Senior Systems Developer

<h3>Accountabilities:</h3><li>Provide Level 3 (L3) technical support for the Clarity PPM platform, acting as the primary technical escalation point for complex production incidents and application-related problems.</li><li>Investigate, diagnose, and resolve advanced issues involving application configuration, custom code, data integrity, reports, interfaces, integrations, workflows, and system performance.</li><li>Lead root cause analysis for critical, recurring, or technically complex production incidents, implementing corrective and preventive measures to minimize repeat issues.</li><li>Design, develop, configure, test, and deploy technical enhancements and solutions for Clarity PPM based on functional and business requirements.</li><li>Develop, maintain, and optimize GEL scripts, NSQL queries, SQL statements, XOG integrations, REST APIs, XML interfaces, web services, reports, portlets, workflows, processes, and custom application components.</li><li>Translate functional requirements into detailed technical specifications, architecture designs, implementation plans, and maintainable development solutions.</li><li>Review technical designs and development deliverables produced by other team members, ensuring quality, consistency, performance, and adherence to established standards.</li><li>Support application services, batch processing, scheduled jobs, automated file transfers, and integrations, investigating failures and coordinating recovery activities.</li><li>Lead or support technical activities associated with Clarity upgrades, patches, hot fixes, platform changes, and production releases.</li><li>Coordinate with Broadcom on product defects, vendor-supported fixes, technical escalations, and patch-related issues.</li><li>Investigate application-layer issues involving database interactions, application servers, and middleware, collaborating with infrastructure, database administration, and other technical teams when issues extend beyond the application's scope.</li><li>Conduct proactive application performance analysis, identify potential bottlenecks, recommend optimization strategies, and contribute to application monitoring and capacity-related assessments.</li><li>Lead or support unit testing, integration testing, defect resolution, user acceptance testing (UAT), and production validation activities.</li><li>Coordinate production deployments and maintain implementation instructions, rollback plans, technical evidence, validation results, and change records.</li><li>Ensure all production changes comply with SOX controls, segregation-of-duties requirements, security standards, and approved change-management processes.</li><li>Support SOX audits, technical control testing, evidence requests, remediation activities, and other compliance-related initiatives.</li><li>Maintain technical runbooks, system diagrams, Known Error Database (KEDB) entries, troubleshooting guides, and other operational documentation.</li><li>Participate in structured knowledge-transfer activities with the incumbent managed service provider, ensuring critical technical knowledge is captured and retained internally.</li><li>Mentor Developer II team members and junior application administrators, providing technical guidance, reviewing solutions, and supporting the development of broader team capabilities.</li><li>Contribute to disaster recovery planning, application restoration procedures, simulated disaster recovery exercises, and recovery validation.</li><li>Participate in the team's 16x5 operational support model and the Priority 1/Priority 2 (P1/P2) on-call rotation.</li><li>Lead or support planned weekend upgrades, patches, releases, deployments, and maintenance activities to maintain application reliability and operational continuity.</li><h2>Requirements:</h2><li>Hold a bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related technical discipline, with at least 5 years of professional software development experience; alternatively, hold an advanced degree with at least 3 years of relevant experience.</li><li>Bring significant experience developing, configuring, administering, and supporting enterprise business applications in production environments.</li><li>Demonstrate advanced hands-on expertise in Clarity PPM technical development, application configuration, administration, and Level 3 production support.</li><li>Possess advanced proficiency in GEL scripting, NSQL, and SQL for complex development, data analysis, troubleshooting, and application support.</li><li>Have strong experience with XOG, REST APIs, XML, web services, and enterprise application integrations.</li><li>Demonstrate advanced experience developing and maintaining Clarity custom content, including reports, portlets, workflows, processes, views, and customer-specific functionality.</li><li>Be capable of troubleshooting complex Clarity production issues involving application configuration, custom code, integrations, batch processing, data discrepancies, and performance bottlenecks.</li><li>Possess strong working knowledge of relational databases, particularly Oracle and/or SQL Server, with the ability to perform application-level database analysis and troubleshooting.</li><li>Have working knowledge of Linux and Apache Tomcat sufficient to investigate application-layer issues and collaborate effectively with infrastructure and middleware teams.</li><li>Demonstrate experience leading or supporting application upgrades, patches, hot fixes, production deployments, rollback planning, and post-deployment validation.</li><li>Have experience coordinating technical escalations, product defects, and patch-related issues with external software vendors, preferably Broadcom.</li><li>Understand controlled production environments, including SOX compliance, segregation of duties, access restrictions, formal change management, and audit evidence requirements.</li><li>Demonstrate strong root cause analysis skills and the ability to develop sustainable solutions that improve platform stability and reduce recurring incidents.</li><li>Possess excellent analytical, problem-solving, communication, and documentation skills, with the ability to explain complex technical issues clearly to technical and nontechnical stakeholders.</li><li>Have experience reviewing technical deliverables, establishing development standards, mentoring developers, and transferring technical knowledge across support teams.</li><li>Be capable of managing multiple priorities, taking ownership of critical incidents, and delivering high-quality technical solutions within established timelines.</li><li>Be comfortable working independently in a remote environment while collaborating with distributed technical teams and external vendors.</li><li>Be available to work from<strong>5:30 PM to 2:30 AM IST</strong>, participate in extended-hours operations, support planned weekend maintenance, and join the P1/P2 on-call rotation as required.</li><h2>Benefits:</h2><li>
<strong>Fully remote work:</strong>Work remotely from India without a mandatory office-based arrangement.</li><li>
<strong>Full-time employment:</strong>Join an enterprise technology environment focused on application development, technical support, and platform reliability.</li><li>
<strong>Senior technical ownership:</strong>Serve as a key technical escalation point and influence the design, development, and maintenance of the Clarity PPM platform.</li><li>
<strong>Advanced technical exposure:</strong>Work with GEL scripting, NSQL, SQL, XOG, REST APIs, XML, enterprise integrations, and complex application workflows.</li><li>
<strong>Professional growth:</strong>Strengthen expertise in enterprise application architecture, production troubleshooting, performance optimization, and release management.</li><li>
<strong>Technical leadership opportunities:</strong>Mentor developers and administrators, review technical solutions, and help establish consistent development and support standards.</li><li>
<strong>Cross-functional collaboration:</strong>Work with infrastructure specialists, database teams, business stakeholders, and software vendors to solve complex technical challenges.</li><li>
<strong>Continuous improvement:</strong>Contribute to application stability, automation, reduced incident recurrence, stronger documentation, and improved operational processes.</li><li>
<strong>Enterprise governance experience:</strong>Gain further exposure to SOX compliance, audit controls, change management, and disaster recovery practices.</li><li>
<strong>Working schedule:</strong>India night shift from 5:30 PM to 2:30 AM IST, with participation in planned weekend maintenance and the P1/P2 on-call rotation.</li><li>
<strong>Salary and additional benefits:</strong>Compensation, healthcare coverage, paid leave, bonuses, insurance, and other employment perks have not been specified in the available job description and should be confirmed during the recruitment process.</li>