Sr Account Manager

Accountabilities

• Strategic account management: Manage and grow a portfolio of key accounts, serving as the primary point of contact and building long-term, mutually beneficial customer relationships.

• Account planning and revenue growth: Develop and execute strategic account plans that support business objectives, increase account value, and consistently achieve sales targets.

• Customer relationship development: Build relationships with key decision-makers and stakeholders, understand their business priorities, and recommend solutions tailored to their needs.

• Business development: Identify opportunities for upselling, cross-selling, and account expansion while developing new revenue streams within existing customer portfolios.

• Cross-functional collaboration: Partner with internal sales, technical, and operational teams to develop and deliver value-added solutions that address customer challenges.

• Contract negotiation: Lead commercial discussions and contract negotiations, balancing customer expectations with business objectives and supporting profitable growth.

• Market intelligence: Monitor market developments, competitor activities, and customer feedback to identify emerging opportunities and improve account strategies.

• Team leadership: Guide, mentor, and motivate team members, encourage collaboration, and promote a culture of accountability, continuous learning, and sales excellence.

• Performance monitoring: Track account performance, assess progress against sales goals, and adjust strategies to improve customer retention and commercial outcomes.

Requirements

• Relevant experience: At least five years of experience in account management or sales, including a demonstrated track record of managing strategic accounts and driving revenue growth.

• Team management: At least three years of experience in team management, with the ability to support, motivate, and develop high-performing colleagues.

• Education: A bachelor's degree in Business Administration, Marketing, or a related field is preferred.

• CRM and productivity tools: Proficiency with customer relationship management (CRM) software and the Microsoft Office Suite.

• Sales performance: Proven ability to achieve sales targets, expand customer accounts, and deliver measurable commercial results.

• Strategic and commercial acumen: Strong understanding of business fundamentals, market dynamics, account planning, and complex sales cycles.

• Relationship management: Ability to establish and maintain trusted relationships with customers, senior stakeholders, and internal teams.

• Negotiation and communication: Excellent communication, presentation, and negotiation skills, with the confidence to lead customer discussions and influence decisions.

• Analytical problem-solving: Strong strategic thinking and the ability to evaluate challenges, identify opportunities, and develop effective account solutions.

• Customer-focused approach: A commitment to delivering exceptional service, understanding customer priorities, and strengthening long-term partnerships.

• Leadership capabilities: Ability to inspire team members, encourage collaboration, and foster a results-oriented environment.

• Adaptability and continuous learning: Willingness to stay informed about changing market trends, refine sales strategies, and continuously develop professional expertise.

Benefits

• Competitive compensation: Salary details were not specified in the provided job description.

• Remote work: Full-time remote position within the United States.

• Medical coverage: Employer-subsidized medical, dental, and vision insurance.

• Insurance protection: Life insurance, short-term disability, and long-term disability coverage.

• Retirement savings: 401(k) plan with employer matching.

• Flexible healthcare accounts: Access to Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs).

• Employee support: Employee Assistance Program (EAP) and educational assistance.

• Family benefits: Parental leave to support employees and their families.

• Paid time off: Vacation, personal business leave, sick time, and parental leave, subject to applicable policies.

• Paid holidays: 12 paid holidays.

• Professional development: Opportunities to work on challenging projects, collaborate with experienced professionals, and continue developing sales and leadership expertise.