Sales Operations Analyst

Accountabilities

• SalesPerformanceandCustomerAnalytics:Developandmaintainanalyticalframeworksthathelpcustomer-facingteamsunderstandaccountperformance,identifygrowthopportunities,andmakeinformedcommercialdecisions.Analyzeorderfrequency,disputerates,responsetimes,servicelevels,andotherkeyindicatorstoassesscustomerhealthandbusinessperformance.

• CustomerRetentionandRenewalManagement:Buildcustomerhealthscoringmodelsandgenerateweeklyreportshighlightingat-riskaccounts,includingtheprimarydriversofscorechanges.Developpredictivechurnmodelscapableofidentifyingpotentialcustomerlosses30–60daysinadvanceandautomaterenewaldashboardsincorporatingwinprobabilityestimates.

• RevenueGrowthandExpansionAnalysis:Identifyopportunitiestoincreaserevenuefromexistingcustomersthroughmonthlyanalytics,marketshareassessments,andwalletsharetracking.Monitorcustomerservicebehaviorandaccountactivitytoidentifypotentialservice-levelagreement(SLA)upgradesandotherexpansionopportunities.

• BusinessReportingandPerformanceReviews:Producequarterlycustomervaluereportsandprepareexecutive-levelpresentationsformonthlyandquarterlybusinessreviews.Deliverreliable,actionableinsightstosupportstrategicplanning,customerdiscussions,andexecutiveandboard-leveldecision-making.

• ReportingInfrastructureandAutomation:Maintainintegrationsbetweeninternaldatabases,customerrelationshipmanagement(CRM)platforms,andbusinessintelligencetoolssuchasPowerBIandTableau.Buildandmaintainautomateddashboards,establishalertswhencustomerhealthscorescrosspredefinedthresholds,andstandardizereportingprocessesanddatadefinitions.

• DataQualityandCross-FunctionalCollaboration:WorkcloselywithOperationsandITtoidentifyandresolvedataqualityissuesattheirsource.Translatebusinessquestionsintoclearanalyticalrequirementsandensurethatcustomer-facingteamshaveaccesstoaccurate,consistent,andtimelyinformation.

• AIandAdvancedAnalytics:LeadtheadoptionofAI-poweredanalyticsandcollaboratewithITtooperationalizeanalyticalmodels.DevelopAIpromptsandself-servicequeryinterfacesthatenableAccountManagersandCustomerSuccessManagerstoaccessinsightsindependently,whilevalidatingAI-generatedoutputsforaccuracyandreliability.

• ContinuousImprovementandBusinessImpact:Measuretheeffectivenessofanalyticsinitiativesandcontinuouslyimprovereportingefficiency,customerretentioninsights,andcommercialdecisionsupport.Worktowardreducingaccountswithcriticalhealthscoresby30%weekoverweek,cuttingmanualdataextractiontimeforCustomerSuccessManagersby50%,andachieving100%on-timedeliveryofautomatedreports.

Requirements

• ProfessionalExperience:Atleast8yearsofexperienceasaBusinessIntelligenceAnalyst,DataAnalyst,SalesOperationsAnalyst,orinacomparableanalytics-focusedrole.

• BusinessIntelligenceTools:StrongproficiencyinPowerBI,preferably,orTableau,withdemonstratedexperiencedevelopingdashboardsandreportsthatcommunicateclearbusinessnarrativesanddriveactionabledecisions.

• IndustryExperience:Backgroundinlogistics,supplychain,distribution,ore-commercefulfillment.Experiencewithsparepartslogisticsandservicesupplychainoperationsisparticularlydesirable.

• DataIntegrationExpertise:Experienceworkingwithenterpriseresourceplanning(ERP)andwarehousemanagementsystem(WMS)datasources,includingtheabilitytoconnectinformationacrossmultiplesystemsandmaintainreliablereportingstructures.

• AnalyticalandTechnicalSkills:WorkingknowledgeofPythonoracomparableprogramminglanguagefordataanalysis,includingpandasandbasicstatisticalmethods.Abilitytoanalyzetrends,developcustomerperformancemetrics,andtranslatecomplexdatasetsintopracticalrecommendations.

• CRMKnowledge:FamiliaritywithCRMdatastructuresandplatformssuchasHubSpot,Salesforce,orPipedrive.

• CommercialandBusinessAcumen:Abilitytounderstandsalesandcustomersuccessobjectives,interpretaccountperformance,identifyretentionrisks,anduncoveropportunitiesforrevenuegrowthandcustomerexpansion.

• AIandAutomation:InterestinapplyingAItools,predictiveanalytics,andautomationtoimprovebusinessintelligencecapabilities,streamlinereporting,andmakeinsightsmoreaccessibletocustomer-facingteams.

• CommunicationandCollaboration:Excellentwrittenandverbalcommunicationskills,withtheabilitytoexplainanalyticalfindingstotechnicalandnon-technicalstakeholdersandcollaborateeffectivelyacrossSales,CustomerSuccess,Operations,andIT.

• Customer-CentricMindset:Astrongunderstandingofcustomerneedsandtheabilitytodevelopinsightsthatimprovecustomerexperience,retention,andlong-termbusinessrelationships.

• Problem-SolvingandOwnership:Strongcriticalthinking,attentiontodetail,andorganizationalskills,withtheabilitytoworkindependently,managepriorities,andcontinuouslyimproveanalyticalprocesses.

• WorkAuthorization:MusthavethecurrentandcontinuinglegalrighttoworkintheUnitedStateswithoutrestrictionsorexpiration.

Benefits

• RemoteWork:Fullyremote,full-timeopportunityforcandidatesbasedintheUnitedStates.

• CareerDevelopment:Opportunitytodeepenexpertiseinsalesoperations,businessintelligence,customeranalytics,andAI-powereddecisionsupport.

• StrategicBusinessImpact:Directinvolvementininitiativesthatimprovecustomerretention,revenueexpansion,andcommercialperformance.

• TechnologyandInnovation:Exposuretomodernanalyticsplatforms,predictivemodeling,automatedreporting,andemergingAIapplications.

• Cross-FunctionalCollaboration:Opportunitytoworkcloselywithcustomer-facingteams,Operations,IT,andexecutiveleadership.

• Compensation:Salarydetailswerenotspecifiedintheprovidedjobdescription.