HP Amplify Program Support Consultant

<h3>Accountabilities:</h3><li>
<strong>Partner Learning Support:</strong>Act as the primary point of contact for partners and customers seeking assistance with learning programs, certification requirements, training resources, and learning management systems.</li><li>
<strong>Training and Certification Guidance:</strong>Provide accurate information and expert guidance on learning pathways, certification processes, program requirements, and available learning tools, ensuring partners understand and meet their obligations.</li><li>
<strong>Issue Resolution and Analysis:</strong>Manage complex learning-related inquiries, investigate underlying issues, identify appropriate solutions, and coordinate with relevant internal teams to ensure timely resolution.</li><li>
<strong>Training Progress Monitoring:</strong>Track and communicate training completion, certification status, compliance requirements, and learning progress to partners and internal stakeholders.</li><li>
<strong>Partner and Stakeholder Relationship Management:</strong>Build and maintain strong relationships with partners, customers, and internal teams through proactive communication, reliable follow-up, and a customer-focused approach.</li><li>
<strong>Service Quality and Compliance:</strong>Ensure all support activities meet established service-level agreements, communication standards, operational policies, and business procedures while maintaining accuracy and confidentiality.</li><li>
<strong>Reporting and Process Improvement:</strong>Identify recurring issues, analyze support trends, and recommend improvements to enhance the partner learning experience, streamline workflows, and increase operational efficiency.</li><li>
<strong>Knowledge Management:</strong>Maintain accurate support documentation, update knowledge resources, standardize processes, and share best practices to improve consistency and knowledge accessibility across the team.</li><li>
<strong>Team Development and Collaboration:</strong>Support onboarding, mentoring, and knowledge-transfer activities to strengthen team capabilities and ensure consistent service delivery.</li><li>
<strong>Project and Initiative Support:</strong>Contribute to projects involving learning operations, system enhancements, process optimization, and continuous improvement initiatives.</li><h2>Requirements:</h2><li>A bachelor's degree or equivalent professional experience, preferably in Business Administration, Human Resources, Learning and Development, Communications, or a related discipline.</li><li>At least 3 years of experience in learning operations, customer support, partner enablement, training administration, or a similar role.</li><li>Practical experience supporting learning programs, managing certification processes, responding to customer inquiries, and coordinating training-related activities.</li><li>Strong customer and partner service orientation, with a commitment to professionalism, integrity, confidentiality, and high-quality support.</li><li>Excellent written and verbal communication skills, including the ability to explain complex procedures and certification requirements clearly to different audiences.</li><li>Strong analytical and problem-solving abilities, with the capacity to investigate complex issues, identify root causes, and implement effective solutions.</li><li>Demonstrated stakeholder management skills and the ability to establish productive relationships with partners, customers, and internal teams.</li><li>Experience collaborating with global, cross-functional, and remote teams to achieve operational objectives and deliver consistent business outcomes.</li><li>Proficiency in Microsoft 365 applications, learning management systems (LMS), and customer support tools.</li><li>Excellent organizational skills and attention to detail, with the ability to manage multiple requests, prioritize competing responsibilities, and meet deadlines in a fast-paced environment.</li><li>A continuous improvement mindset, with an interest in process optimization, knowledge sharing, and operational excellence.</li><li>The ability to work independently, take ownership of assigned responsibilities, and contribute effectively to team objectives.</li><h2>Benefits:</h2><li>
<strong>Flexible working arrangements:</strong>Access to work-from-home opportunities and flexible working hours, depending on business requirements.</li><li>
<strong>Work-life balance:</strong>Supportive policies and arrangements designed to help employees balance professional responsibilities with personal commitments.</li><li>
<strong>Collaborative work environment:</strong>Join a friendly and supportive team that encourages creativity, teamwork, and professional development.</li><li>
<strong>Professional growth:</strong>Develop expertise in partner enablement, learning operations, certification management, and customer support.</li><li>
<strong>Global exposure:</strong>Collaborate with international partners and cross-functional teams in a global business environment.</li><li>
<strong>Continuous learning:</strong>Gain experience with learning platforms, certification programs, operational systems, and process improvement initiatives.</li><li>
<strong>Corporate social responsibility:</strong>Participate in initiatives that support communities and encourage positive social impact.</li><li>
<strong>Full-time employment:</strong>Build your career in a structured professional environment focused on service quality, collaboration, and operational excellence.</li>