Implementation Analyst

<h3>Accountabilities:</h3><li>
<strong>Manage client implementations:</strong>Coordinate the full onboarding lifecycle, from project initiation to completion, ensuring implementation activities are delivered accurately, efficiently, and within established timelines.</li><li>
<strong>Lead kickoff meetings:</strong>Organize and facilitate client onboarding meetings to establish expectations, gather essential information, clarify requirements, and define project milestones and next steps.</li><li>
<strong>Review implementation documentation:</strong>Validate client forms, supporting documents, and onboarding information to ensure accuracy, completeness, and readiness for submission.</li><li>
<strong>Coordinate carrier setup:</strong>Prepare and submit implementation forms to insurance carrier partners, following up on outstanding requirements to support timely processing.</li><li>
<strong>Configure client and member accounts:</strong>Ensure new clients and plan members are correctly established within internal administration platforms and carrier systems.</li><li>
<strong>Maintain data integrity:</strong>Conduct data audits, verify system configurations, investigate discrepancies, and implement corrective actions to maintain reliable and consistent information.</li><li>
<strong>Collaborate across teams:</strong>Serve as a central point of contact between Operations, Sales, Systems, Carrier Relations, clients, and external partners to coordinate implementation activities and resolve issues.</li><li>
<strong>Resolve onboarding challenges:</strong>Manage carrier-related requests, troubleshoot implementation issues, and coordinate solutions to minimize delays and ensure a positive client experience.</li><li>
<strong>Analyze implementation data:</strong>Use spreadsheets and other available tools to review information, identify inconsistencies, and support accurate reporting and decision-making.</li><li>
<strong>Improve operational processes:</strong>Identify inefficiencies, recommend practical improvements, and contribute to streamlined workflows that enhance implementation quality and client satisfaction.</li><li>
<strong>Manage competing priorities:</strong>Coordinate multiple implementation projects simultaneously, monitor progress, communicate updates, and ensure deadlines and service expectations are met.</li><h2>Requirements:</h2><li>
<strong>Professional experience:</strong>At least one year of experience in group benefits or a related industry is preferred. Experience in benefits administration, insurance, client onboarding, or implementation support is an asset.</li><li>
<strong>Data analysis and Excel proficiency:</strong>Strong analytical skills and practical experience with Microsoft Excel, including PivotTables, VLOOKUPs, formulas, and data validation techniques.</li><li>
<strong>Technical knowledge:</strong>Familiarity with HRIS platforms, data feeds, insurance carrier systems, or benefits administration software is an advantage.</li><li>
<strong>Language skills:</strong>Professional French-language capability is an asset. At least one successful candidate must be bilingual in English and French to support a diverse client base. Industry-specific terminology can be learned with coaching.</li><li>
<strong>Project coordination:</strong>Ability to organize and manage multiple implementation projects concurrently, establish priorities, track progress, and meet tight deadlines.</li><li>
<strong>Client service experience:</strong>Previous experience working with clients in a professional environment, with a strong commitment to responsiveness, accuracy, and positive client relationships.</li><li>
<strong>Communication skills:</strong>Excellent written and verbal communication skills, with the ability to explain requirements, facilitate meetings, coordinate follow-ups, and maintain effective relationships with internal and external stakeholders.</li><li>
<strong>Attention to detail:</strong>A meticulous approach to reviewing documentation, validating data, identifying discrepancies, and maintaining accurate system configurations.</li><li>
<strong>Problem-solving abilities:</strong>Strong critical-thinking skills and the initiative to investigate issues, identify root causes, and implement effective solutions.</li><li>
<strong>Adaptability:</strong>Comfort working in a fast-paced, evolving environment where priorities may change and continuous improvement is encouraged.</li><li>
<strong>Teamwork and collaboration:</strong>Ability to work effectively across departments, coordinate diverse stakeholders, and contribute to shared implementation goals.</li><li>
<strong>Continuous improvement mindset:</strong>A willingness to learn new technologies, develop industry knowledge, and identify opportunities to improve operational efficiency and the client experience.</li><h2>Benefits:</h2><li>
<strong>Competitive salary:</strong>Annual compensation ranging from<strong>CAD 55,000 to CAD 65,000</strong>.</li><li>
<strong>Remote work:</strong>The flexibility to work remotely from within Canada.</li><li>
<strong>Group Registered Retirement Savings Plan (GRRSP):</strong>Employer matching contributions to support long-term financial planning.</li><li>
<strong>Flexible vacation policy:</strong>Greater flexibility in managing personal time and work-life balance.</li><li>
<strong>Career development:</strong>Opportunities to grow professionally within a high-performing, technology-enabled organization.</li><li>
<strong>Technology-driven environment:</strong>The opportunity to work with digital platforms, data systems, and integrated solutions that support modern benefits administration.</li><li>
<strong>Cross-functional exposure:</strong>Opportunities to collaborate with clients, insurance carriers, and internal specialists while developing valuable industry and technical expertise.</li><li>
<strong>Meaningful professional contribution:</strong>The ability to improve onboarding experiences, strengthen data accuracy, and help deliver reliable group benefits and retirement solutions.</li><li>
<strong>Multiple openings:</strong>Several positions are available, providing opportunities for qualified candidates with different backgrounds and language capabilities.</li>