Group Product Manager, Virtual Account Management

Accountabilities

• Lead the end-to-end development of Virtual Account Management solutions, including product design, development, testing, launch, and ongoing optimization.

• Manage the assigned virtual account and liquidity product portfolio, developing strategies to improve market share, profitability, revenue generation, and cost efficiency.

• Build and maintain product roadmaps, competitive assessments, and strategic recommendations to support business planning and management decisions.

• Collaborate with Payments, Channels, Billing, and other cross-functional partners to deliver client-focused solutions aligned with business objectives, regulatory requirements, and risk standards.

• Establish and monitor service-level criteria to ensure product performance consistently meets or exceeds client expectations and relevant market benchmarks.

• Lead key projects and product initiatives, assessing proposed enhancements and developments for business impact, effectiveness, feasibility, and implementation requirements.

• Conduct market research to understand technology trends, target customer segments, competitive developments, and the needs of key clients.

• Provide product expertise and support to internal business partners throughout the sales cycle, helping develop client solutions, business cases, requirements documentation, product materials, and communications.

• Contribute to strategic planning, annual business plans, and business cases for initiatives supporting commercial banking clients.

• Communicate product strategies, project updates, and business recommendations clearly to stakeholders across the organization.

Requirements:

• Demonstrated experience in Virtual Account Management and liquidity products, with experience in liquidity-related products particularly desirable.

• Strong knowledge of strategic planning, product management, and end-to-end project delivery.

• Understanding of banking networks, financial services operations, and the considerations involved in delivering banking products.

• A product-owner mindset, with the ability to take responsibility for the customer experience and identify opportunities to improve product value and usability.

• Strong analytical and data interpretation skills, including the ability to draw actionable conclusions from business and market information.

• Experience building financial models and conducting or interpreting credit risk analysis.

• Proficiency in Microsoft Word, Excel, and PowerPoint, with the ability to develop clear presentations and communicate complex information effectively.

• Strong stakeholder management and collaboration skills, including the ability to build productive relationships across teams and business functions.

• Demonstrated leadership, sound judgment, and the ability to manage multiple initiatives while balancing commercial goals, client needs, and risk considerations.

• A digitally minded and innovative approach, with an interest in emerging technologies and continuous product improvement.

• Excellent communication and presentation skills, including the ability to explain product strategies and recommendations to large stakeholder groups.

• Legal eligibility to work in the specified Canadian location. Any applicable work or study permit requirements must be met.

Benefits:

• Competitive compensation:Competitive salary and incentive pay. The specific salary range is not disclosed in the original posting.

• Banking benefits:Employee banking benefits and access to a benefits program, subject to applicable plan terms and conditions.

• Retirement planning:Defined benefit pension plan and employee share purchase plan, subject to eligibility and program conditions.

• Vacation:A vacation offering to support time away from work; the exact entitlement is not specified.

• Well-being support:Access to employee well-being resources and support programs.

• Recognition:A points-based employee recognition program celebrating contributions and achievements.

• Professional development:Purpose Day, a paid day off intended for personal growth and development.

• Collaborative work environment:Access to workplace spaces and technology designed to support teamwork, innovation, and effective collaboration.

• Flexible work arrangements:The role is associated with Toronto, Ontario, and Vancouver, British Columbia. The proportion of on-site and remote work will be discussed during the interview; a fully remote arrangement is not guaranteed.

• Working hours:The position is full-time, with a standard schedule of 37.5 hours per week.

• Inclusive workplace:A commitment to accessibility, inclusion, and accommodations throughout the recruitment process.