Manager, Property Claims – Commercial Damage Insurance

Accountabilities

• Lead, support, and develop a team of property claims professionals, providing day-to-day guidance, coaching, and leadership.

• Offer technical advice on claims investigations, file analysis, and settlement decisions to promote timely, consistent, and effective outcomes.

• Monitor key performance indicators and assess claims handling quality, productivity, and operational efficiency.

• Ensure claims files are reviewed thoroughly and managed in accordance with established procedures and service expectations.

• Foster a collaborative team culture built on engagement, accountability, continuous learning, and continuous improvement.

• Apply critical thinking and investigative skills to help resolve complex claims issues and identify practical solutions.

• Collaborate with other leaders to develop and implement strategic initiatives that strengthen claims operations and adapt to evolving dispute resolution practices.

• Support employee growth through regular coaching, mentoring, and professional development.

Requirements:

• 7–10 years of experience handling commercial property and casualty insurance claims.

• 3–5 years of team management experience, with the ability to motivate, coach, and develop employees.

• Mandatory AMF Claims Adjuster Certificates in Commercial Property & Casualty Insurance and Personal Lines Insurance.

• A post-secondary diploma from a three- or four-year program.

• Excellent written and verbal communication skills, including the ability to explain technical claims matters and build effective working relationships.

• Strong critical-thinking, investigative, and analytical skills, with a patient, thorough, and solution-oriented approach.

• Demonstrated leadership capabilities, including sound judgment, accountability, and the ability to support operational performance.

• A Chartered Insurance Professional (CIP) or Fellow Chartered Insurance Professional (FCIP) designation is considered an asset.

Benefits:

• Hybrid work flexibility:Work from home up to two days per week, with additional flexibility when needed.

• Competitive compensation:A competitive salary, although the specific salary range is not disclosed in the original posting.

• Financial benefits:Employee share purchase plan, pension plans, RRSP, and discounts on staff insurance.

• Health and well-being:Flexible health benefits, early leave days, wellness programs, and employee rewards and recognition.

• Professional development:Education assistance for CIP, FCIP, CRM, and other relevant courses.

• Career progression:Internal mobility opportunities, leadership training, and mentoring programs.

• Community involvement:Donation matching and team volunteer days to support causes that matter to employees.

• Inclusive workplace:A commitment to creating a welcoming environment and providing accommodations during the selection process.

• Work location:The role is listed in Montreal, Quebec, with a hybrid arrangement. Candidates should confirm the precise location and work eligibility requirements during recruitment.