Quality Engineer

<h3>Accountabilities:</h3><li>
<strong>Software testing and validation:</strong>Design, document, execute, and maintain manual, exploratory, regression, integration, end-to-end, smoke, and risk-based test cases across web applications, mobile platforms, APIs, and backend services.</li><li>Develop and maintain structured testing strategies that support sprint delivery, comprehensive test coverage, release readiness, and ongoing production quality.</li><li>
<strong>Quality engineering and automation:</strong>Contribute to the evolution of scalable quality engineering practices by introducing repeatable testing approaches and automation where appropriate.</li><li>Identify opportunities to reduce repetitive manual testing, strengthen regression coverage, improve documentation, and streamline quality processes across engineering teams.</li><li>
<strong>Cross-functional collaboration:</strong>Partner with Product Owners, Software Engineers, Operations, Clinical stakeholders, and Support teams to clarify requirements, assess testability, identify risks, investigate defects, and validate fixes.</li><li>Participate throughout the software development lifecycle, raising concerns early and helping teams make informed decisions about product quality and deployment readiness.</li><li>
<strong>Healthcare workflow validation:</strong>Test essential digital healthcare processes, including patient registration, insurance information capture, payment processing, electronic medical record (EMR) integrations, messaging, and operational tools.</li><li>Evaluate application functionality against real-world workflows and user expectations, identifying gaps between written acceptance criteria and practical business needs.</li><li>Build a strong understanding of product behavior, data flows, integrations, and operational dependencies to identify edge cases and potential downstream impacts.</li><li>
<strong>Technical and accessibility testing:</strong>Perform API validation, cross-browser testing, accessibility and ADA-informed testing, integration testing, and end-to-end workflow validation using appropriate tools and methodologies.</li><li>Apply test management practices, test data analysis, logs, repeatable checks, and pipeline quality gates to improve coverage, traceability, and confidence in software releases.</li><li>
<strong>Release readiness and continuous improvement:</strong>Support production readiness through critical workflow validation, defect resolution verification, risk communication, and go/no-go recommendations.</li><li>Contribute to defect trend analysis, root cause investigations, quality metrics, test coverage reporting, and continuous improvement initiatives.</li><li>Monitor quality risks and communicate findings clearly to technical and non-technical stakeholders to support timely and effective resolutions.</li><li>
<strong>Support and operational quality:</strong>Manage support tickets by investigating reported issues and providing clear, practical assistance to end users.</li><li>Participate in on-call and occasional off-hours coverage when needed to support releases, production validation, and critical quality requirements.</li><li>Promote a culture of shared quality ownership, collaboration, accountability, and continuous learning across product and engineering teams.</li><h2>Requirements:</h2><li>
<strong>Education:</strong>A bachelor's degree in Computer Science, Information Systems, Engineering, Healthcare Informatics, or a related discipline is preferred as a requirement. An equivalent combination of education and relevant experience may also be considered.</li><li>
<strong>Professional experience:</strong>At least three years of hands-on experience in manual, exploratory, regression, integration, API, web, mobile, or enterprise application testing, or equivalent demonstrated experience in software quality, engineering, automation, technical support, or product development.</li><li>
<strong>Software testing expertise:</strong>Demonstrated ability to develop thoughtful test plans, execute detailed manual validation, assess end-to-end workflows, identify risks early, investigate defects, and communicate findings effectively.</li><li>
<strong>Quality engineering practices:</strong>Experience with, or a strong interest in developing expertise in, test automation, API testing, CI/CD quality gates, regression strategy, accessibility testing, cross-browser validation, observability, and production defect prevention.</li><li>
<strong>Software development lifecycle:</strong>Experience working with Agile delivery teams and contributing to requirements clarification, story refinement, sprint execution, test coverage, release validation, and continuous delivery practices.</li><li>
<strong>Technical tools:</strong>Familiarity with tools such as Azure DevOps, Jira, QMetry, BrowserStack, or comparable testing and project management platforms. The ability to apply sound quality principles is more important than experience with a particular tool.</li><li>
<strong>Healthcare technology knowledge:</strong>Experience in healthcare technology is preferred, particularly familiarity with urgent care operations, patient registration, electronic medical records, HL7 integrations, Epic, eClinicalWorks, payment workflows, or revenue cycle processes.</li><li>
<strong>Accessibility awareness:</strong>Understanding of accessibility standards, ADA considerations, inclusive design principles, and practical testing techniques for accessible web and mobile experiences is an advantage.</li><li>
<strong>Analytical and critical-thinking skills:</strong>Ability to connect technical behavior with business objectives, understand complex processes, evaluate potential impacts, investigate root causes, and identify issues beyond straightforward test scenarios.</li><li>
<strong>Communication and collaboration:</strong>Excellent written and verbal communication skills, sound professional judgment, and the ability to ask thoughtful questions, challenge assumptions constructively, and build productive relationships across departments.</li><li>
<strong>End-user focus:</strong>A commitment to validating software against real-world use cases and the needs of patients, providers, clinical staff, operations teams, and support personnel.</li><li>
<strong>Organization and accountability:</strong>Strong attention to detail, effective prioritization, and the ability to manage multiple testing activities while maintaining accurate documentation and reliable results.</li><li>
<strong>Adaptability and initiative:</strong>A proactive, curious mindset, with the ability to learn new systems quickly, navigate ambiguity, take ownership of quality outcomes, and recommend practical improvements.</li><li>
<strong>Preferred additional qualifications:</strong>Certifications or training in quality engineering, test automation, accessibility, cloud technologies, healthcare technology, or security are beneficial.</li><li>
<strong>Work environment:</strong>Ability to work effectively in a fully remote environment, collaborate across distributed teams, and participate in occasional travel, generally once or twice per year and up to 5%.</li><li>
<strong>Additional requirements:</strong>The role may involve occasional on-call or off-hours coverage. Some activities may require standard office-based physical tasks, including lifting or carrying materials weighing up to 25 pounds, and the use of appropriate safety equipment when necessary.</li><h2>Benefits:</h2><li>
<strong>Competitive annual salary:</strong>$83,500–$114,858, depending on experience, skills, education, geographic location, and other relevant business factors.</li><li>
<strong>Fully remote work:</strong>The opportunity to work remotely within the United States.</li><li>
<strong>Professional development:</strong>Opportunities to strengthen technical expertise in quality engineering, test automation, software delivery, accessibility, and healthcare technology.</li><li>
<strong>Cross-functional collaboration:</strong>Work alongside Product, Engineering, Clinical, Operations, and Support professionals to improve software quality and delivery outcomes.</li><li>
<strong>Meaningful impact:</strong>Contribute to reliable digital healthcare solutions that support patients, providers, and urgent care operations.</li><li>
<strong>Innovation and continuous improvement:</strong>Help shape evolving quality engineering practices, improve testing efficiency, and influence how software quality is integrated into the development lifecycle.</li><li>
<strong>Collaborative workplace culture:</strong>An emphasis on teamwork, accountability, innovation, integrity, diversity, inclusion, and respect.</li><li>
<strong>Occasional business travel:</strong>Limited travel opportunities for team meetings, training, site visits, market launches, and other business needs, typically up to 5%.</li>