Dynamics 365 CRM Functional Consultant, German speaking

<h3>Accountabilities</h3><li>
<strong>Requirements Gathering and Discovery:</strong>Lead workshops and discovery sessions with German-speaking business stakeholders to understand business objectives, operational challenges, user needs, and existing CRM processes.</li><li>
<strong>Business Process Analysis:</strong>Assess current workflows and identify opportunities to improve efficiency, customer engagement, and process consistency through Microsoft Dynamics 365 Customer Engagement.</li><li>
<strong>Fit-Gap Analysis:</strong>Conduct structured fit-gap assessments, distinguishing between requirements that can be met through standard configuration, those requiring customization, and those best addressed through changes to business processes.</li><li>
<strong>Functional Solution Design:</strong>Translate business requirements into clear functional specifications, target-state processes, and solution designs that enable delivery teams to implement the agreed solutions effectively.</li><li>
<strong>Stakeholder Alignment:</strong>Present and validate proposed solutions with business stakeholders, explain functional trade-offs, and ensure that designs meet business requirements and operational expectations.</li><li>
<strong>Documentation and Knowledge Transfer:</strong>Produce comprehensive documentation covering requirements, process flows, functional designs, and implementation decisions, ensuring that technical and delivery teams have the information needed to execute the work.</li><li>
<strong>Testing and Business Sign-Off:</strong>Support user acceptance testing, coordinate business feedback, help resolve functional issues, and guide stakeholders through validation and formal solution sign-off.</li><li>
<strong>Deployment and User Adoption:</strong>Assist business users during the transition to live operations, helping them understand new processes and ensuring that implemented CRM solutions meet their intended objectives.</li><li>
<strong>Programme Reporting:</strong>Communicate findings, delivery risks, dependencies, recommendations, and solution options in English to programme leadership and other project stakeholders.</li><li>
<strong>Remote Collaboration:</strong>Work effectively with distributed business and technical teams, maintaining clear communication, reliable documentation, and alignment throughout the project lifecycle.</li><h2>Requirements</h2><li>
<strong>Professional Experience:</strong>Approximately 6–7 years of relevant experience delivering Microsoft Dynamics 365 Customer Engagement or Microsoft Dynamics CRM projects in a functional consultant or business analyst capacity.</li><li>
<strong>Dynamics 365 Expertise:</strong>Strong functional knowledge of Dynamics 365 Customer Engagement, particularly the Sales module, Customer Service module, or both.</li><li>
<strong>Requirements and Discovery:</strong>Demonstrated experience conducting business discovery, requirements-gathering workshops, process analysis, and fit-gap assessments, with documented deliverables that can be presented as evidence of previous work.</li><li>
<strong>Functional Design Skills:</strong>Proven ability to translate business requirements into target processes, functional specifications, and practical solution designs that development and implementation teams can execute.</li><li>
<strong>Configuration and Customization Knowledge:</strong>A clear understanding of the capabilities of standard Dynamics 365 functionality, the limitations that may require customization, and situations where business process changes are the most appropriate solution.</li><li>
<strong>German Language Proficiency:</strong>Fluent German, with the ability to independently facilitate workshops, discuss complex business requirements, challenge assumptions, and produce professional functional documentation in German.</li><li>
<strong>English Communication:</strong>Fluent English, with the ability to prepare programme updates, communicate risks, present recommendations, and collaborate effectively with international delivery teams.</li><li>
<strong>Stakeholder Management:</strong>Strong communication, facilitation, and interpersonal skills, with the confidence to engage business users, manage expectations, resolve conflicting requirements, and defend proposed solutions constructively.</li><li>
<strong>Testing and Implementation:</strong>Experience supporting user acceptance testing, business validation, sign-off processes, and the transition to live CRM operations.</li><li>
<strong>Remote Working Capability:</strong>Comfortable working independently in a fully remote environment, building trust with stakeholders who may never be met in person, and managing priorities across distributed teams.</li><li>
<strong>Analytical and Problem-Solving Skills:</strong>A structured approach to evaluating business processes, identifying gaps, assessing solution options, and recommending improvements based on business needs.</li><li>
<strong>Engagement Requirements:</strong>Based in the UK or Europe, with the legal right to work in the relevant country and the ability to undertake a remote contract engagement.</li><h2>Benefits</h2><li>
<strong>Fully Remote Work:</strong>Work remotely from an eligible location anywhere in the UK or Europe, offering flexibility without a requirement to attend a physical office.</li><li>
<strong>Contract Engagement:</strong>A contract-based consulting opportunity suited to experienced Dynamics 365 professionals seeking project-focused work.</li><li>
<strong>Competitive Day Rate:</strong>Contract compensation based on an agreed daily rate, with the final rate to be determined.</li><li>
<strong>Business-Facing Responsibilities:</strong>Direct engagement with German-speaking stakeholders, allowing you to influence business processes and functional solution decisions.</li><li>
<strong>End-to-End Functional Ownership:</strong>The opportunity to contribute across discovery, fit-gap analysis, solution design, testing, business sign-off, and live adoption.</li><li>
<strong>International Collaboration:</strong>Work with business stakeholders and delivery teams in a distributed consulting environment, combining German-language workshops with English-language programme communication.</li><li>
<strong>Specialist Consulting Experience:</strong>Further develop your expertise in Microsoft Dynamics 365 Customer Engagement, business process optimization, and functional solution delivery.</li>