Senior HR Solutions Partner

<h3>Accountabilities</h3><li>Provide strategic HR consulting and guidance to business leaders and employees, helping address complex, sensitive, and high-impact workplace issues.</li><li>Lead and support employee relations matters, including workplace investigations, performance management concerns, corrective action, and other employment-related challenges.</li><li>Advise leaders on employment laws, HR policies, regulatory requirements, and consistent application of organizational practices to reduce risk and support compliance.</li><li>Support workforce-related decisions and processes, including hiring practices, workforce reductions, policy administration, onboarding, and other employee lifecycle activities.</li><li>Collaborate with stakeholders across Compensation, Benefits, Talent Acquisition, Strategic HR, Legal, Compliance, Mergers and Acquisitions, Training, and other HR functions to develop effective solutions.</li><li>Exercise independent judgment when assessing moderately complex to highly complex HR matters, determining appropriate approaches, and recommending practical, risk-based actions.</li><li>Manage an assigned caseload in accordance with established service standards and industry best practices, ensuring accurate documentation, timely follow-up, and consistent case resolution.</li><li>Maintain comprehensive records of investigations, employee relations cases, recommendations, and decisions to support transparency, compliance, and organizational accountability.</li><li>Operate effectively within a shared services model, supporting multiple business units and coordinating HR services through technology-enabled processes.</li><li>Identify and implement opportunities to use automation, artificial intelligence, self-service platforms, and data-driven insights to improve HR efficiency and employee experience.</li><li>Navigate HR information systems and service management tools to manage cases, access relevant information, analyze issues, and deliver accurate, timely support.</li><li>Partner with business leaders and cross-functional teams to identify recurring workforce challenges, recommend process improvements, and strengthen HR service delivery.</li><li>Communicate HR guidance, policy interpretations, and recommendations clearly to stakeholders at different organizational levels.</li><li>Contribute to continuous improvement initiatives that enhance service quality, operational consistency, and the effectiveness of HR practices.</li><h2>Requirements</h2><li>Bachelor's degree in Human Resources, Business Administration, or a related field.</li><li>At least 5 years of applied human resources experience across multiple HR functions.</li><li>At least 2 years of experience with employment laws and regulations, supported by strong experience conducting workplace investigations.</li><li>Experience using Workday, ServiceNow, or comparable human resources information systems (HRIS) and service support platforms.</li><li>Proficiency in Microsoft Office applications, including the ability to prepare documentation, analyze information, and communicate recommendations effectively.</li><li>Strong knowledge of employee relations, performance management, HR policies, corrective action, employment practices, and regulatory compliance.</li><li>Demonstrated ability to manage sensitive employee matters with discretion, sound judgment, objectivity, and an understanding of employment-related risks.</li><li>Excellent consulting, communication, and interpersonal skills, with the ability to influence and advise business leaders across organizational levels.</li><li>Strong analytical and problem-solving capabilities, including the ability to assess complex situations, identify root causes, and develop practical solutions.</li><li>Exceptional organizational skills, attention to detail, and the ability to manage multiple cases and competing priorities independently.</li><li>Strong technical and digital capabilities, with the ability to navigate multiple systems, synthesize information, and identify opportunities to improve service delivery.</li><li>Ability to work collaboratively in a matrixed, shared services environment while managing responsibilities with minimal supervision.</li><li>Commitment to confidentiality, accurate documentation, regulatory compliance, and consistent application of HR policies.</li><h2>Preferred qualifications:</h2><li>Relevant professional certifications, such as Professional in Human Resources (PHR) or SHRM Certified Professional (SHRM-CP).</li><li>Experience working in a matrix-driven organization with multiple business units and cross-functional stakeholders.</li><li>Familiarity with HR service delivery optimization, automation, artificial intelligence, and self-service technologies.</li><li>Experience using data and operational insights to improve case management, workforce practices, and employee service outcomes.</li><h2>Remote work requirements:</h2><li>Reliable internet connectivity with a minimum download speed of 25 Mbps and upload speed of 10 Mbps. Wired cable or DSL connections are recommended.</li><li>A dedicated home workspace with minimal interruptions to protect confidential employee information and sensitive personal data.</li><li>Availability to work a full-time schedule of 40 hours per week.</li><li>Ability to work remotely within the United States. Employees located near an eligible office may be required to follow a hybrid schedule of two days per week in the office.</li><h2>Benefits</h2><li>
<strong>Competitive annual salary:</strong>$86,300–$118,700, depending on geographic location, qualifications, experience, education, and relevant skills.</li><li>
<strong>Performance-based bonus:</strong>Eligibility for additional incentive compensation based on individual and/or organizational performance.</li><li>
<strong>Remote work flexibility:</strong>Nationwide remote work opportunity, subject to applicable location and hybrid work requirements.</li><li>
<strong>Medical insurance:</strong>Healthcare coverage designed to support employee well-being and access to care.</li><li>
<strong>Dental and vision insurance:</strong>Coverage for preventive care and overall health.</li><li>
<strong>Retirement savings:</strong>Access to a 401(k) retirement savings plan.</li><li>
<strong>Paid time off:</strong>Leave benefits to support rest, personal needs, and work-life balance.</li><li>
<strong>Company and personal holidays:</strong>Paid holidays throughout the year.</li><li>
<strong>Family support:</strong>Paid parental and caregiver leave to help employees manage important family responsibilities.</li><li>
<strong>Disability coverage:</strong>Short-term and long-term disability insurance.</li><li>
<strong>Life insurance:</strong>Coverage designed to provide additional financial protection.</li><li>
<strong>Professional development:</strong>Opportunities to expand HR expertise, strengthen consulting capabilities, and work across multiple human resources disciplines.</li><li>
<strong>Technology-enabled work environment:</strong>Exposure to HR information systems, automation, AI-assisted tools, and data-driven service improvements.</li><li>
<strong>Collaborative culture:</strong>Work with business leaders and HR specialists to resolve complex employee matters and improve organizational effectiveness.</li><li>
<strong>Meaningful impact:</strong>Help shape effective workforce practices, improve employee experiences, and support business performance through trusted HR guidance.</li>