performance across multiple physician practices, healthcare facilities, or regional markets, with the ability to establish consistent operating standards and measurable accountability.</li><li>
<strong>Healthcare and revenue cycle expertise:</strong>Strong knowledge of physician practice operations and healthcare revenue cycle processes, including patient access, billing, coding, collections, denials, and service performance.</li><li>
<strong>Financial and operational analysis:</strong>Ability to interpret complex operational and financial metrics, identify root causes of performance gaps, and translate data into actionable improvement plans.</li><li>
<strong>Stakeholder management:</strong>Proven ability to build trust and collaborate effectively with physicians, practice administrators, clinical leaders, regional managers, and senior executives.</li><li>
<strong>Strategic and critical thinking:</strong>Strong business judgment, disciplined prioritization, and the ability to balance enterprise objectives with the operational realities of individual practices.</li><li>
<strong>Change leadership:</strong>Demonstrated ability to lead process improvements, influence stakeholders, navigate ambiguity, resolve conflicts, and sustain operational changes across distributed teams.</li><li>
<strong>Communication and presentation:</strong>Excellent executive communication, presentation, and interpersonal skills, including the ability to communicate performance insights, recommendations, risks, and expectations clearly.</li><li>
<strong>People development:</strong>A commitment to coaching, mentoring, strengthening leadership capabilities, and creating a culture of accountability and continuous improvement.</li><li>
<strong>Technology proficiency:</strong>Familiarity with Epic or other enterprise practice management and revenue cycle platforms is preferred.</li><li>
<strong>Preferred qualifications:</strong>A master's degree in healthcare administration, business, or a related discipline is an advantage. Relevant credentials, such as HFMA's Certified Revenue Cycle Representative (CRCR), Certified Healthcare Financial Professional (CHFP), Lean Six Sigma, or comparable operational certifications, are also desirable.</li><li>
<strong>Regional experience:</strong>Experience supporting Ohio physician practices or multi-site healthcare operations is beneficial.</li><li>
<strong>Personal attributes:</strong>Demonstrates integrity, sound judgment, adaptability, ownership, and a collaborative, service-oriented approach that considers the needs of clients, patients, colleagues, and clinical partners.</li><li>
<strong>Travel availability:</strong>Willingness and ability to travel approximately 50% of the time across assigned locations in Ohio.</li><li>
<strong>Work authorization and location:</strong>Must reside and be legally authorized to work in the United States. Applications from individuals located outside the United States will not be considered.</li><h2>Benefits</h2><li>
<strong>Competitive compensation:</strong>Annual salary range of<strong>$122,900–$184,350</strong>, depending on geographic location, relevant experience, education, skills, qualifications, and internal equity.</li><li>
<strong>Comprehensive healthcare:</strong>Benefits designed to support physical, emotional, and financial wellbeing, including healthcare coverage.</li><li>
<strong>Retirement benefits:</strong>Access to retirement savings programs to support long-term financial security.</li><li>
<strong>Paid time off:</strong>Time-off benefits designed to support personal commitments and work-life balance.</li><li>
<strong>Wellbeing programs:</strong>Resources and programs that promote employee health and overall wellbeing.</li><li>
<strong>Incentive opportunities:</strong>Quarterly and annual recognition and incentive programs for employees who demonstrate strong performance and contribute to organizational success.</li><li>
<strong>Professional development:</strong>Opportunities to earn professional certifications relevant to your role and strengthen your leadership and operational expertise.</li><li>
<strong>Tuition reimbursement:</strong>Educational support to encourage continued learning and career advancement.</li><li>
<strong>Remote work flexibility:</strong>Remote-based work arrangement with flexibility to manage responsibilities while maintaining regular onsite engagement across assigned Ohio practices.</li><li>
<strong>Leadership opportunities:</strong>The chance to influence regional strategy, develop high-performing teams, and lead meaningful operational improvements across a multi-site healthcare portfolio.</li><li>
<strong>Purpose-driven work:</strong>An opportunity to improve healthcare operations, strengthen physician practice performance, and support better service and patient experiences.</li><li>
<strong>Collaborative culture:</strong>A people-centered environment that values trust, integrity, service, innovation, professional growth, and teamwork.</li>