Dynamics 365 CRM Functional Consultant

Accountabilities

• Lead requirements-gathering and business process workshops with German-speaking stakeholders, conducting sessions fluently in German.

• Analyse existing processes and deliver fit-gap assessments, identifying standard Dynamics 365 configuration options, areas requiring customisation, and opportunities for business process change.

• Translate business requirements into clear target processes and functional solution designs that delivery teams can implement.

• Present and defend proposed solutions with business stakeholders, ensuring alignment with operational needs and programme objectives.

• Support business users throughout testing, validation, and formal sign-off activities.

• Help stakeholders transition to live use, supporting adoption and addressing functional questions during implementation.

• Communicate findings, risks, dependencies, and solution options to the wider programme team in English.

Requirements:

• 6–7 years of relevant experience as a Dynamics 365 Customer Engagement functional consultant or Dynamics CRM business analyst.

• Demonstrable implementation experience with Dynamics 365 Sales, Customer Service, or both.

• Proven experience leading discovery and fit-gap assessments, supported by clear, documented deliverables.

• Strong functional knowledge of Dynamics 365 CRM capabilities, configuration options, and business process design.

• Fluency in both German and English, with the ability to facilitate workshops and produce functional documentation in German and communicate programme updates in English.

• Excellent analytical, communication, facilitation, and stakeholder management skills.

• Ability to work independently in a fully remote setting and collaborate effectively with business stakeholders and delivery teams.

• Based in the UK or Europe, with the legal right to work in the country of residence.

Benefits:

• Fully remote working arrangement.

• Contract engagement with a day-rate compensation model; rate to be agreed.

• Opportunity to contribute to a Dynamics 365 Customer Engagement initiative with direct business stakeholder involvement.

• Business-facing responsibilities that combine process analysis, functional solution design, testing, and user adoption.

• Collaborative, international working environment using both German and English.

• Opportunity to apply specialist Dynamics 365 expertise without a primary software development focus.