Operations Manager, Product Implementation
- Work arrangement
- Remote
- Occupation
- Executive & General Management
- Location
- US
- Compensation
- Not disclosed
- Apply by
- April 13, 2027
About this role
Accountabilities
TeamLeadershipandDevelopment:Manage,mentor,anddevelopProductImplementationteammembers,includingseniorindividualcontributors.Establishteampriorities,delegateresponsibilitieseffectively,andfosteracollaborative,accountable,andhigh-performingculture.
End-to-EndProductImplementation:Leadtheoperationalplanningandexecutionofproductenhancements,policyupdates,andlaunchesthroughouttheproductlifecycle,ensuringinternalteams,providers,clients,andpartnersarepreparedforsuccessfuladoption.
Cross-FunctionalCollaboration:ServeasakeyoperationalpartnertoProduct,Engineering,Clinical,andBusinessleaders.Identifyrisksearly,resolveimplementationroadblocks,aligncompetingpriorities,andensureproductdecisionssupportbroaderorganizationalobjectives.
ProcessOptimizationandScalability:Develop,refine,andmaintainstandardizedimplementationframeworks,launchplaybooks,andoperationalprocessesthataccommodategrowingproductcomplexity,multipleservicelines,anddiverseprovidernetworkstructures.
SystemsandProductIntegration:PartnerwithSystemsArchitectureandtechnicalteamstoalignuser-facingproductcapabilitieswithunderlyingdatainfrastructure,includingSalesforceandelectronichealthrecord(EHR)systems.
ChangeManagementandCommunication:Overseeimplementationcommunications,training,andenablementstrategiestohelpprovidersandclinicaloperationsteamsadaptsmoothlytoplatformchangesandnewworkflows.
PerformanceMeasurement:Useoperationaldata,adoptionmetrics,andproductperformanceindicatorstoevaluatelauncheffectiveness,identifyimprovementopportunities,andcontinuouslyenhanceimplementationquality.
ProfessionalExperience:Atleast8yearsofexperienceinProductOperations,ClinicalOperations,ProgramManagement,BusinessOperations,orarelatedfunctionwithindigitalhealth,healthcare,oranotherfast-growingtechnology-drivenenvironment.
PeopleManagement:Demonstratedexperienceasadirectpeoplemanager,includingsettingoperationalroadmaps,managingseniorindividualcontributors,delegatingeffectively,coachingteammembers,andsupportingprofessionaldevelopment.
ProductandTechnicalExpertise:Strongunderstandingofsoftwaredevelopmentlifecycles,productimplementation,platformlaunches,andtechnology-enabledoperationalworkflows.FamiliaritywithtoolssuchasSalesforce,EHRsystems,Zendesk,Asana,andJiraisvaluable.
HealthcareandClinicalKnowledge:Experienceworkingdirectlywithclinicians,healthcareproviders,orclinicalleadership,withtheabilitytobalanceclinicalworkflowrequirements,operationalstandards,andproductgrowthobjectives.
StrategicCommunication:Excellentwrittenandverbalcommunicationskills,withtheabilitytopresentcomplexinformationclearly,influenceseniorstakeholders,andnegotiateprioritiesacrosscross-functionalteams.
AnalyticalandOperationalSkills:Stronganalyticalcapabilitiesandexperienceusingoperationalandproductperformancemetricstoassessadoption,measureoutcomes,identifytrends,andguidecontinuousimprovement.
LeadershipandProblem-Solving:Astrategic,results-orientedmindset,soundjudgment,strongorganizationalskills,andtheabilitytoanticipatechallenges,managecompetingpriorities,anddriveinitiativesforwardinadynamicenvironment.
Annualbasesalary:$106,000–$162,000,dependingonqualifications,experience,role-relatedfactors,andlocation.
Additionalcompensation:Potentialeligibilityfordiscretionarybonusesandequityawardsthroughrestrictedstockunits.
Comprehensivehealthcare:Medical,dental,andvisioninsurance,alongwithflexiblespendingaccounts(FSA),healthsavingsaccounts(HSA),lifeinsurance,anddisabilitycoverage.
Mentalhealthsupport:Accesstocoachingandtherapyservices.
Retirementsavings:401(k)planwithupto3%employermatching.
Paidtimeoff:Competitivevacationandsickleavepolicies,pluscompanyholidays.
Familysupport:Paidparentalleave.
Technologyallowance:Monthlyallowancetosupporttechnology-relatedneeds.
Well-beingandteamculture:Wellnessperks,communitycelebrations,employeeactivities,andoccasionalcompanygifts.
Workarrangement:Full-time,remotepositionwithintheUnitedStates.
Professionalimpact:Theopportunitytoshapescalableimplementationpracticesandcontributetoimprovingaccesstohigh-qualitymentalhealthcare.