Service Account Representative

<h3>Accountabilities:</h3><li>
<strong>Service Account Management:</strong>Oversee service delivery for assigned customer accounts, ensuring that commitments are fulfilled efficiently and that customer expectations are consistently met.</li><li>
<strong>Customer Support Coordination:</strong>Manage the administrative and operational aspects of customer support programs, including service scheduling, cost tracking, invoicing, contract bookings, and contract renewals.</li><li>
<strong>Preventive Maintenance Scheduling:</strong>Coordinate monthly preventive maintenance visits for contracted customers, ensuring that appointments are scheduled, communicated, and completed on time.</li><li>
<strong>Customer Communication:</strong>Maintain regular communication with customers, key accounts, and subcontractors to provide service updates, confirm schedules, address concerns, and ensure continuity of service.</li><li>
<strong>Contract Administration:</strong>Monitor contract expiration dates, coordinate renewal activities, and participate in regular reviews to identify upcoming renewals and maintain customer relationships.</li><li>
<strong>Financial and Administrative Tracking:</strong>Track service-related costs, review purchase orders and work orders, support accounts payable and receivable processes, and assist with accurate invoicing and account records.</li><li>
<strong>Account Reviews and Meetings:</strong>Attend regular customer meetings to review account performance, discuss service status, identify outstanding issues, and determine appropriate follow-up actions.</li><li>
<strong>Cross-Functional Collaboration:</strong>Coordinate with internal service teams, field personnel, dispatch, and subcontractors to resolve scheduling challenges and ensure effective service execution.</li><li>
<strong>Customer Satisfaction and Retention:</strong>Anticipate customer needs, proactively identify potential issues, and deliver responsive, personalized support that strengthens trust and long-term account relationships.</li><li>
<strong>Operational Support:</strong>Perform additional administrative and service coordination duties as needed to support team objectives and maintain high service standards.</li><h2>Requirements:</h2><li>
<strong>Education:</strong>A college degree, trade school qualification, or equivalent relevant professional experience.</li><li>
<strong>Professional Experience:</strong>Three to five years of experience in field operations, dispatch, sales, administration, customer service, or a related role.</li><li>
<strong>Customer Service Excellence:</strong>Exceptional telephone and interpersonal customer service skills, with the ability to anticipate customer needs, respond proactively, and maintain professionalism under pressure.</li><li>
<strong>Communication Skills:</strong>Strong verbal and written communication skills, with the ability to interact effectively with customers, colleagues, technicians, subcontractors, and other stakeholders.</li><li>
<strong>Technical Proficiency:</strong>Excellent working knowledge of Microsoft Outlook, Excel, and Word for scheduling, communication, reporting, and administrative tasks.</li><li>
<strong>Financial and Administrative Knowledge:</strong>Basic understanding of financial processes and documentation, including accounts payable and receivable, purchase orders, work orders, service costs, and invoicing.</li><li>
<strong>Organizational Skills:</strong>Strong attention to detail and the ability to manage multiple projects, service requests, schedules, and administrative tasks simultaneously.</li><li>
<strong>Time Management and Prioritization:</strong>Ability to coordinate competing deadlines, manage changing priorities, and ensure that customer commitments and preventive maintenance schedules are met.</li><li>
<strong>Problem-Solving:</strong>A proactive, solutions-oriented approach to resolving service issues, coordinating resources, and addressing customer concerns efficiently.</li><li>
<strong>Relationship Management:</strong>Ability to build and maintain positive customer relationships, collaborate effectively with internal teams, and support long-term account retention.</li><li>
<strong>Adaptability and Accountability:</strong>A results-driven mindset, with the ability to work independently, remain composed under pressure, and take ownership of assigned responsibilities.</li><li>
<strong>Preferred Industry Experience:</strong>Previous experience in the construction industry is an advantage but is not required.</li><h2>Benefits:</h2><li>
<strong>Competitive Compensation:</strong>Anticipated hourly pay range of<strong>$37–$48</strong>, depending on qualifications, relevant experience, education, certifications, licenses, and location.</li><li>
<strong>Paid Time Off:</strong>Starting at 13 days of paid time off annually, in addition to 10 company holidays.</li><li>
<strong>Additional Time Off:</strong>A dedicated Fun &amp; Laughter Day Off to encourage personal well-being and work-life balance.</li><li>
<strong>Comprehensive Healthcare:</strong>Medical, dental, and vision insurance plans.</li><li>
<strong>Insurance Protection:</strong>Life insurance and disability coverage.</li><li>
<strong>Retirement Savings:</strong>A 401(k) retirement plan with employer matching contributions.</li><li>
<strong>Wellness Support:</strong>Access to a wellness program and a colleague assistance program.</li><li>
<strong>Education Assistance:</strong>Tuition reimbursement to support continued learning and professional development.</li><li>
<strong>Vehicle Benefits:</strong>A vehicle reimbursement plan or access to a company vehicle, depending on the applicable arrangement.</li><li>
<strong>Mobile Phone Reimbursement:</strong>Cell phone reimbursement where applicable.</li><li>
<strong>Paid Parental Leave:</strong>Leave benefits to support employees and their families.</li><li>
<strong>Community Engagement:</strong>A dedicated Corporate Social Responsibility Day to support community involvement and social impact.</li><li>
<strong>Inclusive Work Environment:</strong>A supportive workplace that values teamwork, accessibility, equal opportunity, and individual professional growth.</li><li>
<strong>Career Development:</strong>Opportunities to strengthen customer relationship management, service coordination, and operational expertise within a growing service-focused organization.</li>