Manager, Account Management

Accountabilities

• Develop and execute opportunity management strategies for assigned accounts, identifying ways to increase account quality, revenue, and overall business value.

• Identify year-over-year growth opportunities and translate account insights into actionable strategies aligned with business objectives.

• Assess potential barriers and opportunities to inform account planning and support sustainable growth.

• Collaborate with cross-functional teams to meet clients’ day-to-day needs and deliver initiatives that improve operational and financial performance.

• Consolidate and analyze account-level growth data to identify trends, evaluate performance, and uncover new business opportunities.

• Support special projects, strategic initiatives, and customer deliverables that contribute to account success.

• Build strong working relationships with key accounts and individual properties, supporting the execution of account plans and business priorities.

Requirements:

• At least 5 years of professional experience in customer-facing roles.

• At least 5 years of hospitality industry experience, ideally across a variety of positions or functions.

• At least 3 years of experience in procurement or supply chain-related roles.

• Proficiency in Microsoft Excel, including sorting and filtering data, using formulas, and creating pivot tables.

• Willingness and ability to travel up to 25%.

• Familiarity with hospitality Group Purchasing Organization (GPO) programs is preferred.

• Experience in client-facing account management roles is an advantage.

• Strong analytical, strategic thinking, communication, and cross-functional collaboration skills to identify opportunities and support client objectives.

Benefits:

• Salary range: $77,500–$110,000, depending on relevant specialized experience and location.

• Bonus eligibility: Opportunity to participate in an applicable bonus plan, subject to plan terms and conditions.

• Remote work: The position is designated as virtual/remote.

• Travel discounts: Access to up to 110 nights of discounted hotel stays, with rates as low as $40 per night through the applicable travel program.

• Employee stock purchase program: Eligible employees can purchase company shares at a 15% discount.

• Paid parental leave: Paid leave for eligible employees, including partners and adoptive parents.

• Caregiving support: Access to caregiving concierge services for personal and family needs.

• Crisis support: A dedicated concierge service offering practical and emotional support during difficult life events.

• Mental health resources: Eligible employees can access free counseling and support through an Employee Assistance Program.

• Paid time off: Paid leave to support rest, personal commitments, and work-life balance.

• Health and welfare benefits: A range of health plans and coverage options, including medical, dental, and vision-related care.

• Retirement savings: Access to retirement plans to support long-term financial security.