Sr. Program Manager (MANTL)

<h3>Accountabilities:</h3><li>
<strong>Lead End-to-End Implementations:</strong>Manage enterprise software implementations from project kickoff through launch, ensuring delivery timelines, project scope, and business objectives are consistently met.</li><li>
<strong>Project Planning and Execution:</strong>Develop and maintain comprehensive project plans, milestones, schedules, and risk mitigation strategies to support successful implementation outcomes.</li><li>
<strong>Stakeholder Management:</strong>Establish clear accountability across internal teams and external stakeholders, maintaining project momentum and ensuring alignment throughout the implementation lifecycle.</li><li>
<strong>Cross-Functional Coordination:</strong>Collaborate with Product, Engineering, integration specialists, and delivery partners to coordinate technical activities, resolve dependencies, and streamline execution.</li><li>
<strong>Client Advisory and Communication:</strong>Serve as a trusted advisor to client executives, project leads, and operational teams, translating complex technical requirements into clear, actionable guidance for technical and non-technical audiences.</li><li>
<strong>Risk and Issue Management:</strong>Proactively identify implementation risks, assess potential impacts, develop mitigation plans, and escalate issues when necessary to protect project outcomes.</li><li>
<strong>Implementation Quality and Client Satisfaction:</strong>Ensure a smooth, efficient implementation experience that supports client goals, successful product adoption, and measurable time-to-value improvements.</li><li>
<strong>Post-Launch Transition:</strong>Coordinate the handover from implementation to ongoing support and account management, ensuring continuity and a strong foundation for long-term client success.</li><li>
<strong>Process Optimization:</strong>Evaluate existing implementation methodologies, identify opportunities for improvement, and introduce scalable processes that enhance efficiency and consistency across the delivery organization.</li><li>
<strong>Performance and Continuous Improvement:</strong>Independently manage complex implementations, exercise sound judgment in ambiguous situations, balance competing priorities, and contribute improvements that strengthen overall service delivery.</li><h2>Requirements:</h2><li>
<strong>Professional Experience:</strong>At least three years of experience in a client-facing implementation, software delivery, technical project management, or similar role.</li><li>
<strong>Enterprise SaaS Implementations:</strong>Demonstrated experience leading software implementation projects, managing project lifecycles, and supporting successful client adoption in enterprise environments.</li><li>
<strong>Financial Services Experience:</strong>Experience in fintech, banking, credit unions, or other regulated financial services environments is required or strongly expected.</li><li>
<strong>Technical Collaboration:</strong>Experience working with technical teams, including Product, Engineering, and integration specialists, with the ability to coordinate technical dependencies and communicate requirements effectively.</li><li>
<strong>Project Management Expertise:</strong>Proven ability to manage multiple complex projects simultaneously, establish realistic timelines, track milestones, coordinate stakeholders, and deliver results within agreed scope.</li><li>
<strong>Communication Skills:</strong>Excellent written and verbal communication skills, including the ability to adapt messaging to executive stakeholders, technical teams, and operational audiences.</li><li>
<strong>Analytical and Strategic Thinking:</strong>Strong organizational and analytical skills, with the ability to break down ambiguous challenges into structured execution plans and make informed decisions.</li><li>
<strong>Leadership and Ownership:</strong>A proactive, accountable approach to project delivery, with the confidence to lead cross-functional teams, influence stakeholders, and maintain momentum in changing circumstances.</li><li>
<strong>Risk Management:</strong>Demonstrated ability to anticipate potential issues, develop mitigation strategies, manage competing priorities, and escalate concerns appropriately.</li><li>
<strong>Client Relationship Management:</strong>A strong customer-focused mindset, with the ability to build trusted relationships, manage expectations, and deliver exceptional client experiences.</li><li>
<strong>Adaptability and Resilience:</strong>Comfort working in fast-paced, evolving environments while maintaining execution quality, flexibility, and a focus on measurable outcomes.</li><h2>Preferred Qualifications:</h2><li>Knowledge of deposit account opening and loan origination processes within banks or credit unions.</li><li>Previous experience as a Technical Project Manager, Engagement Manager, Implementation Manager, or in a similar client delivery leadership role.</li><li>Familiarity with project management platforms such as Monday.com, Jira, or comparable tools.</li><li>Experience managing implementations for enterprise financial institutions.</li><li>Technical aptitude and familiarity with web application technologies and data formats, including JSON and XML, as well as APIs such as REST and SOAP.</li><li>
<strong>Work Authorization:</strong>Candidates must be authorized to work full-time in the United States, as employment sponsorship is not available.</li><h2>Benefits:</h2><li>
<strong>Competitive Compensation:</strong>Annual salary range of<strong>$112,000–$120,000</strong>, based on the published compensation range.</li><li>
<strong>Remote-First Work Environment:</strong>Work remotely from within the United States, offering flexibility in how and where you perform your role.</li><li>
<strong>Unlimited Paid Time Off:</strong>Access to an unlimited PTO policy to support flexibility and work-life balance.</li><li>
<strong>Retirement Benefits:</strong>A 401(k) retirement savings plan with an employer match.</li><li>
<strong>Inclusive Workplace Culture:</strong>Join a diverse and collaborative environment that emphasizes inclusion, professional growth, and employee development.</li><li>
<strong>Career Development:</strong>Opportunities to strengthen your expertise in enterprise SaaS delivery, fintech, project leadership, and implementation strategy.</li><li>
<strong>Meaningful Client Impact:</strong>Help banks and credit unions improve digital onboarding experiences, streamline operations, and deliver better services to their customers.</li><li>
<strong>Collaborative Environment:</strong>Work closely with cross-functional teams in a technology-driven organization focused on innovation, operational excellence, and customer success.</li>