Sr. Client Manager (Tribal/IHS) - LHB

<h3>Accountabilities</h3><li>
<strong>Strategic client relationship management:</strong>Build and maintain trusted partnerships with Tribal, IHS, and other assigned clients throughout the account lifecycle, serving as a senior-level advisor and primary point of contact for key stakeholders and brokers.</li><li>
<strong>Client retention and revenue growth:</strong>Develop and execute strategies to retain existing business, identify upselling opportunities, expand client relationships, and achieve established sales, renewal, and revenue objectives.</li><li>
<strong>Consultative account oversight:</strong>Provide strategic guidance to complex client groups, understand their needs, and recommend appropriate healthcare administration and employee benefits solutions.</li><li>
<strong>Service excellence:</strong>Coordinate with internal teams and client coordinators to resolve issues, improve service delivery, and ensure client expectations are consistently met.</li><li>
<strong>Broker and stakeholder engagement:</strong>Maintain strong relationships with brokers and senior client executives, communicate account performance, and support renewal discussions and business development initiatives.</li><li>
<strong>Market and industry awareness:</strong>Monitor healthcare market developments, regulatory changes, and industry trends to identify opportunities and position relevant programs and solutions effectively.</li><li>
<strong>Team leadership and mentoring:</strong>When designated as a Coach/Mentor, support the development of team members, assess performance and capabilities, share best practices, and help improve overall team effectiveness.</li><li>
<strong>Business performance management:</strong>Apply analytical and problem-solving skills to evaluate account needs, support informed decision-making, and contribute to the achievement of organizational goals.</li><li>
<strong>Travel and client engagement:</strong>Travel as needed, including client meetings and business-related engagements, with travel requirements of up to 25%.</li><h2>Requirements</h2><li>
<strong>Education and experience:</strong>Bachelor's degree with at least 7 years of experience in Tribal/IHS (I/T/U) client management, third-party administration (TPA), or a comparable health insurance environment involving client-facing or client support responsibilities; alternatively, a high school diploma with at least 11 years of healthcare or health insurance industry experience.</li><li>
<strong>Tribal and IHS expertise:</strong>Strong understanding of Tribal/IHS (I/T/U) healthcare administration, self-funded health plans, and employee benefits. Direct Tribal healthcare experience is strongly preferred.</li><li>
<strong>Regulatory knowledge:</strong>Familiarity with federal employee benefits and healthcare regulations, including ERISA, COBRA, HIPAA, and the Affordable Care Act (ACA).</li><li>
<strong>Client management and business development:</strong>Demonstrated ability to manage complex accounts, strengthen client relationships, retain business, identify growth opportunities, and deliver results against commercial objectives.</li><li>
<strong>Leadership and mentoring:</strong>Ability to guide and develop colleagues, support team performance, and influence stakeholders across different organizational levels.</li><li>
<strong>Executive communication:</strong>Excellent written and verbal communication skills, strong presentation abilities, and confidence interacting with senior executives, clients, and brokers.</li><li>
<strong>Analytical and problem-solving skills:</strong>Strong critical thinking, mathematical reasoning, creative decision-making, and time management skills, with the ability to interpret information and develop practical solutions.</li><li>
<strong>Organization and self-motivation:</strong>Excellent organizational skills, attention to detail, initiative, and the ability to prioritize competing demands while maintaining a results-oriented approach.</li><li>
<strong>Insurance licensing:</strong>A state insurance license is preferred and must be obtained within 90 days of hire if not already held. Knowledge of stop-loss insurance is an additional advantage.</li><li>
<strong>Travel and location:</strong>Willingness to travel up to 25% as required. Remote employees must reside within the continental United States, excluding Alaska, California, Hawaii, and New York.</li><h2>Benefits</h2><li>
<strong>Competitive salary:</strong>Annual base salary ranging from<strong>$77,800 to $146,100</strong>, depending on skills, experience, qualifications, and location.</li><li>
<strong>Performance incentives:</strong>Eligibility for an annual incentive bonus, subject to the applicable plan terms and conditions.</li><li>
<strong>Retirement savings:</strong>401(k) savings plan and pension benefits.</li><li>
<strong>Healthcare coverage:</strong>Health and wellness benefits designed to support employees and their families.</li><li>
<strong>Insurance protection:</strong>Disability insurance and supplemental life insurance options.</li><li>
<strong>Paid time off:</strong>Paid vacation and other time-off benefits, including paid holidays.</li><li>
<strong>Parental leave:</strong>Paid parental leave to support employees and their families.</li><li>
<strong>Professional development:</strong>Tuition reimbursement and opportunities to strengthen professional skills and advance career growth.</li><li>
<strong>Employee assistance:</strong>Access to an Employee Assistance Program and additional well-being resources.</li><li>
<strong>Remote flexibility:</strong>Work-from-home arrangements for eligible employees residing in approved U.S. locations.</li><li>
<strong>Collaborative culture:</strong>Opportunities to contribute to a service-oriented team, develop leadership skills, and make a meaningful impact on the healthcare experience of clients and their members.</li>