Senior Manager, Revenue Operations

Accountabilities

• Strategic Revenue Operations Leadership:Partner with go-to-market leadership to translate business objectives into clear priorities, operational roadmaps, and initiatives that improve revenue performance.

• Sales Planning and Capacity Management:Design and maintain territory models, capacity plans, and headcount strategies, collaborating with relevant stakeholders on sales compensation and commission structures.

• End-to-End Revenue Process Design:Develop and continuously improve scalable processes covering lead qualification, sales execution, contracting, deployment, expansion, and customer retention.

• CRM and Data Governance:Oversee the integrity and structure of go-to-market data in Salesforce, identifying opportunities to improve system architecture, automation, reporting, and data quality in collaboration with CRM specialists.

• Reporting and Business Intelligence:Build and maintain sophisticated, cross-object reports and dashboards that provide leadership with timely insights into pipeline health, forecast accuracy, capacity, and operational performance.

• Forecasting and Strategic Analysis:Establish the data foundations needed for forward-looking forecasting, scenario planning, whitespace analysis, and more informed business decisions.

• Cross-Functional Collaboration:Align Sales, Marketing, Customer Success, Finance, and Operations around shared processes, data definitions, priorities, and measurable outcomes.

• Operational Improvement:Identify and resolve process bottlenecks, automation gaps, and data inconsistencies while ensuring the revenue infrastructure scales with business complexity.

• Project and Change Management:Lead complex initiatives from requirements gathering and scoping through implementation, stakeholder enablement, rollout, and adoption.

• Team Leadership and Development:Establish clear goals and accountability, coach team members, provide constructive feedback, and build development and succession plans that strengthen the function over time.

• Organizational Influence:Challenge assumptions, communicate data-driven recommendations, and champion new systems and ways of working across the go-to-market organization.

• Continuous Improvement:Ensure Revenue Operations has the structure, technical capabilities, and operational discipline required to support current priorities and future growth.

Requirements

• Professional Experience:At least 7 years of experience in Revenue Operations or Sales Operations, including hands-on Salesforce administration and expertise in workflows, automation, data architecture, and complex reporting.

• Enterprise Sales Operations:Experience supporting enterprise sales organizations with complex deal structures and close integration across quoting, billing, contracting, and order management.

• Lead Management:Familiarity with account-based marketing (ABM) lead management and large-scale customer expansion processes.

• Process Design:Demonstrated experience designing and implementing new sales processes from the ground up, with a strong focus on scalability and long-term effectiveness.

• Technical and Analytical Skills:Strong technical fluency, including advanced Excel capabilities and experience with business intelligence platforms such as Tableau and/or SQL for data extraction and analysis.

• Cross-Functional Leadership:Proven ability to navigate complex stakeholder environments, build alignment across departments, and lead initiatives during periods of organizational change.

• Project Management:Experience managing projects end to end, from requirements gathering and scope definition through development, implementation, and rollout.

• Communication Skills:Excellent written and verbal communication, including strong technical writing skills and the ability to coordinate effectively in a remote, asynchronous work environment.

• Change Management and Enablement:Ability to build stakeholder trust, communicate process changes clearly, support adoption, and design workflows that prioritize the seller experience.

• AI and Automation:Experience applying AI within revenue systems to improve operational efficiency, data accuracy, and analytical capabilities.

• Leadership and People Development:Ability to establish priorities, develop team capabilities, provide meaningful feedback, and foster a culture of accountability and continuous improvement.

• Strategic Thinking:Strong business judgment and the ability to translate complex data into actionable recommendations, forecasting insights, and operational plans.

• Hardware-Enabled Business Experience:Experience working in a hardware-enabled business is considered a strong asset.

• Work Authorization and Security:Must be a Canadian citizen, including dual citizens, or otherwise eligible to work in Canada. Candidates must be willing to comply with applicable security policies and standards and undergo a criminal records check upon hire.

• Core Values:A commitment to urgency, quality, teamwork, and trust, with a collaborative approach to problem-solving and a focus on measurable outcomes.

Benefits

• Compensation:On-target earnings of CA$152,000–CA$180,000, with the final package determined by experience, job-related skills, location, and demonstrated capabilities.

• Equity:Equity participation, providing employees with a stake in the organization’s growth.

• Remote Work and Flexibility:Remote work in Canada, with flexibility in how and where work is performed where the role permits.

• Health and Dental Coverage:Fully paid health and dental benefits with no waiting period.

• Health Spending Account:CA$500 health spending account.

• Wellness Support:Monthly reimbursement for fitness, wellness, or mental health programs.

• Career Development:Opportunities for advancement based on contribution, initiative, performance, and the ability to improve how the organization operates.

• Collaborative Culture:A work environment emphasizing clear expectations, honest feedback, trust, teamwork, and high-quality execution.

• Employee Connection:Opportunities to connect with colleagues through internal learning sessions, social activities, and team gatherings.