Senior Implementation Consultant, Payroll

<h3>Accountabilities:</h3><li>Lead and manage end-to-end payroll implementation projects for enterprise clients, ensuring timely delivery and alignment with business objectives.</li><li>Work closely with clients to assess their operational needs, understand payroll requirements, and design customized implementation strategies.</li><li>Provide expert guidance throughout the implementation lifecycle, ensuring solutions are configured effectively and meet client expectations.</li><li>Coordinate cross-functional teams, including product, engineering, and customer success, to facilitate smooth project execution and resolve dependencies.</li><li>Oversee system configuration, data migration, and integrations to ensure accurate data transfer and reliable payroll operations.</li><li>Build and maintain strong client relationships, proactively addressing concerns, managing expectations, and ensuring a high level of customer satisfaction.</li><li>Develop and deliver client training materials, workshops, and knowledge-transfer sessions to support effective adoption of payroll solutions.</li><li>Identify, troubleshoot, and resolve technical and implementation issues, escalating complex challenges when necessary.</li><li>Monitor project milestones, track implementation progress, and communicate regular updates, risks, and outcomes to clients and senior leadership.</li><li>Identify opportunities to improve implementation methodologies, workflows, and delivery standards to increase efficiency and customer satisfaction.</li><li>Provide guidance and mentorship to junior team members, sharing best practices and promoting consistent implementation quality.</li><h2>Requirements:</h2><li>Demonstrated experience implementing payroll solutions in Australia, with a strong understanding of Australian payroll processes and operational requirements.</li><li>At least five years of experience in implementation consulting or project management, including a minimum of three years in a senior or leadership capacity.</li><li>Proven success delivering complex, enterprise-level implementations from initial discovery through configuration, deployment, and post-implementation support.</li><li>Strong technical expertise in system configuration, data migration, software integrations, and implementation troubleshooting.</li><li>Excellent project management and organizational skills, with the ability to manage multiple client engagements, competing priorities, deadlines, and project risks.</li><li>Strong communication, presentation, and stakeholder-management skills, including the ability to engage confidently with senior client stakeholders.</li><li>Experience working in a SaaS, software, or technology-driven environment, with the ability to adapt to evolving products and customer requirements.</li><li>Excellent analytical and problem-solving abilities, with a practical, solution-oriented approach to complex implementation challenges.</li><li>Demonstrated leadership and mentoring capabilities, including the ability to support junior colleagues and encourage knowledge sharing.</li><li>High attention to detail, strong accountability, and the ability to perform effectively in a fast-paced, customer-focused environment.</li><li>A bachelor's degree in Business, Information Technology, or a related discipline; advanced qualifications or relevant professional certifications are advantageous.</li><h2>Benefits:</h2><li>Competitive compensation, with an advertised annual salary range of<strong>USD 80,000–100,000</strong>, subject to experience, skills, and location.</li><li>Location-adjusted compensation, with final offers determined by objective, job-related criteria and converted into the applicable local currency.</li><li>Potential stock grant opportunities, depending on role, employment status, and location.</li><li>Additional benefits and perks tailored to the employee's country and employment arrangement.</li><li>Access to optional flexible office memberships through IWG, offering alternatives to working remotely.</li><li>The opportunity to work in a technology-driven, globally distributed environment and contribute to solutions serving enterprise customers.</li><li>A commitment to diversity, equity, and inclusion, with applications welcomed from qualified candidates of all backgrounds.</li><li>Reasonable accommodations available throughout the recruitment and assessment process for candidates with disabilities or other accessibility needs.</li>