Junior Permit Coordinator

<h3>Accountabilities</h3><li>Receive, review, and process approved permit requests submitted through MovingPermits.com, ensuring that all relevant information is accurately recorded and synchronized with HubSpot.</li><li>Research requested addresses using Google Maps and Street View to verify locations, identify potential obstacles, and confirm the accuracy of permit requests.</li><li>Organize and prioritize incoming requests by city, submission date, and applicable lead times to ensure that deadlines are consistently met.</li><li>Submit permit applications through city-specific government websites and online portals, following local requirements, procedures, and documentation standards.</li><li>Monitor application progress and ensure that all required permit documentation is complete, accurate, and ready for delivery to customers.</li><li>Identify unclear requests, address discrepancies, and escalate potential issues to the appropriate team members, documenting findings and actions taken.</li><li>Process permit-related payments using the company credit card and maintain accurate records of transactions and associated expenses.</li><li>Coordinate with local sign-posting vendors to schedule Tow Zone sign installations and communicate location-specific instructions to support timely service delivery.</li><li>Proactively identify potential conflicts or operational challenges that could affect customers or scheduled jobs and work with relevant stakeholders to resolve them.</li><li>Review job pricing, individual line items, totals, and billing details to verify accuracy before customer invoicing.</li><li>Maintain clear records of permit requests, payments, vendor communications, and outstanding issues to support operational efficiency and accountability.</li><li>Manage a portfolio of approximately two to six major markets simultaneously, adapting to different municipal processes and deadlines while maintaining consistent service quality.</li><li>Collaborate with U.S.-based colleagues and other internal stakeholders, ensuring effective communication and continuity throughout the permit coordination process.</li><h2>Requirements</h2><li>At least one year of experience in office administration, administrative coordination, customer support, or a related field.</li><li>Strong written and spoken English skills, with the ability to communicate professionally and clearly with internal teams, customers, and external vendors.</li><li>Excellent organizational skills and meticulous attention to detail, particularly when handling applications, documentation, payments, and billing information.</li><li>Proven ability to manage multiple tasks and competing priorities while meeting strict, non-negotiable deadlines in a fast-paced environment.</li><li>Proficiency with computer systems and web-based applications, with the ability to learn new software platforms, databases, and online government portals quickly.</li><li>Strong analytical and problem-solving skills, including the ability to research addresses, identify discrepancies, investigate potential issues, and escalate concerns appropriately.</li><li>A customer-focused mindset and professional communication skills, with a commitment to delivering accurate documentation and resolving issues before they affect service delivery.</li><li>Ability to work independently, take ownership of assigned markets and requests, and collaborate effectively with distributed teams.</li><li>Experience working with U.S.-based business teams is required, along with the ability to maintain full working-hour overlap with U.S. Eastern Time business hours.</li><li>Willingness and availability to work the required night shift from<strong>7:30 PM to 3:30 AM India Standard Time (IST)</strong>.</li><li>Access to a quiet, dedicated workspace and a reliable internet connection with minimum speeds of 30 Mbps download and 10 Mbps upload.</li><li>Familiarity with CRM platforms such as HubSpot is preferred.</li><li>Previous exposure to permit applications, regulatory procedures, municipal systems, or online government portals is an advantage.</li><li>Knowledge of city-specific parking regulations, temporary parking restrictions, or right-of-way policies is desirable.</li><h2>Benefits</h2><li>
<strong>Competitive salary:</strong>Annual compensation ranging from INR 450,000 to INR 630,000, depending on experience, skills, relevant knowledge, and other applicable factors.</li><li>
<strong>Night shift allowance:</strong>Additional allowance for working U.S. Eastern Time business hours, in accordance with company policy.</li><li>
<strong>Fully remote work:</strong>Work from home in India without the need for daily office commuting.</li><li>
<strong>Health insurance:</strong>Access to medical insurance coverage to support your health and well-being.</li><li>
<strong>Accident insurance:</strong>Additional protection through accident insurance coverage.</li><li>
<strong>Retirement benefits:</strong>Access to applicable retirement and financial well-being benefits.</li><li>
<strong>Paid holidays:</strong>Enjoy 12 company-paid holidays annually, along with two flexible holidays.</li><li>
<strong>Paid leave:</strong>Access privilege or earned leave, casual leave, and sick leave.</li><li>
<strong>Parental benefits:</strong>Paid maternity and paternity leave to support employees and their families.</li><li>
<strong>Wellness initiatives:</strong>Participate in weekly wellness events and programs designed to support physical and mental well-being.</li><li>
<strong>Professional development:</strong>Build administrative, coordination, customer service, and regulatory process expertise through hands-on experience.</li><li>
<strong>Inclusive work culture:</strong>Join a collaborative environment that values diverse perspectives, accountability, teamwork, and continuous improvement.</li>