TrevorSpace Moderator

<h3>Accountabilities</h3><li>
<strong>Community Management:</strong>Oversee daily community operations, assist users with platform functionality, approve user clubs, process account deletion requests, and respond to inquiries through the online platform.</li><li>
<strong>Content Moderation and Safety:</strong>Review user-generated content and reports of potentially harmful behavior, including bullying, harassment, hate speech, sexual solicitation, graphic content, and other violations of community guidelines.</li><li>
<strong>Policy Enforcement:</strong>Apply community standards consistently, fairly, and thoughtfully to maintain a safe, respectful, and affirming environment for LGBTQ+ young people and their allies.</li><li>
<strong>Risk Identification and Escalation:</strong>Monitor community discussions for emerging safety concerns, including suicidal ideation, self-injury, violence, exploitation, and other indicators of potential harm. Share appropriate digital resources and escalate concerning content in accordance with established protocols.</li><li>
<strong>Crisis Support Coordination:</strong>Collaborate with crisis services professionals and emergency responders when necessary to help connect young people experiencing urgent situations with appropriate support.</li><li>
<strong>Reporting and External Coordination:</strong>Prepare and submit timely reports to law enforcement, child protective services, the National Center for Missing &amp; Exploited Children (NCMEC), and other relevant agencies when required.</li><li>
<strong>Documentation and Compliance:</strong>Maintain accurate records of moderation activities, safety incidents, escalations, and other relevant interactions, ensuring established documentation and reporting procedures are followed.</li><li>
<strong>User Engagement and Facilitation:</strong>Respond to questions promptly, facilitate constructive discussions when appropriate, and communicate with users in an empathetic, respectful, and inclusive manner.</li><li>
<strong>Community Insights and Improvement:</strong>Collect user feedback, identify recurring concerns and conversation trends, and share insights that can inform improvements to the platform and community experience.</li><li>
<strong>Cross-Functional Collaboration:</strong>Work closely with crisis intervention teams and colleagues across the organization to coordinate responses, share relevant information, and support broader prevention and safety objectives.</li><li>
<strong>Continuous Learning and Inclusion:</strong>Strengthen LGBTQ+ cultural competency, stay informed about online safety practices, and contribute to a workplace and community grounded in diversity, inclusion, equity, and belonging.</li><li>
<strong>Professional Accountability:</strong>Demonstrate sound judgment, ethical decision-making, attention to detail, effective time management, and the ability to handle multiple priorities within strict deadlines.</li><h2>Requirements</h2><li>
<strong>Community Management Experience:</strong>Previous experience managing online communities, particularly in environments focused on harm reduction, user well-being, and digital safety.</li><li>
<strong>Content Moderation Expertise:</strong>Hands-on experience reviewing user-generated content, identifying policy violations, and responding appropriately to harmful or inappropriate online behavior.</li><li>
<strong>Trust and Safety Knowledge:</strong>Experience interpreting and applying online community policies, trust and safety procedures, and content moderation guidelines consistently and fairly.</li><li>
<strong>Incident Reporting Experience:</strong>Experience preparing or submitting reports to law enforcement, child protective services, NCMEC, or other relevant authorities in accordance with established procedures.</li><li>
<strong>Communication Skills:</strong>Strong spoken and written English proficiency, with the ability to respond clearly and professionally to user inquiries and communicate sensitive information appropriately.</li><li>
<strong>Empathy and Emotional Intelligence:</strong>Demonstrated ability to listen actively, respond compassionately, build mutual understanding, and interact respectfully with people from diverse backgrounds.</li><li>
<strong>Risk Recognition and Judgment:</strong>Ability to recognize potentially harmful content, identify signs of distress, follow escalation procedures, and exercise sound judgment when handling sensitive situations.</li><li>
<strong>Attention to Detail:</strong>Strong organizational skills and accuracy in reviewing content, documenting incidents, maintaining records, and following established protocols.</li><li>
<strong>Problem-Solving and Multitasking:</strong>Ability to prioritize competing tasks, manage time-sensitive requests, adapt to changing circumstances, and work effectively under pressure.</li><li>
<strong>Teamwork and Collaboration:</strong>Proven ability to work constructively with colleagues, share information responsibly, and coordinate with internal teams and external agencies.</li><li>
<strong>Commitment to Inclusion:</strong>A genuine commitment to supporting LGBTQ+ young people and fostering an inclusive, affirming environment. Willingness to continue developing cultural awareness and competency is essential.</li><li>
<strong>Schedule Flexibility:</strong>Availability to work a five-day schedule that includes at least one weekend day and non-standard hours, supporting a community that operates 24 hours a day, seven days a week, throughout the year.</li><li>
<strong>Work Authorization:</strong>Must be authorized to work for any employer in the United States. Employment visa sponsorship is not available for this position.</li><li>
<strong>Remote Work Eligibility:</strong>Must be based in the continental United States, Alaska, or Hawaii and able to maintain a secure, suitable remote working environment.</li><li>
<strong>Additional Consideration:</strong>Candidates should be prepared to review potentially distressing content involving suicide, self-harm, violence, child sexual exploitation, bullying, harassment, and other sensitive safety issues. The role may also involve coordination with law enforcement and emergency services.</li><h2>Benefits</h2><li>
<strong>Competitive Compensation:</strong>Starting pay of<strong>$28 per hour</strong>.</li><li>
<strong>Comprehensive Healthcare:</strong>Health insurance coverage, including plans that support gender-affirming care needs.</li><li>
<strong>Mental Health Support:</strong>Access to mental health resources, virtual care, and a range of in-network and out-of-network support options.</li><li>
<strong>Retirement Savings:</strong>A 403(b) retirement plan with a 3% employer match, subject to a three-year vesting schedule.</li><li>
<strong>Paid Time Off:</strong>Generous paid leave and company holidays to support rest, recovery, and work-life balance.</li><li>
<strong>Employee Assistance Program:</strong>Access to confidential emotional support, work-life resources, financial and legal guidance, and online assistance.</li><li>
<strong>Remote Work Flexibility:</strong>The ability to work remotely from the continental United States, Alaska, or Hawaii.</li><li>
<strong>Home Office Support:</strong>Work technology provided, along with a home office setup reimbursement and monthly internet reimbursement.</li><li>
<strong>Mission-Driven Work:</strong>The opportunity to contribute directly to suicide prevention, crisis intervention, and online safety for LGBTQ+ young people.</li><li>
<strong>Inclusive Workplace:</strong>A commitment to diversity, equity, inclusion, accessibility, and belonging.</li><li>
<strong>Union Representation:</strong>This is a union-represented position covered by a collective bargaining agreement with the Communications Workers of America (CWA).</li>