Strategic Operations Manager

<h3>Accountabilities:</h3><li>Analyze operational data to uncover trends, investigate performance variations, identify inefficiencies, and answer critical business questions.</li><li>Own the process of generating operational insights and following through on recommendations, ensuring that analysis translates into concrete actions and measurable business outcomes.</li><li>Develop, maintain, and improve dashboards and reporting tools that communicate operational performance clearly to technical and non-technical stakeholders.</li><li>Lead complex operational projects from initial scoping and planning through implementation and completion, establishing clear objectives, timelines, deliverables, and accountability.</li><li>Coordinate cross-functional initiatives involving multiple departments and stakeholders, ensuring effective communication, alignment, and progress toward shared goals.</li><li>Translate analytical findings into structured improvement initiatives with defined success metrics, actionable recommendations, and measurable outcomes.</li><li>Identify opportunities to streamline processes, eliminate inefficiencies, and design and implement new workflows that improve operational effectiveness.</li><li>Facilitate meetings, workshops, and strategic planning sessions to gather insights, resolve challenges, align priorities, and drive decision-making.</li><li>Present analytical findings, project updates, and recommendations to stakeholders at all organizational levels, adapting communication to different audiences.</li><li>Proactively anticipate business needs through data analysis, performance monitoring, and forward-looking project planning.</li><li>Partner closely with the Director of Strategic Operations to coordinate multiple initiatives, extend operational leadership capacity, and support strategic priorities.</li><li>Manage competing deadlines and evolving business requirements while maintaining high standards of analytical rigor, project execution, and communication.</li><li>Identify opportunities to improve reporting processes, data accessibility, and operational decision-making through business intelligence tools and emerging analytical techniques.</li><h2>Requirements:</h2><li>Three to five years of professional experience combining data analytics and project management, ideally within a high-growth startup, financial institution, consulting firm, or similarly fast-paced organization.</li><li>Advanced proficiency in data manipulation, analysis, and visualization using tools such as Microsoft Excel, Looker, and Tableau.</li><li>Strong SQL skills and familiarity with modern business intelligence (BI) tools, particularly for querying datasets, building dashboards, and translating complex information into actionable insights.</li><li>Demonstrated experience leading cross-functional projects and coordinating stakeholders across multiple departments, with a track record of delivering initiatives successfully.</li><li>Strong organizational and project management skills, including the ability to manage competing priorities, establish timelines, track deliverables, and maintain accountability.</li><li>Highly developed analytical thinking and intellectual curiosity, with the ability to investigate complex problems, challenge assumptions, identify patterns, and develop evidence-based solutions.</li><li>Excellent written and verbal communication skills, including the ability to explain analytical findings and technical concepts clearly to both technical and non-technical audiences.</li><li>A proactive, self-directed approach to work, with the ability to identify opportunities, make sound decisions, and deliver results with limited supervision.</li><li>Comfort working in a fast-paced, high-growth environment characterized by ambiguity, changing priorities, and evolving business needs.</li><li>Strong attention to detail and a practical, results-oriented mindset, with the ability to connect data analysis to operational execution and business impact.</li><li>Experience with Snowflake, dbt, Fivetran, Python, or R is an advantage.</li><li>Familiarity with machine learning concepts, legal technology, professional services, or operational teams within complex, service-based businesses is preferred.</li><li>Ability to work effectively in a remote environment, collaborating with distributed teams and maintaining clear communication across stakeholders.</li><h2>Benefits:</h2><li>
<strong>Competitive salary:</strong>Annual compensation ranging from $90,000 to $120,000, depending on qualifications and experience.</li><li>
<strong>Remote work:</strong>A fully remote position based in the United States.</li><li>
<strong>Flexible scheduling:</strong>A flexible work environment that supports autonomy, productivity, and work-life balance.</li><li>
<strong>Flexible paid time off:</strong>A flexible PTO policy that allows employees to manage personal needs and time away from work.</li><li>
<strong>Comprehensive healthcare:</strong>Premium medical, dental, and vision coverage, with options for employees and their families. Some plans include 100% premium coverage.</li><li>
<strong>Wellness and mental health support:</strong>Shared wellness and mental health benefits available to employees and their families.</li><li>
<strong>Retirement savings:</strong>Access to a company-provided 401(k) account.</li><li>
<strong>Equity opportunities:</strong>Eligibility for equity options, allowing employees to participate in the organization's long-term growth.</li><li>
<strong>Home office support:</strong>Assistance with home office setup and a monthly stipend to help cover internet and phone expenses.</li><li>
<strong>Professional growth:</strong>Opportunities to work closely with operations leadership, lead high-impact projects, and develop expertise in analytics, strategic planning, and operational improvement.</li><li>
<strong>Collaborative culture:</strong>A supportive, team-oriented environment that encourages innovation, curiosity, ownership, and continuous learning.</li>