Cx Advisory Lead - SEA

About the job

CX Advisory Lead - Southeast Asia

Location: Singapore (regional coverage across SEA)

About the Role

We are looking for a CX Advisory Lead to own and grow our Southeast Asia advisory business across two

core areas: MarTech and CX Improvement. This is a client-facing, revenue-owning leadership role

combining business development, offering development, delivery oversight, and account management.

We're looking for someone who is equally comfortable building a promising practice area from the

ground up - getting hands-on where playbooks don't yet exist - and staying close to delivery with their

own partial utilisation target, rather than operating purely in an oversight capacity.

Key Responsibilities

Revenue & Growth

* Own and deliver revenue targets for the SEA advisory practice

* Identify, pursue, and close new business opportunities across MarTech and CX Improvement

* Build and manage a healthy pipeline across existing and new accounts

Offering Development

* Develop and evolve advisory offerings with technology anchor (Adobe MarTech and/or Salesforce CRM)

and CX Improvement (Digital and Contact Centre channels)

* Stay current on market trends, platform capabilities, and competitor positioning to keep offerings

differentiated

Delivery Management

* Oversee delivery of advisory engagements, ensuring quality, timeliness, and client satisfaction

* Provide senior oversight and escalation support across concurrent engagements

* Partner with delivery teams to ensure consulting recommendations are practical and platform-aligned

Account Management

* Act as senior client relationship owner for key SEA accounts

* Identify account growth and cross-sell opportunities across MarTech and CX Improvement

* Build trusted advisor relationships with client stakeholders up to C-suite level