Member of People Experience

<h3>Accountabilities</h3><li>
<strong>Employee Lifecycle Management:</strong>Coordinate and execute onboarding, offboarding, and internal mobility processes, ensuring accurate and timely handoffs across human resources information systems (HRIS), payroll, benefits, and other relevant teams.</li><li>
<strong>Employee Case Management:</strong>Manage employee inquiries and cases from initial intake through resolution, providing clear guidance on policies and processes while escalating sensitive or complex matters to the appropriate stakeholders.</li><li>
<strong>Immigration Coordination:</strong>Oversee immigration-related case logistics, track progress, coordinate documentation, and collaborate with external legal counsel when necessary to support employees throughout the process.</li><li>
<strong>HR Systems and Data Management:</strong>Maintain accurate employee records and use HR technology platforms to support efficient People operations, including systems such as Dayforce, Remote, Lever, and immigration management tools.</li><li>
<strong>Training and Compliance:</strong>Coordinate the deployment and tracking of mandatory People, Legal, and Compliance training through the HRIS, ensuring completion records are accurate and deadlines are met.</li><li>
<strong>Process Improvement and Automation:</strong>Partner with technical, analytics, and AI teams to identify repetitive administrative workflows, evaluate automation opportunities, and test new tools before implementation.</li><li>
<strong>Cross-Functional Collaboration:</strong>Build effective working relationships with People Business Partners, Total Rewards, Accounting, People Analytics, and technical teams to ensure smooth workflows and consistent employee support.</li><li>
<strong>Employee Experience Optimization:</strong>Identify recurring questions, feedback themes, and operational bottlenecks that may negatively affect the employee experience, and recommend practical improvements to address them.</li><li>
<strong>Operational Planning and Prioritization:</strong>Manage multiple time-sensitive workflows and moderately complex projects, applying sound judgment to prioritize tasks, resolve issues, and maintain service quality.</li><li>
<strong>Continuous Learning and Organizational Support:</strong>Stay informed about HR technology, People operations best practices, employee engagement insights, and relevant data privacy considerations. Contribute to recruitment activities through referrals, interviews, and hiring support.</li><h2>Requirements</h2><li>
<strong>Professional Experience:</strong>At least 5 years of experience in Human Resources, People Operations, or a People Generalist role, preferably within a startup or high-growth organization.</li><li>
<strong>HR Technology Expertise:</strong>Hands-on experience with HRIS platforms such as Dayforce, Workday, or similar systems, with the ability to manage employee lifecycle workflows and maintain accurate records.</li><li>
<strong>Employee Lifecycle Operations:</strong>Practical experience coordinating onboarding, offboarding, employee changes, and internal mobility processes, with an understanding of how these workflows connect to payroll, benefits, and other People functions.</li><li>
<strong>Employee Relations and Case Management:</strong>Ability to manage employee inquiries and casework from intake to resolution, exercise sound judgment, identify sensitive matters, and escalate issues appropriately.</li><li>
<strong>Process Improvement and Automation:</strong>Experience collaborating with technical, analytics, or data teams to improve workflows, implement automation, or test operational tools is highly desirable.</li><li>
<strong>Organizational and Analytical Skills:</strong>Excellent attention to detail, strong organizational abilities, and the capacity to manage multiple competing priorities while meeting deadlines and maintaining data accuracy.</li><li>
<strong>Communication and Collaboration:</strong>Clear written and verbal communication skills, with the ability to adapt messaging to different audiences and build strong relationships across cross-functional teams.</li><li>
<strong>Ownership and Problem-Solving:</strong>A proactive, process-oriented mindset, with the ability to identify operational challenges, analyze recurring issues, recommend improvements, and follow through on solutions.</li><li>
<strong>Data Privacy and Compliance Awareness:</strong>Familiarity with employee data confidentiality, privacy considerations, and compliance requirements in a regulated or security-conscious environment.</li><li>
<strong>Preferred Qualifications:</strong>Experience supporting a global workforce, coordinating company-wide training programs, or managing immigration-related workflows is an advantage.</li><li>
<strong>Adaptability and Growth Mindset:</strong>Willingness to learn new systems, adapt to evolving processes, and contribute to a collaborative and inclusive workplace culture.</li><h2>Benefits</h2><li>
<strong>Remote Work:</strong>Remote working arrangements for eligible employees based in the United States.</li><li>
<strong>Full-Time Employment:</strong>A full-time position offering the opportunity to contribute to a growing People function.</li><li>
<strong>Professional Development:</strong>Opportunities to expand expertise in People Operations, HR technology, workflow automation, and employee experience management.</li><li>
<strong>Technology-Driven Environment:</strong>Exposure to modern HR systems and opportunities to collaborate on AI-enabled automation and operational improvements.</li><li>
<strong>Cross-Functional Collaboration:</strong>Opportunities to work closely with People, Legal, Finance, Analytics, and technical teams.</li><li>
<strong>Career Growth:</strong>Experience supporting a rapidly evolving organization, with opportunities to develop broader operational knowledge and take ownership of increasingly complex workflows.</li><li>
<strong>Inclusive Workplace Culture:</strong>An environment that values diversity, respect, collaboration, and meaningful contributions from individuals with different backgrounds and perspectives.</li>