Principal Technical Writer

<h3>Accountabilities</h3><li>
<strong>Technical Documentation Development:</strong>Lead the creation, editing, maintenance, and publication of comprehensive product user guides, software release notes, and other end-user technical documentation across multiple software products.</li><li>
<strong>Cross-Functional Collaboration:</strong>Partner with engineers, product managers, project managers, and subject matter experts to understand product functionality and translate complex technical information into clear, practical documentation.</li><li>
<strong>Documentation Standards and Governance:</strong>Establish and maintain consistent documentation standards, content structures, writing guidelines, and publishing processes to ensure quality and consistency across products and platforms.</li><li>
<strong>Documentation Project Management:</strong>Coordinate cross-functional documentation initiatives, manage publishing schedules, oversee documentation rebranding efforts, and develop documentation frameworks for new product platforms.</li><li>
<strong>Quality Assurance and Review:</strong>Oversee the accuracy, completeness, consistency, and approval of externally published documentation, ensuring content meets established standards and user needs.</li><li>
<strong>Process Improvement:</strong>Develop measurable quality and efficiency practices, identify opportunities to optimize documentation workflows, and continuously improve content management and publishing processes.</li><li>
<strong>Technical Research and Content Validation:</strong>Investigate product functionality, gather information from technical stakeholders, and validate documentation when existing specifications are limited or incomplete.</li><li>
<strong>Stakeholder Communication:</strong>Maintain effective working relationships across technical and business teams, align documentation deliverables with product development priorities, and communicate project progress and potential risks.</li><h2>Requirements</h2><li>
<strong>Education:</strong>Bachelor's degree in Technical Communication, English, Computer Science, or a related discipline, or equivalent relevant professional experience.</li><li>
<strong>Professional Experience:</strong>Approximately 10–15 years of experience in technical writing, including extensive experience producing end-user documentation for complex software applications.</li><li>
<strong>Technical Writing Expertise:</strong>Proven ability to develop detailed product user guides, software release notes, and comprehensive technical documentation, including in environments where existing specifications are limited.</li><li>
<strong>Documentation and Design Tools:</strong>Strong proficiency with Microsoft Word, Adobe InDesign, Photoshop, Dreamweaver, Visio, and other relevant documentation, publishing, and graphics tools.</li><li>
<strong>Software Development Knowledge:</strong>Experience working within software development environments and collaborating with engineering, product, and other technical stakeholders.</li><li>
<strong>Project Management:</strong>Demonstrated ability to manage multiple documentation projects, competing priorities, and strict deadlines while maintaining high standards of accuracy and quality.</li><li>
<strong>Communication and Research:</strong>Excellent written and verbal communication, research, editing, and problem-solving skills, with the ability to simplify complex technical concepts for diverse audiences.</li><li>
<strong>Stakeholder Management:</strong>Strong interpersonal skills and the ability to gather technical information, coordinate reviews, incorporate feedback, and align documentation deliverables across teams.</li><li>
<strong>Attention to Detail:</strong>A commitment to documentation excellence, consistency, usability, and continuous improvement.</li><li>
<strong>Remote Collaboration:</strong>Ability to work remotely from the United States, with a preference for candidates who can align their working hours with the Eastern Time Zone.</li><h2>Benefits</h2><li>
<strong>Competitive compensation:</strong>Salary and compensation package based on experience, qualifications, and role-related factors.</li><li>
<strong>Healthcare coverage:</strong>Comprehensive medical, dental, and vision insurance for eligible employees in the United States.</li><li>
<strong>Paid time off:</strong>Paid leave and company holidays to support work-life balance.</li><li>
<strong>Remote work flexibility:</strong>Opportunity to work remotely from anywhere in the United States.</li><li>
<strong>Professional development:</strong>Access to employee learning and professional development programs.</li><li>
<strong>Employee wellness:</strong>Programs and resources designed to support employee well-being.</li><li>
<strong>Meaningful impact:</strong>The opportunity to contribute to technologies that support clinical research, strengthen scientific evidence, and help improve patient outcomes.</li><li>
<strong>Collaborative environment:</strong>Work alongside multidisciplinary teams of technology, product, and scientific professionals in a quality-focused, regulated industry.</li>