Network Engineer

<h3>Accountabilities</h3><li>Administer, configure, and maintain complex, multi-vendor enterprise network environments across data centers and remote offices worldwide.</li><li>Provide 24/7 network operations support, diagnose connectivity issues, and resolve incidents in line with service expectations and operational priorities.</li><li>Configure, manage, and troubleshoot Cisco Catalyst and Nexus switches, Cisco ISR routers, and other enterprise networking equipment.</li><li>Apply advanced knowledge of networking fundamentals and protocols, including ARP, MAC address tables, VLANs, Spanning Tree Protocol, EtherChannel, switch stacking, HSRP/VRRP, access control lists (ACLs), and Network Address Translation (NAT).</li><li>Implement, maintain, and troubleshoot routing protocols and enterprise LAN/WAN infrastructure to ensure reliable connectivity and optimal network performance.</li><li>Configure and support network security devices, including firewalls from multiple vendors, particularly Cisco ASA, Firepower Threat Defense (FTD), and Firepower Management Center (FMC).</li><li>Manage firewall rules, security policies, ACLs, NAT, IPsec VPNs, SSL VPNs, and high-availability firewall configurations, including failover mechanisms.</li><li>Handle escalated incidents and high-severity network and security cases, applying structured troubleshooting and problem-solving techniques to restore services efficiently.</li><li>Coordinate with internet service providers, clients, and onsite technical teams to investigate incidents, resolve complex issues, and communicate progress and outcomes.</li><li>Support multiple client engagements and technical projects simultaneously while maintaining service quality, effective prioritization, and clear documentation.</li><li>Meet agreed utilization and billable-work targets, currently set at 85% each, subject to operational requirements and applicable changes.</li><li>Contribute to additional operational and technical responsibilities as assigned by management, adapting to evolving business and client needs.</li><h2>Requirements</h2><li>5–8 years of professional experience implementing, administering, and managing multi-vendor enterprise networking solutions.</li><li>Advanced hands-on expertise in routing, switching, network security, and enterprise LAN/WAN operations.</li><li>Strong practical experience with Cisco Catalyst and Nexus switches, Cisco ISR routers, and enterprise networking protocols, including VLANs, STP, EtherChannel, HSRP/VRRP, routing protocols, ACLs, and NAT.</li><li>Demonstrated experience configuring and troubleshooting enterprise firewalls, particularly Cisco ASA, FTD, and FMC, along with security policies, VPN technologies, and high-availability configurations.</li><li>Proven ability to manage network operations, investigate complex technical issues, and resolve escalated and high-severity incidents in a production environment.</li><li>Experience working with international clients, particularly across North America, Europe, and the Asia-Pacific region, with the ability to collaborate effectively across time zones and cultural contexts.</li><li>Excellent written and verbal communication skills, with the ability to explain technical issues clearly, coordinate incident resolution, and maintain strong client relationships.</li><li>Strong analytical, troubleshooting, and problem-solving skills, combined with the ability to manage competing priorities and multiple projects effectively.</li><li>A proactive, adaptable approach to working in a fast-paced managed services environment that requires dependable support and a strong focus on service quality.</li><li>CCNA or CCNP certifications are desirable.</li><li>Experience with Software-Defined Networking (SDN) or SD-WAN technologies, such as Cisco Viptela or Versa SD-WAN, is an advantage.</li><h2>Benefits</h2><li>
<strong>Competitive compensation:</strong>Receive a competitive total rewards package.</li><li>
<strong>Fully remote work:</strong>Work from home without daily office commuting, provided you have a reliable internet connection.</li><li>
<strong>Flexible work environment:</strong>Enjoy greater flexibility in organizing your work and personal commitments.</li><li>
<strong>Professional development:</strong>Access a substantial training allowance, professional development days, technical training, and opportunities to pursue relevant certifications.</li><li>
<strong>Home office equipment:</strong>Receive the equipment needed to work remotely, including a laptop with your choice of operating system.</li><li>
<strong>Workspace allowance:</strong>Benefit from an annual budget to personalize and improve your home working environment.</li><li>
<strong>Wellness support:</strong>Access an annual wellness budget that can be used for eligible activities such as gym memberships, fitness, and massages.</li><li>
<strong>Paid time off:</strong>Benefit from a generous allocation of paid vacation and sick leave.</li><li>
<strong>Volunteer opportunities:</strong>Take time off to support a charitable organization or cause of your choice.</li><li>
<strong>Collaborative team environment:</strong>Work alongside experienced professionals and talented colleagues in a globally connected technical organization.</li><li>
<strong>Career growth:</strong>Develop your expertise through exposure to complex enterprise networks, diverse client environments, and evolving networking technologies.</li>