Senior Salesforce Business Analyst

Accountabilities

• Business Requirements and Analysis: Lead stakeholder discussions to gather, analyze, and document business needs, translating them into clear functional and technical requirements.

• Process Optimization: Evaluate existing business processes, identify inefficiencies, and recommend improvements that enhance performance and support commercial objectives.

• Requirements Documentation: Develop detailed user stories, acceptance criteria, and functional specifications to guide Salesforce solution design and implementation.

• Process and Solution Design: Create process flow diagrams, data models, and visual representations of business workflows and system architecture.

• Salesforce Configuration and Testing: Lead the configuration and testing of Salesforce solutions, ensuring functionality aligns with requirements and business expectations.

• Technical Team Collaboration: Work closely with developers and other technical specialists to clarify requirements, resolve issues, and ensure solutions are implemented correctly.

• Agile Delivery Leadership: Facilitate Agile ceremonies, including sprint planning, daily stand-ups, and sprint reviews, supporting effective communication and timely delivery.

• Training and User Support: Develop training materials and user documentation, provide expert-level support, and proactively resolve user challenges.

• Stakeholder Management: Communicate complex information clearly to diverse audiences, manage expectations, and maintain alignment across business and technical teams.

• Team Mentorship: Guide and mentor junior Business Analysts, sharing best practices and supporting their professional development.

Requirements:

• At least 6 years of experience working as a Business Analyst, ideally in complex enterprise technology or Salesforce environments.

• In-depth knowledge of Salesforce declarative functionality, including the ability to assess when declarative tools are appropriate and when custom development is required.

• Strong understanding of Salesforce Sales Cloud, including opportunity management, sales processes, and standard out-of-the-box functionality.

• Experience gathering and documenting business requirements, developing user stories, defining acceptance criteria, and translating business needs into technical solutions.

• Solid knowledge of Agile methodologies and principles, with experience facilitating Agile ceremonies and supporting iterative delivery.

• Project management experience or a demonstrated ability to lead projects and coordinate cross-functional teams.

• Strong analytical, problem-solving, organizational, and time-management skills, with the ability to manage multiple priorities and deliver on commitments.

• Excellent verbal and written communication, presentation, and leadership skills, including the ability to adapt messaging to different stakeholders.

• Experience collaborating remotely and asynchronously with colleagues across countries and time zones.

• A proactive, resourceful, and self-directed approach, with a willingness to take ownership and contribute hands-on.

• The ability to mentor colleagues, build effective working relationships, and maintain clarity when managing complex communications.

Preferred qualifications:

• Salesforce Administrator certification (201) and Salesforce Sales Cloud certification.

• Experience with Pardot and Agentforce.

• Salesforce certifications or other credentials demonstrating expertise in the platform's standard capabilities.

• Agile-related certifications, such as Certified Agile Product Owner or Certified Agile Scrum Master.

Benefits:

• Employment type: Full-time, permanent position.

• Location options: Opportunities based in Bangalore, Pune, or Thane, India.

• Professional development: Opportunities to strengthen Salesforce expertise, contribute to global commercial operations, and develop leadership capabilities.

• Collaborative environment: Work with business stakeholders and technical teams across regions in an Agile delivery setting.

• Career growth: Opportunities to mentor junior analysts and influence business processes, solution design, and continuous improvement.