Sr. Agentic Product Manager

<h3>Accountabilities:</h3><li>Lead discovery sessions with enterprise customers to understand their business processes, operational workflows, key performance indicators, technical requirements, and constraints.</li><li>Identify opportunities for intelligent automation and design agentic orchestration strategies that leverage AI platforms to streamline complex customer experience workflows.</li><li>Develop comprehensive solution blueprints covering workflows, data exchanges, escalation paths, operational guardrails, analytics, and AI agent lifecycle management.</li><li>Define end-to-end Agentic AI architectures, including user intents, agent actions, tools, integration points, decision logic, and orchestration mechanisms.</li><li>Collaborate with customer technical teams to identify and document integration requirements involving REST APIs, event-driven systems, single sign-on (SSO), CRM platforms, ticketing solutions, and internal enterprise tools.</li><li>Create detailed integration design documents and support Integration Engineers throughout implementation, troubleshooting, and deployment.</li><li>Ensure proposed solutions meet enterprise requirements for security, reliability, auditability, governance, and operational scalability.</li><li>Partner with Product and Engineering teams to translate customer needs into actionable product requirements, feature enhancements, and technical specifications.</li><li>Act as the product owner throughout deployment, defining priorities, clarifying requirements, establishing acceptance criteria, and guiding workflow iterations.</li><li>Work with Quality Assurance teams to validate end-to-end solution behavior, develop test plans, assess real-world scenarios, and establish measurable success criteria.</li><li>Review AI agent interactions and outputs to improve user experience, response quality, workflow accuracy, and overall system performance.</li><li>Serve as a trusted advisor to customer stakeholders across Customer Experience, Operations, Digital Transformation, and Engineering, providing architectural guidance and strategic recommendations.</li><li>Present solution designs, implementation best practices, and product roadmap recommendations to technical and business audiences.</li><li>Train customer teams on agentic workflows, governance practices, and performance optimization strategies to support successful adoption.</li><li>Drive timely, high-quality project delivery while minimizing rework and ensuring measurable business outcomes.</li><li>Develop reusable playbooks, workflow templates, and integration patterns to improve implementation efficiency and scalability across customer engagements.</li><li>Maintain up-to-date expertise in Agentic AI, large language models (LLMs), workflow orchestration, enterprise software, and emerging automation technologies.</li><h2>Requirements:</h2><li>Between 4 and 10 years of professional experience in Solutions Architecture, Implementation Consulting, Product Consulting, Workflow Design, or a related field within enterprise SaaS or AI platforms.</li><li>Demonstrated experience designing complex business workflows and technical integrations across enterprise systems.</li><li>Strong ability to gather and analyze business requirements, translate them into detailed technical specifications, and drive execution from solution design through deployment.</li><li>Proven customer-facing consulting experience, with excellent communication, presentation, facilitation, and stakeholder management skills.</li><li>Solid understanding of REST APIs, event-driven architectures, data flows, system integrations, and enterprise technology environments.</li><li>Experience collaborating across multidisciplinary teams, including Customer Success, Product Management, Engineering, Integration, and Quality Assurance.</li><li>Strong analytical and problem-solving skills, with the ability to translate complex operational challenges into structured, scalable technical solutions.</li><li>A customer-oriented and delivery-focused mindset, with the ability to manage competing priorities, communicate technical trade-offs, and maintain alignment between business objectives and implementation requirements.</li><li>
<strong>Preferred qualifications:</strong>Experience with Conversational AI, Agentic AI, robotic process automation (RPA), intelligent automation, CRM and ticketing platforms, or LLM-powered products.</li><li>Hands-on experience designing business logic, decision trees, orchestration strategies, and automated workflows is an advantage.</li><li>Experience supporting enterprise customers in industries such as aviation, banking and financial services (BFSI), telecommunications, retail, or large-scale customer support is a plus.</li><li>A strong interest in emerging AI technologies and the ability to stay current with developments in autonomous agents, enterprise AI architecture, and workflow automation.</li><h2>Benefits:</h2><li>
<strong>Remote-first flexibility:</strong>Work remotely from Canada while collaborating with enterprise customers and distributed cross-functional teams.</li><li>
<strong>Full-time opportunity:</strong>Take on a strategic role at the intersection of product management, enterprise technology, and AI innovation.</li><li>
<strong>Cutting-edge technology:</strong>Work with Agentic AI, large language models, intelligent automation, and advanced workflow orchestration solutions.</li><li>
<strong>Meaningful customer impact:</strong>Help global enterprises improve customer experiences, reduce operational costs, and increase efficiency through scalable AI-driven solutions.</li><li>
<strong>Cross-functional collaboration:</strong>Partner with experienced professionals across Product, Engineering, Customer Success, Integration, and Quality Assurance.</li><li>
<strong>Professional development:</strong>Deepen your expertise in enterprise AI architecture, solution consulting, technical product ownership, and digital transformation.</li><li>
<strong>Strategic ownership:</strong>Influence solution architecture, implementation practices, product enhancements, and continuous improvement initiatives.</li><li>
<strong>Global exposure:</strong>Collaborate with enterprise customers and stakeholders across multiple industries and complex business environments.</li><li>
<strong>Inclusive workplace:</strong>Join an equal opportunity employer committed to building a diverse team and providing fair consideration to qualified applicants.</li><li>
<strong>Compensation and additional benefits:</strong>Salary, healthcare coverage, retirement plans, paid time off, and other benefits were not specified in the provided job description.</li>