SDE III Conversational AI Developer

Accountabilities

• Design, develop, and implement conversational flows using platforms such as Cognigy, Yellow.ai, Kore.ai, Amazon Lex, Microsoft LUIS, Google Dialogflow, and IBM Watson.

• Develop and maintain application logic and integrations using Node.js or Python, including API integrations, complex workflows, code optimization, and impact analysis.

• Support iterative conversational NLU and NLP design, using performance data and user interactions to recommend improvements across multiple releases.

• Define the data requirements and metrics needed to evaluate conversational application performance and identify opportunities for optimization.

• Understand and work with the data structures that support chatbot applications to improve functionality, reliability, and performance.

• Participate actively in Agile ceremonies, technical discussions, application reviews, and collaborative development activities.

• Work closely with business, product, and engineering stakeholders to understand requirements, address technical challenges, and deliver effective solutions.

• Support applications throughout their lifecycle while continuously expanding knowledge of conversational AI principles, platform capabilities, and emerging technologies.

• Stay informed about industry trends and new platform features to identify opportunities for continuous improvement.

• Work the required shift from 2:00 p.m. to 11:00 p.m. India Standard Time (IST).

Requirements

• Between 8 and 12 years of relevant software development experience.

• Strong programming skills in Node.js or Python, including experience with API integrations, complex application logic, code optimization, and impact analysis.

• Hands-on experience implementing conversational AI solutions using one or more platforms, such as Cognigy, Yellow.ai, Kore.ai, Amazon Lex, Microsoft LUIS, Google Dialogflow, or IBM Watson.

• Certification in at least one conversational AI platform, such as Cognigy, Yellow.ai, Kore.ai, Amazon Lex, Microsoft LUIS, Google Dialogflow, or IBM Watson.

• Understanding of conversational AI, natural language processing (NLP), natural language understanding (NLU), chatbot data structures, and conversational flow design.

• Experience analyzing application performance data, defining meaningful metrics, and using insights to improve conversational experiences across releases.

• Familiarity with Agile software development methodologies and experience collaborating within iterative development teams.

• Proficiency with project management and collaboration tools such as JIRA for issue tracking, workflow management, and team coordination.

• Strong analytical and problem-solving abilities, particularly when investigating complex technical issues.

• Excellent communication and collaboration skills, with the ability to work effectively with technical teams and business stakeholders.

• A commitment to continuous learning and staying current with evolving technologies, conversational AI capabilities, and industry best practices.

• Willingness and availability to work from 2:00 p.m. to 11:00 p.m. IST.

Benefits

• Competitive compensation: A performance-oriented compensation program designed to recognize employee contributions.

• Healthcare coverage: Medical, dental, and vision benefits, subject to applicable eligibility and company policies.

• Fully remote work: The flexibility to work remotely from India.

• Career development: Opportunities to expand technical expertise and grow professionally within a rapidly evolving technology environment.

• High-potential career growth: Opportunities to develop skills in conversational AI, software engineering, and intelligent automation.

• Collaborative culture: The opportunity to work with business, product, and engineering leaders and contribute to cross-functional initiatives.

• Continuous learning: Exposure to modern conversational AI platforms, emerging technologies, and evolving industry practices.

• Values-driven environment: A workplace that emphasizes integrity, excellence, accountability, mutual respect, and continuous improvement.