Senior Product Manager II - Fraud & Identity

<h3>Accountabilities</h3><li>
<strong>Define product strategy:</strong>Own and drive the product vision, strategy, and roadmap for fraud prevention, detection, identity verification, and authentication across the customer lifecycle.</li><li>
<strong>Prioritize product investments:</strong>Coordinate priorities across interconnected teams, balance competing business needs, and sequence initiatives according to risk reduction, customer experience, and business impact.</li><li>
<strong>Develop fraud detection capabilities:</strong>Work directly with engineers to evaluate risk signals, refine scoring logic, define detection rules, and improve the effectiveness of fraud prevention systems.</li><li>
<strong>Translate insights into execution:</strong>Produce clear, evidence-based decision documents with actionable recommendations, ensuring that research and analysis lead to prioritized decisions and shipped product improvements.</li><li>
<strong>Lead incident response:</strong>Coordinate fraud incident management across engineering, client operations, governance, risk and compliance, treasury, and security teams. Improve investigation processes, escalation procedures, and response playbooks.</li><li>
<strong>Measure product performance:</strong>Define and monitor key metrics covering fraud detection accuracy, authentication coverage, false positives, operational efficiency, and the impact of security measures on customer experience.</li><li>
<strong>Optimize fraud operations:</strong>Support investigation, triage, case management, and response workflows, enabling operational teams to manage fraud risks efficiently and consistently.</li><li>
<strong>Support compliance initiatives:</strong>Partner with legal and governance, risk, and compliance stakeholders on know-your-customer (KYC), anti-money laundering (AML), audit readiness, and related product capabilities.</li><li>
<strong>Evaluate technology solutions:</strong>Lead build-versus-buy decisions for fraud prevention and identity platforms, assess vendors and emerging technologies, and identify opportunities to improve scalability and automation.</li><li>
<strong>Leverage AI and automation:</strong>Explore and implement AI-enabled solutions that improve fraud detection, accelerate investigations, automate repetitive tasks, and strengthen risk management.</li><li>
<strong>Influence cross-functional decisions:</strong>Challenge proposed changes or investments when evidence suggests they introduce excessive customer friction without delivering meaningful risk reduction.</li><h2>Requirements</h2><li>
<strong>Relevant product management experience:</strong>Demonstrated experience owning a fraud, risk, or identity product area within a payments, fintech, or marketplace business, with direct accountability for product decisions and outcomes.</li><li>
<strong>Fraud and risk expertise:</strong>Strong understanding of fraud detection trade-offs, including precision versus recall, false-positive costs, risk signals, and balancing security requirements with customer friction.</li><li>
<strong>Technical proficiency:</strong>Ability to work directly with engineering teams on scoring logic, data schemas, integrations, authentication systems, and technical product decisions.</li><li>
<strong>Incident management experience:</strong>Experience leading or co-leading incident response, coordinating cross-functional stakeholders, and developing effective operational processes for investigating and resolving fraud events.</li><li>
<strong>AI capabilities:</strong>Practical experience using or building AI-powered solutions to improve efficiency, accuracy, automation, and decision-making across the fraud lifecycle.</li><li>
<strong>Strategic execution:</strong>A proven track record of translating analysis into clear recommendations, prioritizing product roadmaps, and delivering measurable improvements through shipped products.</li><li>
<strong>Technology evaluation:</strong>Experience making build-versus-buy decisions and assessing fraud prevention, risk management, or identity verification platforms.</li><li>
<strong>Stakeholder management:</strong>Confidence challenging senior stakeholders constructively, supporting recommendations with evidence, and aligning diverse teams around difficult product decisions.</li><li>
<strong>Communication skills:</strong>Excellent written communication and documentation skills, with the ability to explain complex technical and risk-related concepts clearly in a remote-first, documentation-driven environment.</li><li>
<strong>Additional assets:</strong>Experience in payroll, payments, money movement, vendor or accounts payable fraud, KYC/AML, or identity platforms such as Auth0. Familiarity with synthetic identities and AI-generated identity fraud is advantageous.</li><li>
<strong>Relevant certifications:</strong>Advanced financial or fraud-related qualifications, such as CPA, CFA, or Certified Fraud Examiner (CFE), are considered beneficial.</li><h2>Benefits</h2><li>
<strong>Competitive compensation:</strong>Annual base salary for Canadian locations ranging from<strong>CAD $156,500 to $215,000</strong>, depending on location, experience, and qualifications. Additional compensation may include equity and other applicable incentives.</li><li>
<strong>Fully remote work:</strong>Work from anywhere in Canada or the United States, offering flexibility and location independence.</li><li>
<strong>Unlimited paid time off:</strong>Flexible time-off arrangements to support personal well-being and work-life balance.</li><li>
<strong>Health and dental coverage:</strong>Access to healthcare and dental benefits.</li><li>
<strong>Home office support:</strong>Up to<strong>CAD $2,025</strong>toward home IT equipment and setup.</li><li>
<strong>Retirement savings:</strong>Up to 2% matching contributions to an RRSP in Canada or a 401(k) in the United States, subject to applicable plan terms.</li><li>
<strong>Internet and phone allowance:</strong>Up to<strong>CAD $67.50</strong>toward internet or mobile phone services.</li><li>
<strong>Learning and development:</strong>Opportunities to strengthen professional skills, expand expertise, and grow within a collaborative technology environment.</li><li>
<strong>Meaningful impact:</strong>The opportunity to own critical fraud and identity capabilities, work closely with talented cross-functional teams, and help build safer, more reliable financial workflows.</li><li>
<strong>Inclusive workplace:</strong>A commitment to a respectful, accessible, and discrimination-free environment that values people from diverse backgrounds and experiences.</li>