Staff Technical Product Manager

Accountabilities

• Own and continuously prioritize the business technology services platform roadmap, translating evolving business needs into a structured backlog that supports scalability, international expansion, and ERP decoupling.

• Consolidate demand across business technology services and integration automation platforms into a single, transparent intake and prioritization process.

• Partner with senior stakeholders across Finance, Supply Chain, Member Experience, Commercial, and Corporate functions to understand requirements, clarify business objectives, and define actionable platform initiatives.

• Own technical product decisions related to API contracts, versioning, and integration patterns, including platform-based versus custom development, synchronous versus event-driven integrations, and batch versus real-time processing.

• Collaborate with Enterprise Architecture and senior integration engineers on complex system design, infrastructure decisions, and platform boundaries.

• Develop and communicate a compelling platform strategy, explaining technical trade-offs, investment priorities, business value, and expected outcomes to executive and cross-functional audiences.

• Align integration architecture with data infrastructure, including data lakehouse and data mesh capabilities, ensuring upstream integration decisions support downstream analytics and data products.

• Define and evaluate requirements for Model Context Protocol (MCP) servers and AI agents supporting the business technology ecosystem, in collaboration with AI productivity teams.

• Contribute to establishing and scaling an Integration and Automation Engineering team, partnering with leadership on team structure, hiring, and the transition from contractor-led delivery to a permanent team.

Requirements:

• At least 10 years of experience in technical product management or platform management, including substantial ownership of infrastructure, integration, or API platforms rather than exclusively customer-facing products.

• Strong technical proficiency, with the ability to write or critically review technical specifications, OpenAPI definitions, event schemas, and API contracts, as well as defend build-versus-buy and versioning decisions.

• Working knowledge of core AWS services used in integration platforms, such as API Gateway, Lambda, EventBridge, Step Functions, and SQS/SNS, sufficient to evaluate architectural trade-offs and collaborate effectively with engineering teams.

• Direct experience with integration platform-as-a-service (iPaaS) solutions such as Workato, MuleSoft, Boomi, or similar technologies.

• Strong understanding of API design, versioning, contract management, and integration architecture.

• Demonstrated ability to translate ambiguous business requests into clear, actionable, and technically feasible requirements.

• Experience owning platform roadmaps that serve multiple internal teams, including managing competing priorities and consolidating demand across different stakeholders and backlogs.

• Proven ability to negotiate priorities and trade-offs with senior stakeholders, including directors and executive-level leaders.

• Excellent written and verbal communication skills, with the ability to explain technical decisions and their business implications to non-technical audiences.

• Practical experience using large language model (LLM) assistants and AI-powered development tools, such as Claude, Cursor, Claude Code, or Lovable, for research, drafting, analysis, prototyping, and problem-solving.

• Sound judgment when applying AI tools, including the ability to validate outputs and recognize situations where AI is not appropriate.

Nice to have:

• Experience establishing or governing an AI control plane, MCP gateway, or agent observability and policy layer.

• Experience with ERP integrations or modernization and decoupling initiatives involving NetSuite or similar systems.

• Familiarity with data lakehouse and data mesh architectures, including Databricks, and an understanding of how integration design affects analytics and data products.

• Experience transitioning a contractor-led function into a permanent platform engineering team.

Benefits:

• Competitive base salary and equity compensation.

• Health, dental, and vision insurance.

• Mental health and wellness resources.

• A personal smart ring and discounts for friends and family.

• 20 days of paid time off, 13 paid holidays, and 8 flexible wellness days.

• Paid sick leave and parental leave.

• Remote work flexibility.