Senior Product Manager

Accountabilities

• Own the end-to-end product strategy for employee handbooks, compliance learning, multi-state and jurisdiction management, and onboarding workflows, excluding I-9 and E-Verify.

• Develop a deep understanding of employers, HR practitioners, brokers, professional employer organizations (PEOs), and other stakeholders, identifying how they manage compliance today and where existing processes fail.

• Maintain a clear understanding of buyers, users, approvers, and accountable owners across direct sales and partner-distributed channels.

• Establish measurable product outcomes, including handbook production time, employee acknowledgment rates, mandatory training completion, and compliance workflow effectiveness.

• Lead continuous customer discovery through regular interviews, customer feedback analysis, and collaboration with internal HR and compliance experts.

• Translate research into testable assumptions, validate proposed solutions through prototypes and experiments, and prioritize initiatives based on evidence.

• Shape AI-enabled product experiences that combine employer context, verified labor law content, and expert review to generate accurate handbooks, policy updates, training assignments, and compliance evidence.

• Define where AI agents can act independently, where human approval is required, and when issues must be escalated to qualified experts.

• Work with engineering, design, and data science teams to create product requirements, decision documents, prioritized backlogs, and clear delivery plans.

• Oversee product launches, adoption, performance measurement, and continuous improvement, adjusting priorities when customer evidence or product metrics indicate a need.

• Coordinate with compliance content teams, HR advisory experts, customer success, partner management, and go-to-market teams to deliver consistent product experiences.

• Ensure approved policy changes can be distributed to employees and translated into appropriate HR and payroll configuration through controlled, human-reviewed workflows.

• Help partners demonstrate the value of compliance products through clear usage data, acknowledgment records, and training completion evidence.

• Maintain alignment between existing customer commitments and future product priorities, communicating risks, trade-offs, and decisions early.

• Enable sales, support, and implementation teams to understand new capabilities and communicate their value to customers and partners.

Requirements:

• At least 5 years of product management experience in B2B SaaS, including 3 or more years owning a product area end to end, from problem definition through launch, adoption, and iteration.

• A strong track record of continuous customer discovery, including regular customer interviews, documented research synthesis, and evidence-based roadmap decisions.

• Experience designing products for at least two distinct stakeholder groups, such as a partner purchasing or distributing a solution and an employer using it.

• Demonstrated ability to write clear product requirements and decision documents that engineering, design, and subject-matter experts can act on independently.

• Experience defining, tracking, and communicating product success metrics, with the confidence to revise strategy when the evidence supports a different direction.

• Proven ability to collaborate with engineering, product design, and data science teams in agile environments.

• Experience developing AI-assisted or agentic product experiences, including defining appropriate human review and escalation points.

• Experience working with legal, compliance, clinical, or other subject-matter experts in environments where accuracy and regulatory requirements are critical.

• Strong analytical thinking, customer empathy, structured problem-solving, and written communication skills.

• Ability to distinguish validated facts from assumptions, conduct meaningful experiments, and make sound decisions without unnecessary escalation.

• Comfort operating in a rapidly evolving environment that values ownership, direct feedback, early risk communication, and practical execution.

• A bachelor's degree or equivalent professional experience.

Preferred qualifications:

• Experience in HR technology, compliance technology, regulatory products, or another highly regulated industry.

• Experience with API-based, embedded, or partner-distributed software products.

• Familiarity with document generation, policy management, content management, learning management systems, or workflow automation where accuracy and version history are essential.

• Knowledge of multi-state or multi-jurisdiction employment requirements, or a demonstrated ability to build expertise in complex regulatory domains.

Benefits:

• Annual base salary:The source description lists a US salary range of$130,000–$160,000 USD, plus eligibility for an annual bonus. Compensation details for the Mexico-based location should be confirmed with the hiring team.

• Health coverage:Health, dental, and vision insurance, subject to applicable employee eligibility and location.

• Retirement benefits:401(k) plan with employer matching, as described for eligible US employees.

• Paid time off:Open paid time off, 11 paid holidays, and four additional paid global wellness days.

• Insurance protection:Short-term disability, long-term disability, and group life insurance.

• Family support:Paid parental leave.

• Additional coverage:Pet insurance and flexible spending account (FSA) and health savings account (HSA) options, where applicable.

• Well-being resources:Access to an Employee Assistance Program.

• Remote work:A fully remote arrangement is available for US-based employees; arrangements and eligibility for Mexico-based employees should be confirmed.

• Professional development:Career advancement opportunities, ongoing learning, and access to the LinkedIn Learning platform.

• Employee recognition:Programs designed to recognize contributions and support professional growth.

• Inclusive culture:A collaborative, globally distributed environment that values diverse perspectives, continuous learning, autonomy, and meaningful impact.