Manager, Online Merchandising

Accountabilities

• Merchandising team leadership:Lead, coach, and develop a team of eMerchandisers, ensuring high-quality execution, adherence to deadlines, effective workload management, and a consistent customer experience across digital storefronts.

• Online merchandising operations:Oversee product catalog management, site navigation, on-site search, content publishing, sorting rules, and promotional execution across multiple brands.

• E-commerce platform management:Serve as the subject matter expert and escalation point for merchandising configurations, troubleshooting, quality assurance, and issue resolution within Salesforce Commerce Cloud (SFCC).

• Content and promotional execution:Coordinate website content updates and promotions, ensuring accurate configuration, thorough testing, validation, and timely deployment.

• Merchandising optimization:Maximize the use of platform capabilities, including search tools, sorting rules, A/B testing, and analytics, to improve product discovery, conversion, and the overall customer journey.

• Process improvement and governance:Establish and refine merchandising best practices, operational procedures, documentation, and knowledge bases to improve consistency, efficiency, and speed to market.

• Resource and workflow management:Manage team capacity, workload prioritization, resource allocation, delivery tracking, and operational planning to meet business objectives.

• Subscription program and vendor management:Oversee subscription program operations, reporting, performance analysis, and optimization recommendations while managing relationships with relevant technology and service providers.

• Analytics and performance reporting:Partner with analytics teams to maintain accurate tracking and tagging, monitor e-commerce merchandising KPIs, develop dashboards, and translate performance data into actionable recommendations.

• Cross-functional collaboration:Work closely with e-commerce, digital marketing, CRM, analytics, and IT teams to align merchandising activities with campaigns, promotions, customer engagement initiatives, and commercial priorities.

• Digital project leadership:Partner with digital product management, IT, and development teams to define business requirements, evaluate solutions, and deliver website enhancements.

• Release and enhancement management:Lead merchandising-related initiatives across IT release cycles, coordinating requirements, priorities, configurations, testing, team capacity, bug fixes, and delivery.

• Quality assurance and user acceptance testing:Develop test scenarios and use cases, coordinate brand testing, validate configurations, manage defects, and secure business approval before deployment.

• Experimentation and optimization:Collaborate with product management on A/B testing and experimentation, ensuring appropriate implementation and measurement of results.

• Post-launch evaluation:Analyze the performance of new features and site enhancements after launch, identify improvement opportunities, and recommend further optimization.

• AI-enabled commerce:Explore and support the use of AI-powered e-commerce tools and capabilities to enhance merchandising operations and the online shopping experience.

Requirements

• Professional experience:At least seven years of experience in e-commerce, with a strong understanding of online merchandising, website optimization, web analytics, and digital project delivery.

• Team leadership:Demonstrated experience leading, coaching, and developing e-commerce merchandising teams.

• E-commerce platform expertise:Hands-on experience with e-commerce platforms and tools, preferably Salesforce Commerce Cloud (SFCC), including catalog management, promotions, search, content publishing, configuration, troubleshooting, and quality assurance.

• Digital project delivery:Proven ability to deliver e-commerce enhancements through cross-functional technology projects, development workflows, and structured release cycles.

• Business and technical alignment:Experience translating business needs into functional requirements and collaborating with product managers, IT specialists, and developers to implement solutions.

• Testing and quality assurance:Practical experience with quality assurance, user acceptance testing (UAT), defect resolution, troubleshooting, and release validation.

• Vendor management:Experience managing third-party development partners and technology vendors, including performance reviews and continuous improvement initiatives.

• Analytical capabilities:Strong ability to interpret website analytics, monitor KPIs, develop meaningful reports, and turn performance insights into actionable business recommendations.

• AI awareness:Familiarity with AI-powered e-commerce tools and emerging capabilities that support digital merchandising and optimization.

• Project and time management:Excellent organizational skills, with the ability to establish timelines, manage multiple priorities, and deliver projects within deadlines.

• Attention to detail:Strong quality control capabilities and a commitment to accurate configurations, reliable testing, and consistent execution.

• Communication and collaboration:Excellent interpersonal and relationship-building skills, with the ability to work effectively across teams and align stakeholders around shared objectives.

• Technical proficiency:Strong working knowledge of Microsoft Word, Excel, and PowerPoint.

• Industry knowledge:Familiarity with the beauty and prestige cosmetics market is an advantage.

• Strategic mindset:Ability to balance day-to-day operational excellence with longer-term digital improvement initiatives and commercial priorities.

Benefits

• Health coverage:Medical, dental, and vision insurance.

• Financial protection:Life and disability insurance.

• Retirement savings:A 401(k) plan with a company match of up to 6%, subject to the applicable plan terms.

• Paid time off:Paid leave, company holidays, and paid volunteer days.

• Parental support:Paid parental leave.

• Learning and development:Talent development programs, learning opportunities, and tuition reimbursement.

• Career mobility:Opportunities for internal career progression and international mobility.

• Employee discounts:Product discounts and annual complimentary product allowances.

• Community and inclusion:Employee-led affinity groups and opportunities to participate in an inclusive workplace community.

• Compensation:Base pay determined by factors such as location, relevant experience, education, and job-specific skills. Additional compensation may include participation in a bonus program.

• Work arrangement:The original listing includes a remote-work designation, but the position is advertised within the Americas region. Eligibility to work remotely from Brazil, along with any location-specific employment requirements, should be confirmed during the hiring process.

• Additional details:The exact salary range, bonus eligibility, and availability of individual benefits in Brazil are not specified and should be confirmed with the hiring team.