Director, Product Management

Accountabilities

• Lead product strategy and lifecycle management:Own product planning, development, prioritization, and lifecycle management across multiple product lines, ensuring execution remains aligned with strategic objectives, business priorities, and product roadmaps.

• Manage and develop product teams:Lead Product Owners and collaborate with cross-functional teams, including Quality Assurance, Scrum Masters, architects, designers, and developers, to coordinate product delivery and achieve key milestones.

• Translate business needs into product requirements:Partner with internal and external stakeholders to understand business challenges and translate them into themes, epics, features, and actionable user stories with clear acceptance criteria.

• Validate product specifications:Ensure product requirements and specifications accurately reflect stakeholder expectations, address business needs, and provide clear direction for design and development teams.

• Drive innovation and continuous improvement:Assess existing products to identify opportunities for enhancement, innovation, reuse, and scalability. Encourage experimentation, iterative development, and learning from unsuccessful initiatives to improve product outcomes.

• Improve customer experience and adoption:Use performance metrics, usability research, customer feedback, and market analysis to inform product decisions, improve satisfaction, and increase adoption across target markets.

• Support commercial growth:Collaborate with sales, operations, customer success, solution specialists, technical experts, and partners to position existing and future product offerings, support strategic client acquisition, and contribute to revenue growth.

• Communicate product capabilities:Develop and maintain product documentation, explain new features and functionality to end users, and ensure stakeholders understand product capabilities, changes, and business value.

• Lead regional product alignment:Provide dedicated product leadership for assigned business areas, ensuring appropriate time-zone coverage, visibility into priorities, and alignment with local market requirements.

• Represent regional stakeholder needs:Act as the primary product liaison for regional stakeholders, advocate for market-specific requirements, and ensure platforms and solutions are adapted to meet local business needs.

• Contribute to global product strategy:Share regional insights, customer feedback, and market learnings with global product teams to inform roadmap decisions, strengthen cross-regional alignment, and support sustainable growth.

• Promote effective Agile delivery:Apply practical Agile methodologies to coordinate teams, manage priorities, support iterative delivery, and maintain alignment between product strategy and execution.

Requirements

• Education:Bachelor’s degree in business, technology, or a related field. An MBA or other advanced business degree is preferred.

• Product management experience:At least 5 years of experience in a product management role supporting a product that generates more than $1 million in revenue within an organization generating more than $5 million in revenue.

• Agile expertise:A minimum of 5 years of practical experience working with Agile methodologies within an organization, including experience operating in or supporting an Agile transformation. Demonstrated hands-on delivery experience is more important than certifications alone.

• Technical fluency:Strong technical understanding and the ability to engage confidently with engineering teams, evaluate technical considerations, communicate product concepts, and motivate developers around product direction and priorities.

• Product strategy and roadmap management:Proven ability to manage product roadmaps, prioritize initiatives, translate business goals into delivery plans, and balance customer needs with technical and commercial considerations.

• Requirements and stakeholder management:Experience gathering and validating business requirements, writing user stories and acceptance criteria, managing product specifications, and collaborating with diverse internal and external stakeholders.

• Data-driven decision-making:Ability to interpret product performance metrics, customer feedback, usability findings, and market research to identify improvement opportunities and guide product decisions.

• Productivity and planning tools:Proficiency with Microsoft PowerPoint and familiarity with product roadmap and delivery tools such as Jira, Trello, or equivalent platforms.

• Leadership and collaboration:Strong communication, facilitation, and relationship-building skills, with the ability to align multidisciplinary teams, manage competing priorities, and communicate product strategy clearly.

• Commercial awareness:Understanding of how product decisions influence customer satisfaction, product adoption, revenue growth, and strategic client acquisition.

• Regional and global perspective:Ability to understand local market needs, work across geographic locations and time zones, and communicate regional insights effectively to global product teams.

• Preferred additional experience:Knowledge of automation, Lean Six Sigma, and process improvement methodologies is an advantage.

Benefits

• Competitive benefits package:Access to competitive employee benefits, including medical and dental coverage, subject to applicable eligibility requirements.

• Paid time off:Benefit from a paid time off program to support personal needs, rest, and work-life balance.

• Volunteer opportunities:Access to a Volunteer Time Off policy that encourages participation in charitable and community activities, subject to eligibility requirements.

• Professional development:Opportunities to develop leadership and product management skills through professional learning initiatives, including an award-winning development program.

• Employee assistance:Access to a global Employee Assistance Program designed to provide support and resources for team members.

• Inclusive employee community:Opportunities to connect with colleagues through employee impact groups and participate in employee experience events throughout the year.

• Collaborative environment:Work with cross-functional teams and stakeholders across regions, contributing to product innovation, business growth, and customer success.

• Career growth:Take on strategic product leadership responsibilities while helping shape roadmaps, improve product experiences, and influence business outcomes.

• Compensation details:Specific salary information and the full benefits package should be confirmed during the hiring process.