Forward Deployed Engineer (Founding)

<h3>Accountabilities</h3><li>
<strong>Customer engagement and technical guidance:</strong>Work directly with customers throughout the implementation lifecycle, from initial technical evaluations to production deployment and ongoing support, ensuring successful adoption of the platform.</li><li>
<strong>Technical discovery and collaboration:</strong>Lead customer calls, technical deep dives, and live pairing sessions to understand requirements, troubleshoot challenges, and guide developers toward effective implementation strategies.</li><li>
<strong>Integration development:</strong>Build and maintain integrations with third-party APIs and external services, resolving complex implementation issues and ensuring reliable connectivity between applications and the systems they depend on.</li><li>
<strong>Full-stack engineering:</strong>Design, develop, test, and deploy product improvements, taking ownership of solutions from initial discovery and technical design through implementation and release.</li><li>
<strong>Troubleshooting and problem-solving:</strong>Investigate API behavior, integration failures, production issues, and platform limitations, delivering practical and scalable solutions to technical challenges.</li><li>
<strong>Customer communication and relationship management:</strong>Maintain clear communication throughout projects, providing timely updates, setting realistic expectations, and outlining next steps to build trust and support customer success.</li><li>
<strong>Product strategy and innovation:</strong>Translate recurring customer needs, technical challenges, and implementation feedback into actionable product recommendations that inform the roadmap and improve the overall developer experience.</li><li>
<strong>Cross-functional collaboration:</strong>Partner closely with engineering and other relevant teams to prioritize customer needs, improve platform capabilities, and ensure solutions address both immediate requirements and long-term product goals.</li><li>
<strong>End-to-end ownership:</strong>Manage multiple customer engagements simultaneously, prioritize competing requests, and ensure commitments are followed through reliably.</li><h2>Requirements</h2><li>
<strong>Professional experience:</strong>At least five years of full-stack software engineering experience, with a demonstrated ability to deliver production-ready solutions and manage technical projects end to end.</li><li>
<strong>Customer-facing engineering:</strong>Experience working directly with customers or developers to understand technical requirements, guide implementations, resolve complex issues, and support successful product adoption.</li><li>
<strong>API and integration expertise:</strong>Strong understanding of APIs, third-party integrations, authentication, data flows, and production system troubleshooting, with the ability to diagnose and resolve complex technical problems.</li><li>
<strong>Full-stack development capabilities:</strong>Proven ability to work across application layers, contribute to product design and architecture, and deliver reliable solutions from development through deployment.</li><li>
<strong>Technical communication:</strong>Excellent written and spoken English, with the ability to explain complex technical concepts, communicate trade-offs clearly, and adapt explanations to different audiences.</li><li>
<strong>Customer relationship skills:</strong>Strong interpersonal skills and the ability to build trust, listen actively, understand customer pain points, and provide practical technical guidance.</li><li>
<strong>Product-oriented mindset:</strong>Ability to translate individual customer requests into thoughtful, reusable product improvements that address broader needs rather than relying exclusively on one-off solutions.</li><li>
<strong>Prioritization and execution:</strong>Strong organizational skills, sound judgment, and the ability to manage multiple customer priorities while maintaining high-quality delivery and consistent follow-through.</li><li>
<strong>Adaptability and ownership:</strong>A proactive, hands-on approach to problem-solving, with the confidence to operate in a fast-moving startup environment and take responsibility for outcomes.</li><li>
<strong>Preferred experience:</strong>Previous work with developer tools, integration platforms, customer-facing engineering, or similar technical products is an advantage.</li><h2>Benefits</h2><li>
<strong>Competitive compensation:</strong>Senior-level annual compensation ranging from<strong>$120,000 to $200,000</strong>, depending on experience and qualifications.</li><li>
<strong>Equity participation:</strong>Equity compensation ranging from<strong>0.05% to 0.15%</strong>, offering the opportunity to participate in the company's long-term growth.</li><li>
<strong>Remote-first flexibility:</strong>Work remotely from eligible locations across Canada, the United States, and Europe.</li><li>
<strong>High-impact ownership:</strong>Join a small, experienced engineering team where your contributions can directly influence product development, customer outcomes, and technical strategy.</li><li>
<strong>Career growth:</strong>Gain broad exposure to full-stack engineering, customer-facing technical leadership, product development, and integration architecture.</li><li>
<strong>Startup environment:</strong>Work in a collaborative, fast-paced setting that values initiative, technical excellence, customer success, and continuous learning.</li><li>
<strong>Product influence:</strong>Help shape the product roadmap by translating real-world customer challenges into scalable platform improvements.</li><li>
<strong>Flexible work environment:</strong>Benefit from a remote working model that supports autonomy and close collaboration across international teams.</li>