Sales Coordinator

<h3>Accountabilities:</h3><li>
<strong>Provide pre-sales operational support:</strong>Create new customer accounts, assist with special pricing requests, calculate buyback and co-term requests, respond to sales inquiries, and direct requests to the appropriate teams.</li><li>
<strong>Manage internal sales support requests:</strong>Monitor and process internal help desk queues, respond to administrative inquiries, and ensure sales teams receive timely and effective assistance.</li><li>
<strong>Coordinate post-sales activities:</strong>Support global sales teams with daily administrative tasks, including account maintenance, order management, product upgrades, and contract term extensions.</li><li>
<strong>Maintain CRM data accuracy:</strong>Update and manage customer accounts and contact information in Salesforce, ensuring records remain accurate, complete, and compliant with internal data standards.</li><li>
<strong>Collaborate across departments:</strong>Work closely with Finance, Order Management, Business Applications, and Global Support to resolve order-related issues and streamline sales processes.</li><li>
<strong>Oversee order processing and approvals:</strong>Investigate order discrepancies, ensure correct order assignments, manage NetSuite account and order approvals, and maintain established service-level agreement (SLA) standards.</li><li>
<strong>Support licensing compliance:</strong>Coordinate internal communications related to license compliance and help ensure sales activities follow applicable policies and procedures.</li><li>
<strong>Maintain product and systems knowledge:</strong>Participate in training sessions and stay up to date on products, services, CRM platforms, internal tools, marketing materials, and product positioning.</li><li>
<strong>Contribute to sales team effectiveness:</strong>Promote collaboration, information sharing, and a customer-focused approach that supports new business development, renewals, and account growth.</li><li>
<strong>Protect confidential information:</strong>Follow security and privacy policies to safeguard company information and customer data.</li><li>
<strong>Support departmental initiatives:</strong>Participate in projects and other operational activities as assigned by management to improve processes and overall team performance.</li><h2>Requirements:</h2><li>
<strong>Sales and administrative experience:</strong>Previous experience in sales is preferred. Experience as a Sales Coordinator or in a similar administrative support position is a strong advantage.</li><li>
<strong>CRM and business systems proficiency:</strong>Hands-on experience with Salesforce CRM and NetSuite is required to manage customer records, process orders, and support sales operations.</li><li>
<strong>Microsoft Excel skills:</strong>Proficiency in Excel and the ability to handle data, maintain records, and support administrative reporting accurately.</li><li>
<strong>Customer relationship management:</strong>Strong customer engagement and relationship-building skills, with the ability to communicate professionally and provide responsive support to internal and external stakeholders.</li><li>
<strong>Communication skills:</strong>Excellent written and verbal communication skills, including the ability to handle inquiries, coordinate information across departments, and resolve issues effectively.</li><li>
<strong>Organizational abilities:</strong>Strong attention to detail, time management, and prioritization skills, with the ability to manage multiple requests while meeting deadlines and service standards.</li><li>
<strong>Problem-solving skills:</strong>A proactive and analytical approach to investigating order issues, identifying discrepancies, and coordinating appropriate solutions.</li><li>
<strong>Teamwork and collaboration:</strong>Ability to work effectively in a team-based environment, build positive working relationships, and contribute to shared sales objectives.</li><li>
<strong>Independent working style:</strong>Demonstrated ability to manage responsibilities autonomously, exercise sound judgment, and maintain productivity in a remote working environment.</li><li>
<strong>Adaptability and flexibility:</strong>Willingness to accommodate extended working hours during quarter-end periods when business needs require additional support.</li><li>
<strong>Travel availability:</strong>Ability to travel approximately one to two weeks per year for sales meetings, training sessions, and related business activities.</li><li>
<strong>Commitment to confidentiality:</strong>Understanding of the importance of protecting sensitive business information and maintaining customer data security.</li><h2>Benefits:</h2><li>
<strong>Remote work:</strong>Work remotely from Brazil while supporting a global sales organization.</li><li>
<strong>International exposure:</strong>Collaborate with colleagues and cross-functional teams across different regions and departments.</li><li>
<strong>Professional development:</strong>Access training opportunities to strengthen your knowledge of products, services, CRM platforms, and sales operations.</li><li>
<strong>Career growth opportunities:</strong>Develop transferable skills in sales coordination, customer relationship management, order administration, and business operations.</li><li>
<strong>Collaborative work environment:</strong>Join a team-oriented culture that values accountability, knowledge sharing, customer satisfaction, and continuous improvement.</li><li>
<strong>Meaningful business contribution:</strong>Play an important role in supporting sales performance, improving operational efficiency, and strengthening customer relationships.</li><li>
<strong>Technology and innovation exposure:</strong>Gain experience supporting solutions within the cybersecurity and endpoint protection industry.</li>