Legal Operations Analyst

<h3>Accountabilities</h3><li>Manage contract intake, routing, approval workflows, and signature coordination, ensuring requests progress efficiently and stakeholders receive timely status updates.</li><li>Review contracts against established playbooks and use AI-assisted tools to identify nonstandard provisions, potential risks, and issues requiring attorney review.</li><li>Support outside counsel billing operations by reviewing invoices, monitoring compliance with billing guidelines, tracking accruals, and maintaining accurate spending records.</li><li>Administer legal technology platforms, including contract lifecycle management and legal spend management systems, by maintaining workflows, assisting users, and ensuring data accuracy.</li><li>Use, evaluate, and improve AI-assisted workflows for contract intake, drafting, and review by refining prompts, testing outputs, and incorporating approved playbooks and attorney feedback.</li><li>Assist with pilots of new AI tools and use cases, collecting stakeholder feedback and monitoring accuracy, adoption, and time savings.</li><li>Develop and maintain standard operating procedures, contract templates, playbooks, and knowledge resources to support consistent legal processes and stakeholder self-service.</li><li>Train and guide internal stakeholders on legal technology platforms, established procedures, and responsible AI usage.</li><li>Build and maintain dashboards and reports tracking contract volumes, turnaround times, workflow performance, and outside counsel spending, translating data into actionable insights.</li><li>Collaborate with cross-functional teams on systems integrations, workflow enhancements, and process improvement initiatives to reduce manual effort and increase operational efficiency.</li><li>Provide day-to-day support for legal operations requests, helping colleagues navigate legal tools, understand contract status, and follow established procedures.</li><li>Maintain accurate legal operations data and documentation while identifying opportunities to improve reporting, automation, and overall service delivery.</li><h2>Requirements</h2><li>At least 3 years of experience in legal operations, contract management, paralegal work, or a related operational role, ideally within a SaaS or technology company.</li><li>Hands-on experience with a contract lifecycle management (CLM) platform, such as Ironclad, Icertis, Agiloft, or DocuSign CLM.</li><li>Practical experience supporting contract intake, review coordination, approval workflows, and signature processes.</li><li>Demonstrated experience using AI tools for legal or operational tasks, including writing and refining prompts, evaluating output accuracy, and improving results through iteration.</li><li>Strong organizational and time management skills, with excellent attention to detail and the ability to manage competing requests in a dynamic environment.</li><li>Sound professional judgment, including the ability to follow established procedures, recognize exceptions, and escalate questions or issues when appropriate.</li><li>Clear written and verbal communication skills, with the ability to collaborate effectively, manage expectations, and follow through on responsibilities within a distributed team.</li><li>A bachelor's degree or equivalent professional experience.</li><li>Familiarity with legal technology platforms such as Ironclad, Wordsmith, Brightflag, or comparable tools is preferred.</li><li>Knowledge of outside counsel billing, invoice review, accrual tracking, and legal spend reporting is an advantage.</li><li>Experience with Salesforce, Zip, or other business systems integrated with legal workflows is beneficial.</li><li>Experience maintaining dashboards, reports, contract playbooks, standard operating procedures, templates, or training materials is preferred.</li><li>Previous experience supporting a small in-house legal team is an asset.</li><li>Familiarity with SaaS agreements, commercial order forms, and commercial open-source licensing is advantageous.</li><li>Experience testing, evaluating, or improving AI-assisted workflows is preferred.</li><li>A proactive, curious, and adaptable mindset, with an interest in legal technology, process improvement, and the responsible use of AI.</li><li>Must be legally authorized to work in the country of employment, as visa sponsorship is not available for this position.</li><h2>Benefits</h2><li>
<strong>Competitive compensation:</strong>Annual salary range of CAD $141,145–$201,635 for Canadian-based candidates, plus equity.</li><li>
<strong>Remote-first work environment:</strong>Work from home with flexibility to manage your schedule and maintain a healthy work-life balance.</li><li>
<strong>Flexible time off:</strong>Generous paid time off, quarterly wellness days, and a designated end-of-year wellness break.</li><li>
<strong>Home office support:</strong>Assistance to help create a comfortable and productive remote workspace.</li><li>
<strong>Technology stipend:</strong>Monthly stipend equivalent to US$100 net to support work-related technology needs.</li><li>
<strong>Learning and development:</strong>Annual stipend for courses, conferences, certifications, and continued professional education.</li><li>
<strong>Paid parental leave:</strong>16 weeks of paid parental leave after six months of employment.</li><li>
<strong>Equity participation:</strong>Equity opportunities for all full-time employees, allowing team members to share in long-term company growth.</li><li>
<strong>Comprehensive benefits:</strong>Medical coverage, retirement benefits, and paid holidays, subject to country-specific offerings.</li><li>
<strong>Collaborative remote culture:</strong>Opportunities to work with a globally distributed team and collaborate with colleagues across multiple functions and locations.</li><li>
<strong>Professional growth:</strong>Hands-on experience with legal technology, contract operations, AI-enabled workflows, and continuous process improvement.</li><li>
<strong>Optional interview recordings:</strong>Candidates may choose to consent to interview recordings intended to support interviewer calibration and consistent evaluations.</li>