Onboarding Engineer

Accountabilities:

As an Onboarding Engineer, you will own the technical execution of customer implementations, ensuring that each onboarding progresses smoothly from initial kickoff to go-live and handoff. You will collaborate across teams to resolve issues, improve processes, and establish scalable technical standards.

• Lead the technical setup of customer onboarding, including API integrations, data mapping, CRM configuration, authentication, and security setup.

• Partner with the Onboarding Manager to coordinate the full onboarding lifecycle, from kickoff through go-live and handoff to Customer Success.

• Diagnose and resolve technical issues, including integration failures, data synchronization problems, and configuration challenges.

• Develop and maintain onboarding runbooks, integration guides, technical documentation, and repeatable implementation processes.

• Collaborate with Engineering to escalate product issues, document bugs with clear reproduction steps, and advocate for product improvements that support successful onboarding.

• Coordinate with Customer Success to ensure smooth transitions from onboarding to ongoing customer support.

• Define, monitor, and improve onboarding success metrics, including time to first value, technical blockers, and integration completion rates.

• Identify onboarding risks proactively, communicate potential delays, and recommend solutions to keep projects on track.

• Support the Onboarding Manager in customer communications concerning technical requirements, implementation progress, and timelines.

• Contribute to the growth of the onboarding function by helping establish scalable practices and mentoring future onboarding engineers.

Requirements:

The ideal candidate combines strong technical troubleshooting skills with customer-facing implementation experience, excellent organizational abilities, and a collaborative approach. You should be comfortable managing multiple onboarding projects while communicating complex technical concepts clearly to different stakeholders.

• 3–4 years of technical experience in B2B SaaS implementation, customer onboarding, or customer success engineering.

• Hands-on experience with APIs, data integrations, technical configuration, and troubleshooting.

• Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical customers and present implementation plans to leadership.

• Experience managing customer implementations or onboarding projects throughout the full lifecycle, from kickoff to go-live.

• Excellent project management and organizational skills, with the ability to coordinate multiple customer onboardings and maintain close attention to detail.

• Familiarity with CRM integrations, particularly Salesforce or HubSpot, or comparable enterprise tools, is an advantage.

• A consultative mindset, with the ability to understand customer needs, ask thoughtful questions, and proactively recommend solutions.

• A strong commitment to quality, including identifying potential issues early and implementing measures to prevent recurring problems.

• Ability to collaborate effectively and build strong relationships across Sales, Customer Success, and Engineering.

• A bachelor's degree in Computer Science, Engineering, or a related field, or equivalent professional experience demonstrating technical expertise.

Nice to Have:

• Experience with Bubble.io, n8n, or other low-code/no-code platforms.

• Familiarity with partnership management or ecosystem tools.

• Experience creating technical documentation, implementation guides, or knowledge bases.

• Knowledge of AWS Lambda or similar serverless architectures.

Benefits:

• Competitive salary and benefits package.

• Stock options offering an opportunity to participate in the company's growth.

• The opportunity to directly influence customer onboarding quality, retention, and expansion.

• A hybrid technical and operational role with potential for progression into leadership.

• Close collaboration with experienced onboarding and Customer Success professionals.

• The opportunity to contribute to a high-growth, profitable SaaS business operating at the forefront of AI-driven innovation.