Client Delivery Manager

What You’ll Do

• Manage the implementation and execution project plan, including dependencies from clients and teams (product, engineering, legal, compliance, servicing and operations)

• Act as the single owner of client delivery plan and ensure successful delivery

• Manage critical activities (e.g. testing windows, release co-ordination, go-live and cutovers)

• Ensure consistency in how client onboarding and delivery occurs across the company, and a playbook to scale

• Manage the client delivery relationship across 1-2 clients and co-ordinate activities across multiple programs simultaneously

• Work with Solutions Engineering to manage configurations on platform

• Work with engineering and internal teams to incorporate the company roadmap into the client delivery roadmap surface and mitigate delivery risks and issues

• Effectively manage changes in project scope, keeping the end-goal in mind

Who You Are

• 3-5 years experiences in technical program management roles in tech organisations across technical and non-technical deliverables

• Be hands-on and execution orientated

• Strong problem solver

• Effectively managing product & engineering teams and working with client stakeholders

• Detail oriented and managing complex decisions

• Comfortable managing engineering delivery and complex dependency management

• Have a delivery management toolkit that allows you to work across different types of initiatives and teams